FireText Reviews

4.93 Rating 726 Reviews
100 %
of reviewers recommend FireText
Merchant Metrics
Shipping & Delivery
on-time delivery
Customer Service
communication channels
Live Chat, Email, Telephone
queries resolved in
Under an hour
customer service
4.87 out of 5
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Tremough Innovation Centre

Very good simple to navigate through. Reliable
1 Helpful Report
Posted 4 months ago
We used to use a different provider and many messages we sent, were never received. Since switching to Firetext, we have experienced a much more reliable service and it's really simple to use - a system our team actually enjoy using. The staff there are really friendly and helpful, and despite our being quite small, they treated us as though we were a really important company. A great service.
1 Helpful Report
Posted 2 years ago
The support from the team is great. Very knowledgeable about the product they sell.
1 Helpful Report
Posted 2 years ago
I have had excellent customer service from Holly. I had a few questions starting up, and I think they were silly questions, but she was great and really helped me every step of the way. She checked up to see if everything went ok and if I had any more questions. In addition, I found the platform itself very easy to use, The cost of the texts is very reasonable and I would recommend it to anyone.
1 Helpful Report
Posted 4 years ago
So happy to be able to help :) Holly
Posted 4 years ago
Service working as it should be and excellent customer service. Very helpful and efficient.
1 Helpful Report
Posted 4 years ago
We're so pleased to hear that you're happy :)
Posted 4 years ago
Staff Very Helpful In Explaining How the Platform Works. The Platform Has/Is Being a Huge Success For Our Business, Able To Keep Our Current Customers Informed of Events, And New Customers Offers Available To Them. All in All, Delighted With Product & Service,.!
1 Helpful Report
Posted 4 years ago
Thank you so much for such a great review!
Posted 4 years ago
FireText is rated 4.93 based on 726 reviews