Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,720 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,720 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently left a review complaining about ordering 4 x mystery boxes for Xmas and they all turned out to be the same contents. (Hardly a mystery after the first 2 boxes were opened). Disappointed as I was, I thought no more about it. However, the thoroughly decent people at Firebox actually read my review and got in touch. I have now been refunded for 2 of the boxes, (all done within 24Hrs too) without having to send anything back. I shall certainly be using Firebox again ( I was always going to, just don't tell them that) its great for funky and weird gifts.”

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Posted 3 years ago

“Product was good but took about 2 months to come. I had ordered as a Christmas present but was too late”

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Posted 3 years ago

“order took too long, it had been cancelled internally and then arrived 6 weeks after I ordered it. The socks were scuffed and poor quality.”

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Posted 3 years ago

Hello, Claire, Thank you for your review. We are sorry that you had to wait so long for your ordered item here. This is extremely annoying. Our customer service team has already contacted you and offered a partial refund to make up for the inconvenience. Unfortunately, we have not received a reply to our proposal. Perhaps you would like to write back to us so that we can arrange a refund for you? We would be very happy if you would give us a second chance so that we can show you that we can do better. Take care Firebox

Posted 3 years ago

“I ordered a Valentine's mystery box for my husband and it was brilliant, a really fab mixture of gifts, well worth the money and my husband thought they were all brilliant. Arrived quite quickly and well packaged.”

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Posted 3 years ago

“Item arrived very quickly and was packed well.”

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Posted 3 years ago

“I haven’t received it yet”

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Posted 3 years ago

Hi Ellen, thank you for sharing your last Firebox experience. First of all, we would like to sincerely apologize for the late delivery. This should not happen even in stressful times. Unfortunately, it did happen and we are very sorry that we also left someone without a gift. Customer service has tried to find a satisfactory solution and we hope that refunding half of the amount will be satisfactory for you. We would be happy if you continue to be loyal to us as a customer despite the error with the order. Kind regards Firebox

Posted 3 years ago

“All good thanks”

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Posted 3 years ago

“Quick delivery, fabulous product - would 100% recommend”

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Posted 3 years ago

“My friend Said she was thrilled with the gift, however there was no way of saying who it was that sent it. It would be lovely to have wished her a happy birthday with the gift.”

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Posted 3 years ago

“Got this star wars decanter for my partner as a gift he loves it a must for fans”

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Posted 3 years ago

“I wanted a pillow case with just the 1 picture I sent you on. With this right across it, But you sent a pillow case with loads of the small photo on”

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Posted 3 years ago

“Arrived in excellent time!”

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Posted 3 years ago

“Always a source of a present that is just that little bit unusual. Plant Life Support the perfect gift for the plant loving medic.”

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Posted 3 years ago

“Bought for someone as a birthday present and she loved it!”

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Posted 3 years ago

“Ordered Christmas presents on 5th December and received them yesterday, 7th February, not impressed!!”

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Posted 3 years ago

Hi there Antony, Thank you for taking your time to review your Firebox experience - we appreciate it. We sincerely apologize that your timely order arrived well after Christmas. This should never have happened, but unfortunately, it did and it is annoying that due to this issue someone did not receive the gift at Christmas. Through our partner, we were informed that some orders in December could not be processed and this happened in January. The problems are now fixed but this is of course not helpful for you in retrospect. Customer service has already contacted you and has hopefully been able to find a satisfactory solution with the refund of half of your purchase amount. All the best Firebox

Posted 3 years ago

“No where to track your package and takes too long”

Helpful Report

Posted 3 years ago

Hi there Daniels, thank you for taking your time to review us. We apologize that unfortunately our Fresh Faces were not delivered in time for Christmas and you could give to someone dear as planned. There were problems with the Fresh Faces at the worst time of the year, of all times, and the orders were not processed and shipped to customers - or not until January 2022. Customer service has already contacted you and hopefully, they were able to find a satisfactory solution with a refund of half of your purchase amount. However, we would be very pleased if you would give us another chance so that we can show you our normal standard of service. This is usually much better than what was shown with the last order. Kind regards Firebox

Posted 3 years ago

“First time ordering from here after looking at the site for years. Ordered bespoke air fresheners on 10/12/2021 for a Christmas present. Didn’t arrive in time and I was told they would arrive Mid-January because they were out of stock (did not say this when I ordered them). I have just received them on 07/02/2022 so a bit late for Christmas and well after the date that was told. Air fresheners are nice with a good scent but delivery wasn’t ideal. Thanks.”

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Posted 3 years ago

“I ordered these well in time for Christmas. They did not arrive on time. I received an email in January notifying me that they would arrive soon. They still have not arrived and now you would like me to review the product that didn't arrive and the service that was so poor you couldn't get in touch to let me know that this Christmas gift wouldn't be here on time.”

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Posted 3 years ago

Hi Hayley, thank you so much for your review - we appreciate it. First, we would like to sincerely apologize for the poor handling of your order and that you were unhappy with the processing and late delivery. Unfortunately, there was a problem with the "Fresh Faces" and they had to be reworked. We also thank you for the honest words about your review with our customer service and we completely understand, because with the way the whole order went you just received poor service. Of course, though, we would love for you to give us another chance so that we can show that the service is much better than you experienced. Take care Firebox

Posted 3 years ago

“Delivery still not arrived”

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Posted 3 years ago

Hi Jennifer, Thank you so much for your review - we appreciate it. We apologize that you haven't received the shipment yet but the item has an ETA of up to 19 business days (MO-FR) and your order was dispatched directly from the partner in the US on 01/24/2022. Our Customer Service has provided you with the necessary tracking information and the Fresh Faces should be delivered in the next few days. Over the next week, customer service will contact you again to see if the delivery went well and if you are happy with the item. All the best Firebox

Posted 3 years ago

“Ordered on 8th January. Finally delivered to me on 7th February, 2 weeks after the birthdays I had ordered them for. I contacted customer service by email but they wouldn't or couldn't give me an idea of when I could expect it, & actually ignored my last 2 emails. Very shoddy service.”

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Posted 3 years ago

Firebox is rated 4.4 based on 4,720 reviews