FireText Reviews

Name: FireText
Address: Tremough Innovation Centre Penryn Cornwall, Penryn
Rating: 4.94

4.9 Rating 1,222 Reviews

100 %

of reviewers recommend FireText

Company Reviews

Metrics

Info

4.9

Based on 1,222 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0800 038 5522

Email:

hello@firetext.co.uk

Location:

Tremough Innovation Centre Penryn Cornwall
Penryn
TR10 9TA

Anonymous

Anonymous // 01/01/2019

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“Support is always top notch and personal. Been with these guys for over 10 years and they’ve never missed a step! API is great for you devs out there!”

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Posted 2 weeks ago

“Staff are really approachable, nothing to much trouble and easy website to use. All our customers have loved the information we send for our Sweep Business.”

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Posted 2 weeks ago

“great, quick service”

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Posted 2 weeks ago

“⭐⭐⭐⭐⭐ Ryan has been absolutely fantastic with FireText admin support! He is always helpful, efficient, and goes above and beyond to ensure everything runs smoothly. His expertise and dedication make managing tasks so much easier. Highly recommended!”

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Posted 2 weeks ago

“Really easy to use. System is customable to our exact requirements. Service from Account Manahement has been outstanding - nothing is too much trouble. Would highly recommend.”

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Posted 2 weeks ago

“Very good and quick, has been great for our company starting out.”

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Posted 3 weeks ago

“2 weeks into Firetext and I honestly don't know where our business would be without it. Onboarding with Alannah was so easy (and enjoyable); after adding a few credits, we were sending SMS alerts to customers as if we texting from our own mobile phones! We have been able to confirm appointments, send out bulletins and keep our customers updated in a fraction of the time that it would have taken to do so by telephone, email or letter. As a small business, we seek efficieincies wherever we can and Firetext has been a wonderful and seemless intergration into our processes. I would highly recommend their services to businesses small and large and I look forward to growing our business with Firetext at the core of our opererations.”

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Posted 1 month ago

“FireText has significantly enhanced our communication with customers, leading to higher engagement and better results. I highly recommend this system.”

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Posted 1 month ago

“Excellent service - easy to use - very responsive and proactive communication from customer service. Would highly recommend.”

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Posted 1 month ago

“We have found it really easy to use and the interface is straightforward. The ability to add credits as required is also a big plus point.”

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Posted 1 month ago

“It’s rare to find such dedication and care in today’s fast-paced world, I highly recommend FireText for anyone seeking the services offered. FireText is a team that genuinely cares about their customers. I will definitely reccomend to others. A big thanks to Ryan for looking over our services.”

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Posted 2 months ago

“Very efficient and works super well”

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Posted 2 months ago

“Ryan at FireText took me through the process and got me set up so efficiently. I had a tight turnaround but this was no problem for him and I really appreciate his efforts. Very pleased that I was recommended FireText”

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Posted 2 months ago

“Great customer service experience, we had a query and Alannah sorted it out swiftly and sorted out a resolution within the hour. Would highly recommend.”

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Posted 2 months ago

“Only just started using but worked well for what I needed. The follow up support is very impressive.”

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Posted 2 months ago

“Very easy and effective! The team at FireText are great.”

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Posted 2 months ago

“I was speaking to Alannah in customer services as had questions and she was so helpful, she answered all my questions, set me up on system so I could test things before starting a paid subscription, I can't thank you enough Alannah for all your help and because of you we have now decided to go with your company! Thank You!”

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Posted 3 months ago

“Easy to use. Good customer service. Excellent support. Will use again”

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Posted 3 months ago

“Simple to use… great support… economical.”

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Posted 3 months ago

“We've been using FireText as an integration with our Freshdesk helpdesk for some years now. This is a great, easy to use SMS solution but what sets FireText above ohter companies is their excellent customer support. They are knowledgeable, respond super quickly, and are extremely personable - an outstanding team *****”

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Posted 3 months ago

FireText is rated 4.9 based on 1,222 reviews