Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,725 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,725 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

Write Your review

Tell us how Firebox made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items as advertised, speedy delivery.”

Helpful Report

Posted 1 year ago

“Excellent service, very quick delivery. Would definitely use again x”

Helpful Report

Posted 1 year ago

“I ordered near Christmas, and it was here really quickly, my fiance was very happy with his mushion of his Dad ♡ However, the uploading of a second photograph was apparently difficult to upload, and I got a one sided print Mushion, which was disappointing. Someone from firebox saw my review and reached out, and they sent a double sided printed Mushion out for free. Not many companies would do that! A big Thankyou Firebox, the other Mushion, is on its way to San Diego, U.S.A right now. I’m sure it will be loved.”

Helpful Report

Posted 1 year ago

“Very impressed with service and the product - a marvellous "singing cats" Christmas card. Thanks”

Helpful Report

Posted 1 year ago

“Great service, well packaged items and fast delivery. Bought as gifts, guaranteed to raise a smile if not split a side or two.”

Helpful Report

Posted 1 year ago

“Great range of gifts at reasonable prices, fast delivery, everything arrived as ordered, quality of products was as advertised. Great experience again!”

Helpful Report

Posted 1 year ago

“Perfect secret santa gift, recipient loved it. Others in office did too.”

Helpful Report

Posted 1 year ago

“Delivery was a nightmare, your wouldn’t allow me to re arrange delivery or leave in a safe place, took 5 attempts for the delivery to arrive when I was in.”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much for your honesty here! We're sorry to hear about these delivery delays/hiccups with the carrier. We've shared this with our Operations team to see if there's anything we can do to improve this on our side. Please reach out to us directly if there's anything else we can do.

Posted 1 year ago

“You can always find that something different at firebox.”

Helpful Report

Posted 1 year ago

“very happy with all aspects. great unusual gifts.”

Helpful Report

Posted 1 year ago

“Wish I'd checked reviews before ordering. Item missing from order and no response to contact. Avoid”

Helpful Report

Posted 1 year ago

Hi there, We can't thank you enough for honestly sharing your experience here! Secondly, we apologize one of your items wasn't sent! Our team encountered a system glitch that caused the item to not be processed correctly -- we're now aware of this and working to prevent it from happening on future orders. We're again sorry this happened on your order. We reached out to send it again but it was decided the best route was to offer a refund. We're here if there are any further questions.

Posted 1 year ago

“Extremely wicked service and well packaged item. Item is a Xmas gift an I know she is going to love it. Great place to shop for that something a little different.”

Helpful Report

Posted 1 year ago

“Great Item, quick delivery”

Helpful Report

Posted 1 year ago

“Terrible delivery. Did not attatch documentation to package so it got atuck in customs for days. Support is non-existent and any attempts to reach out end up with a 4 days delay. I had to effectively spare time out of my own day to provide customs with am invoice that should have alreafy been on the package and convince them to release it. Might as well just check the products on Firebox for inspiration, then order from Amazon”

Helpful Report

Posted 1 year ago

Hi there, We can't thank you enough for honestly sharing your experience here and sorry the order got stalled at customs! Firstly, we apologize for the delay in responding. We experienced higher than usual demand and this has impacted both our Operations and Customer Support Teams. This has caused a lot of nervousness and confusion around the holidays and this is definitely not what we aimed for during Christmas. We see your order has now arrived. We've shared your experience with our Operations Team. It turns out we included the wrong customs number which stalled this order so we're working to ensure this doesn't repeat on future orders. We're here if there's anything else we can do!

Posted 1 year ago

“Product came really quickly, was great quality, just a little on the expensive side.”

Helpful Report

Posted 1 year ago

“Liars are liars. Don't use this store, it's a waste of your time and money. They don't care about the customer. They don't respond to messages. Positive opinions are a scam. Most of the positive opinions are anonymous.”

Helpful Report

Posted 1 year ago

We can't thank you enough for honestly sharing your experience here! Secondly, we apologize for the delay in responding. We experienced higher than usual demand and that impacted both our Operations and Customer Support Teams. We're sorry you were on the receiving end of this as we know from first hand experience that this has caused us nervousness and uncertainties that are specifically amplified during the holidays. We see this didn't arrive when expected so we've gone ahead and refunded your Next Day Shipping surcharge. We're sorry for that and are here if there are any further questions.

Posted 1 year ago

“Firebox used to be great for ordering. Recently less so, I've had no confirmation of dispatch on my order (Paid for Next Day) and getting in contact with them is hit or miss. Looking at the amount of other reviews saying the same they're taking on more than they can handle.”

Helpful Report

Posted 1 year ago

Hi there, We can't thank you enough for honestly sharing your experience here! Secondly, we apologize for the delay in responding. We're experiencing higher than usual demand and this has impacted both our Operations and Customer Support Teams. We're sorry you're on the receiving end of this as we know from first hand experience that this has caused us nervousness and uncertainties that are specifically amplified during the holidays. We see this didn't arrive when expected so we've gone ahead and refunded your Next Day Shipping surcharge. We're here if there are any further questions.

Posted 1 year ago

“Dreadful - they missed the promised date by which my order should have been delivered... they do not reply to emails... when you look at the supposed 'tracking' on their website, it just summarises the order, no information that would count as tracking. Looking at reviews here and on Trustpilot, I can only think that the positive reviews here are old or fake (or possibly both). Avoid.”

Helpful Report

Posted 1 year ago

Hi there, We can't thank you enough for honestly sharing your experience. We apologize for the delay in responding as we experienced higher than usual demand and this has impacted both our Operations and Customer Support Teams. I'm sorry you're on the receiving end of this as I know from first hand experience that this has caused me nervousness and uncertainties that are specifically amplified during the holidays. This has since arrived and we're here if there's anything else we can help with.

Posted 1 year ago

“Absolutely brilliant idea really funny”

Helpful Report

Posted 1 year ago

“The order hasn't arrived within the stated delivery times and still have no confirmation of the order being sent. When you track it on the site it just shows you your order. Customer service not responding to my emails. IF YOU ARE READING THIS GO ONTO TRUST PILOT FOR THE REAL REVIEWS ON THIS COMPANY.”

Helpful Report

Posted 1 year ago

Firebox is rated 4.4 based on 4,725 reviews