Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,740 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,740 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent firm to do business with.”

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Posted 10 years ago

“Always enjoy browsing the website. I often pick gifts then work out who I can give them to!”

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Posted 10 years ago

“Great experience overall with Firebox. Fast delivery, excellent packaging and great product. One of the things I ordered wasn't in stock and I was given a delivery date of over a week and even that was delivered with a few days. I'd definitely recommend.”

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Posted 10 years ago

“Great service, superfast delivery.Can not fault them at all. look forward to dealing .with them in the future. They seem to love and enjoy what they are doing !”

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Posted 10 years ago

“I have not received my order yet...”

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Posted 10 years ago

Hi there Scott, I'm really sorry to here that you haven't received your order yet. It really should have arrived by now, so I'm afraid it does look like it's become lost on it's way to you. If you could contact our customer service team, we will happily sort this all out for you.

Posted 10 years ago

“I love Firebox, I'm constantly window shopping for things I want and it's my go-to website for birthdays! The delivery is also super quick!”

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Posted 10 years ago

“Easy to use website, brill gift, excellent packaging.”

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Posted 10 years ago

“Having always been a lifelong fan of Lego I decided to invest in some 3d models of the heads of my wife, grandson and myself. I did fear that they would not be very lifelike but WOW!! They are absolutely amazing. Anyone who likes Lego must have one of these. Excellent service and a superb product well done Firebox.”

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Posted 10 years ago

“Can always find a fun , useful gift from these guys , and ultra quick delivery , highly recommended.”

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Posted 10 years ago

“Loved your emails - made us all laugh. Product was packaged really well, arrived very promptly, and the kids are over the moon with their slush mugs. (Just like the one I had when I was younger.) Thanks again”

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Posted 10 years ago

“Refreshingly different and exceeded my expectations, fabulous service”

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Posted 10 years ago

“I bought a virtual reality headset from Firebox, nice product. The customer service is also excellent, the people that work there are helpful, friendly and have a good sense of humour. All in all a good comany to deal with.”

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Posted 10 years ago

“Never disappointed, always delighted! Fab products, service and humour! Keep it up Firebox!! :)”

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Posted 10 years ago

“Firebox definitely gives you the opportunity to buy the unusual for that hard to buy for person. I had an enjoyable time viewing the odd, strange and wonderful gift ideas on offer. The gadget box was a great find and my son was delighted with it and its contents. Firebox communication is excellent and 'entertaining', well done.”

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Posted 10 years ago

“Goods arrived within a few days, no problem at all. Exactly as described and packed to perfection. Don't hesitate, Firebox is great!”

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Posted 10 years ago

“They're fabulous, customer service is second to none!! I just love them. :)”

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Posted 10 years ago

“PERFECT GIFTS AS USUAL !!!!!!!”

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Posted 10 years ago

“Excellent products and trulyoutstanding customer service. I'll definitely be shopping here again!”

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Posted 10 years ago

“Amazing stuff, great emails”

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Posted 10 years ago

“Firebox quality of service combined with the humour used is unparalleled. Great as always:)”

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Posted 10 years ago

Firebox is rated 4.4 based on 4,740 reviews