Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,740 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,740 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As always not only did firebox impress they surpassed expectations. Even little touches like acknowledging you on Twitter and Instagram. 100% recommendation from me.”

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Posted 10 years ago

“As always not only did firebox impress they surpassed expectations. Even little touches like acknowledging you on Twitter and Instagram. Adds a far more personal, unique experience and you feel appreciated as a customer. 100% recommendation from me.”

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Posted 10 years ago

“You guys/gals have been awesome,from the website to the email confirmation to the delivery/product everything about firbox is wicked!!!!!!”

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Posted 10 years ago

“Love this site - the choice of gifts - speedy and effieciency of delivery - and the ace communications..”

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Posted 10 years ago

“Amazing quick service, friendly informative emails sent, I will definitely recommend to any of my friends. On a whole a really good experience.”

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Posted 10 years ago

“Fantastic product can't wait to see what you come up with next No rushing around Thanks. V.F.”

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Posted 10 years ago

“I had an excellent experience with Firebox. The quirky emails were a joy to receive and show that Firebox is a company that really try to engage with their customers at every stage of the transaction in a fun and memorable way.”

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Posted 10 years ago

“Firebox is excellent, fast postage, excellent value for money and always comes up trumps when I am stuck for a gift idea.”

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Posted 10 years ago

“I love shopping with firebox all the gifts i have bought form here have been great”

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Posted 10 years ago

“Brilliant process, amusing emails, no postage charge for what I bought and some unusual and cool products. Will definitely buy again.”

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Posted 10 years ago

“The friendly tone and casualness of the website was great, a nice break from what can be very uptight websites sometimes. The service was great as well, with my items coming only two days after I ordered it. I would definitely recommend using Firebox if you're looking for out-of-the-ordinary gifts for anyone, including yourself!”

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Posted 10 years ago

“Ordered a set of 24 instagram prints. Easy to select images and place order. Delivered quickly and the prints are excellent. Very happy and will be ordering more.”

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Posted 10 years ago

“Innovative, fun gifts with excellent customer service and fast shipping. What else could you ask for?”

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Posted 10 years ago

“Top banana, great place for great products.”

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Posted 10 years ago

“I ordered quite a lot from Firebox. One order didn't arrive as it was out of stock. One label on the item was placed badly, and one was crushed in transit (not enough protection). But after those negative words, I'd like to say that they have the best customer service I've seen in a while. Prompt responses, apologies, and they offered me a full refund on my damaged items without having to send them back (saving me time). Very happy with the way they dealt with everything and I'd happily shop there again.”

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Posted 10 years ago

“Super quick delivery, good ideas for presents! Overall good website!”

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Posted 10 years ago

“my order came the next day, even without choosing next day, great service, replaced damaged items, crap wrapped beautifully!!”

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Posted 10 years ago

“Amusing site that has excellent items - a little pricey some items, but then their charm and humour is worth those few extra pounds. Great range of items to suit any budget really - great if you want to be different. Despite their humour, packaging, presentation and professional speedy dispatch skills are not lost - so its win and 5* all round”

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Posted 10 years ago

“Fantastic service. Defo recommend you to my friends :)”

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Posted 10 years ago

“Fast efficient service & great product. Excellent to deal with.”

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Posted 10 years ago

Firebox is rated 4.4 based on 4,740 reviews