FireText Reviews

Name: FireText
Address: Tremough Innovation Centre Penryn Cornwall, Penryn
Rating: 4.95

5.0 Rating 1,257 Reviews

100 %

of reviewers recommend FireText

Company Reviews

Metrics

Info

5.0

Based on 1,257 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0800 038 5522

Email:

hello@firetext.co.uk

Location:

Tremough Innovation Centre Penryn Cornwall
Penryn
TR10 9TA

Anonymous

Anonymous // 01/01/2019

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English

“I highly recommend these guys. Any correspondence has been super quick, friendly and helpful. Support is excellent. Thanks Firetext!”

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Posted 1 week ago

“Recently changed from a previous provider. Firetext has exceeded our expectations from intial enqury / contact, and always being there to speak to a live person for any issues we had. The system is better than ee previously had and most importatnt, its simple to use”

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Posted 1 week ago

“Easy to use and setup, perfect - thanks.”

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Posted 1 week ago

“I moved from another provider and the product and support has been second to none. Thank you”

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Posted 1 week ago

“FireText is convenient, efficient and easy to use. Our account manager, Emerald, is brilliant with answering questions and queries that we have! We love using FireText and look forawrd to what ore we can do with them!”

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Posted 1 week ago

“We've only been using FireText for a short while but their support during the set up process has been fantastic. In an age of everything being automated, it was great to actually be able to have Teams calls and chats with real people. They have been supportive throughout the process with follow up emails and the one issue we did have (my mistake), they solved immediately.”

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Posted 2 weeks ago

“Firetext is simple and easy to use - the support (Alannah!) is fantastic: very responsive, helpful and knowledgable. The API does exactly what you'd want it to do in a very staightforward way. Some features (e.g multiple users / sub accounts) aren't obvious but an email to support normally gets the feature added to your account within minutes.”

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Posted 4 weeks ago

“Really easy service and customer service was really fast!”

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Posted 4 weeks ago

“Really simple & easy to use, works perfectly for our chairty!”

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Posted 1 month ago

“Excellent service, works so well and easy to use.”

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Posted 1 month ago

“So far, so good. The help setting up with Ryan made a big difference. Thanks.”

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Posted 1 month ago

“Easy to use, with no complex language in the system - both our technical and non technical staff find it a dream to use.”

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Posted 1 month ago

“We looked into a few other providers, but FireText have been so helpful and quick to respond! Afforable and super easy to use - we are up and running and able to offer our customers a simple method of communication and a nice addition to the services we provide. We know FireText will continue to support us and enable us to grow. Thanks so much Alannah!! Louise @ Payroll Solution Services Ltd”

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Posted 2 months ago

“HIGHLY RECOMMEND THIS SYSTEM!! FireText is a great system, so simple to use and it’s working really well for us so far (we use it to message our tenants regarding payments.) Shout out to Emerald, in the FireText Support department! She has been really hepful from the outset. We had an initial meeting for her to show us the system, and ever since that day she has provided excellent customer service! Always there to help and answer questions with speedy, friendly and clear communication. Thank you!”

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Posted 2 months ago

“Easy too use and a great addition to our business”

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Posted 2 months ago

“Made contact by Messenger very prompt in helping us with a problem( minor) but service excellent highly recommend ............... Thankyou”

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Posted 3 months ago

“Our company have recently swapped our SMS provision over to Firetext and they've been great. Setting up the account, importing all contact group information, topping up credits and setting up an auto top-up feature, was all really straight forward. The support given by Allanah was first class. Happy customer :-)”

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Posted 3 months ago

“Ryan at Firetext has been extremely helpful. Being able to track our project progress is a real helpful for our work. Ryan - we appreciate your customer support, and value working together.”

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Posted 3 months ago

“Really good service, helps and assistance is second to none!!”

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Posted 3 months ago

“A fantastic, user-friendly service with a great support team behind it. We've been using it primarily for our fuel voucher scheme, and it's made a big difference in how we engage with recipients. It's quick and efficient, helping us manage distribution more effectively. As an education provider, we've also found it useful for connecting with learners when needed. Highly recommended!”

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Posted 3 months ago

FireText is rated 5.0 based on 1,257 reviews