Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,725 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,725 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely mat, good quality. Arrived on time and good value for money.”

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Posted 1 year ago

“havent used the jigsaw yet as its a surprise present but the turn around from order to delivery was exceptional, the communication was exactly what you need when ordering online. First class service all round”

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Posted 1 year ago

“Excellent quality and fast turnaround”

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Posted 1 year ago

“All good, refund paid”

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Posted 1 year ago

Hi there! We appreciate you sharing this as we'd love to help! A few weeks ago, we responded to your emails about wanting to return your order. We haven't heard back from you regarding this return so we're reaching out again to see if there are further questions on the return! We look forward to hearing from you!

Posted 1 year ago

“I ordered the Aperol glass! It will make an amazing gift. I had to message customer service about the personalisation. They were so helpful. I would highly recommend this company.”

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Posted 1 year ago

“Great little item and super fast delivery I was impressed!”

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Posted 1 year ago

“Having bought from you before. I had no hesitate to buy from you again. Great service , the item I bought from you this time I'd previously bought it as a Christmas gift. Well packed, great value too. Thankyou once again. Kind regards Ann Fogarty”

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Posted 1 year ago

“Know your body better with a full suite of health monitoring features, including continuous heart rate sampling, Body Battery energy levels, sleep score,”

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Posted 1 year ago

“Very funny gift ideas.”

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Posted 1 year ago

“I bought the sandwich tin for my 21 year old son. It's cool and not like any other lunchbox I've seen. He loves it. The only moan is that it's quite small, so only one drink with the food can fit. Good quality item”

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Posted 1 year ago

“Excellent and very fast delivery”

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Posted 1 year ago

“Fast and efficient service. Excellent product at incredible price. The perfect birthday present for my great nephew.”

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Posted 1 year ago

“I ordered the pet picture. Saw it advertised on National Pet day a few weeks ago. Wasn’t sure what too expect… but Omg uploaded my pic, customised it and it arrived 2days later and absolutely love it 🐾 she’s had lots of compliments 😻 So happy with it!!”

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Posted 1 year ago

“We experienced a problem with a night light that we'd bought for our daughter. I have to admit that I did feel a bit hopeless when I contacted the customer service department as I just assumed that they'd tell me there was nothing they could do and just move me swiftly along. I was so wrong, I spoke to a lovely guy called Cameron who spoke to me like a real person and bent over backwards to sort our problem. Honestly he could not have done more, I was kept well informed, sent a replacement and received a follow up email to make sure everything was okay. Thank you so much for restoring my faith in companies who actually care about their customers! #givecameronaraise”

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Posted 1 year ago

“Ordered the Personalised Cinema Poster for my husband on our first anniversary. It was so easy to upload the photo and edit the text. The poster was delivered within three days of ordering, and tracking was really easy. The poster was exactly as it looked on the website, absolutely perfect and my husband loved it. Excellent experience all round, would 100% recommend.”

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Posted 1 year ago

“Really great product and speedy delivery. Customers service was brilliant too. Esp shout out to Cameron who sorted out a printing issue. Deffo recommend.”

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Posted 1 year ago

“Well I was all ready for the prank and my dad disabled the card , was slightly disappointed that it wasn’t what I expected”

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Posted 1 year ago

Hi there, We can't thank you enough for honestly sharing your experience here! We've shared this with our Product Team to keep in mind and revise with the manufacturer. I've reached out to you directly to see if there's any other way we can help. Looking forward to hearing back from you!

Posted 1 year ago

“Great, And very speedy...”

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Posted 1 year ago

“Ordered personalised Prosecco for my mum for Mother’s Day got it delivered to her house arrived before Firefox said and Mum was over the moon with her present, all-round brilliant”

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Posted 1 year ago

“Love the naked ramblers, great fun small gift fast delivery”

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Posted 1 year ago

Firebox is rated 4.4 based on 4,725 reviews