FireText Reviews

Name: FireText
Address: Tremough Innovation Centre Penryn Cornwall, Penryn
Rating: 4.95

5.0 Rating 1,316 Reviews

100 %

of reviewers recommend FireText

Company Reviews

Metrics

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5.0

Based on 1,316 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 038 5522

Email:

hello@firetext.co.uk

Location:

Tremough Innovation Centre Penryn Cornwall
Penryn
TR10 9TA

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service – I was really impressed by the ABCD response from Alannah when I had a tech question to resolve. I particularly appreciate the NHS Digital seal of approval, which has allowed me to use FT on an NHS research trial. I'm delighted and can't recommend it highly enough.”

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Posted 5 years ago

“Firetext is the best way of communicating with your customers. Super easy to use, fast & friendly customer service.”

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Posted 5 years ago

“Easy to use and really beneficial to my company.”

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Posted 5 years ago

“very good service and easy to use”

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Posted 5 years ago

“New user of this and finding it really useful. Easy to use and saves so much time. Support really helpful too. Thank you!”

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Posted 5 years ago

“Quick and easy to set up and to use”

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Posted 5 years ago

“Great SMS service, but even better customer service. Combine this with Zapier and you can automate your SMS marketing and distribution efforts so easily. Great company, highly recommmended.”

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Posted 5 years ago

“Love Firetext ! So easy to set up and so user friendly. Have set up all my client reminders and managed to import my contacts in one hit. Lola is super helpful and friendly too, nothing is too much trouble and she checks in with me from time to time to see if I need any help. Will be recommending to all my clients and peers.”

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Posted 5 years ago

“Fantastic service, really easy to set up (and integrate with Zapier) and has made the world of difference to our communication with clients. We have only been using FireText for a couple of weeks and our sales conversions are already significantly higher. For companies not using SMS in their client contact, we would recommend you do it now and definitely use FireText.”

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Posted 5 years ago

“Great service from sign up. Helped me implement the API quickly. Very happy.”

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Posted 5 years ago

“Very pleased with the service & customer support!”

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Posted 5 years ago

“Fire Text takes my business from small and sweet to really professional, established and dam cool!”

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Posted 5 years ago

“Great service, easy to use, fast support when needed.”

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Posted 5 years ago

“Simple to use, great way to improve customer service by contacting customers in a mobile friendly way”

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Posted 5 years ago

“Easy system to use and, very importantly, excellent support!”

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Posted 5 years ago

“Nothing is too much hassle ! Fantastic service ! I know if I have any issues I can make a call and all is explained for me.”

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Posted 5 years ago

“Great product. Use for medium sized company to get messages out to staff quickly and efficiently. 5 Star”

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Posted 5 years ago

“Great service and so easy to use, Customer service has been second to none helping us maximise our texts to our customers.”

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Posted 5 years ago

“Excellent Service - the communication before purchase was top quality - very impressed. After using the service, it works perfect and exactly what I wanted. Customer support afterwards, if needed , is also excellent - Highly Recommended”

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Posted 5 years ago

“From the website to the supporting team, all have been excellent. The website (the FireText portal is very easy to use also) is easy to use and you can find all the information you need including pricing. I signed up for a trial account initially to have a play and ensure I could do what I need to, after researching lots of text solutions offered by different companies. I did this easily and I was having a play around and reading their set up guides etc. Within 20mins of signing up I had a welcome email from Alannah, who advised they had verified my account and put some free credits on the account so I could do some live testing. I told her a little about my task and what I wanted to achieve and Alannah gave me some great tips and advice on how best to get the most out of FireText. Even helped me compose a much improved text. The communication with Alannah and FireText has been a real delight, its been speedy, accurate and helpful. We are now fully signed up, with credits and a reply number and we have sent our first texts out (for marketing). And all this within 48 hours of signing up for an account. It has made a real change dealing with a company, where the customer support is as good as its product. Alannah is a real credit to FireText and I would recommend anyone looking for this type of text service to give FireText a go. Brilliant! Is all I can add.”

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Posted 5 years ago

FireText is rated 5.0 based on 1,316 reviews