Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,740 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,740 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

Write Your review

Tell us how Firebox made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exceptional service”

Helpful Report

Posted 10 years ago

“Product packaging was very damaged No batteries included”

Helpful Report

Posted 10 years ago

“Customer service team very helpful when i realised i entered the wrong email. Items tip top as was the service. Keep up the good work guys””

Helpful Report

Posted 10 years ago

“Superb excellent super duper great.”

Helpful Report

Posted 10 years ago

“Quick, efficient delivery with a beautifully designed box that wasn't at all battered. The choice of protective packaging was top notch too. Let alone the product itself was 10/10.”

Helpful Report

Posted 10 years ago

“great website, very professional with unique sense of humour”

Helpful Report

Posted 10 years ago

“You guys are doing a first class job keep up the good work ???????????????? first class service first class products and first class delivery What more can a girl want x”

Helpful Report

Posted 10 years ago

“ITS GREAT”

Helpful Report

Posted 10 years ago

“I love their cool sense of humour!”

Helpful Report

Posted 10 years ago

“Great customer service, great product, well packaged with very speedy delivery. Arrived in half the time they said it would!”

Helpful Report

Posted 10 years ago

“Great products, good service”

Helpful Report

Posted 10 years ago

“Mainly good!”

Helpful Report

Posted 10 years ago

“Awesome experience. Firebox is always speedy and easy to use with some amazingly quirky items! Love it!”

Helpful Report

Posted 10 years ago

“Excellent, found what i wanted, ordered it, it turned up, with extra sweets. Can't ask for much more.”

Helpful Report

Posted 10 years ago

“Very quick delivery and very nice product 5/5”

Helpful Report

Posted 10 years ago

“Pretty great - ordering etc. was pretty standard, website copy and customer experience is very well put together.”

Helpful Report

Posted 10 years ago

“Very cool site, and my order arrived promptly.”

Helpful Report

Posted 10 years ago

“My son showed me the Firebox website a while ago, some pretty amazing and unusual stuff on! Excellent service. A breath of fresh air to come across a company who have people with a sense of humour. They should start doing staff training courses for companies employing rude, miserable people - the world would be a better place!”

Helpful Report

Posted 10 years ago

“Firebox never fails. Always a wonderful selection of gifts. Unusual, unique and quirky. Gets me out if a tight spot when I'm stuck for ideas. Deliveries quick and efficient. No complaints whatsoever.”

Helpful Report

Posted 10 years ago

“Too legit to quit.”

Helpful Report

Posted 10 years ago

Firebox is rated 4.4 based on 4,740 reviews