Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,720 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,720 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The package came on time and my friends loved the gifts! Thank you.”

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Posted 3 years ago

“Excellent product great that they gave Blue Light discount and arrived a lot quicker than expected.”

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Posted 3 years ago

“excelente servicio”

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Posted 3 years ago

“Absolutely awful - wish I could give you 0 stars. Service has plummeted over the past year and will NEVER order from your site again. Will also be warning everyone I know about your rubbish service. Item was over one month late, delivered the the wrong address and damaged.”

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Posted 3 years ago

Hi Jasmine, thank you to share your last Firebox experience. We would like to sincerely apologize for the bad process with your order. Especially during the Christmas season, when everyone is waiting for the gifts and then mistakes happen, it is of course even more annoying and we are sorry if we ruined your gift. We hope that our customer service was able to solve the problem with you and that the solution with the given refund is also to your satisfaction. We would be happy if you don't turn your back on us despite all the hassle, because our service is better than we showed when you placed your order. All the best Firebox

Posted 3 years ago

“Super selection of unusual gifts to choose from. Easy selection and checkout. Speedy delivery, quality items. Very happy and super funny communications.”

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Posted 3 years ago

“Great success for a 9 year old and a 4 year old. Excellent service/delivery”

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Posted 3 years ago

“Lovely light. Bought for granddaughters bath-time (under supervision) she loves it.”

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Posted 3 years ago

“Great product, lightening-speed delivery, cool packaging. Really impressed. Thank you.”

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Posted 3 years ago

“Great service, quick delivery, excellent item”

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Posted 3 years ago

“Item arrived broken. Have been advised I will be given a refund but have yet to”

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Posted 3 years ago

“Fast delivery. Easy to order.”

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Posted 3 years ago

“All items purchased were very well rated”

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Posted 3 years ago

“Normally I would give Firebox five stars but the last order I cancelled twice through email with no reply at all. Three days later it was delivered. Still no response.”

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Posted 3 years ago

“I love it! I bought a Bao bun from firebox and it’s the cutest thing ever!!”

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Posted 3 years ago

“I loved the F***ing Strong Coffee and Margo says thanks for the box.”

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Posted 3 years ago

“good communication when i had a problem, thank you”

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Posted 3 years ago

“My order was delivered by the next day. Product is well presented.”

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Posted 3 years ago

“Speedy delivery and all products ordered are as described and bring much joy to all recipients (most of what I ordered were gifts for pals) I always recommend Firebox as it's great for unique and quirky gifts!”

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Posted 3 years ago

“Product itself is good and a good present but I would not advise paying £3.95 for it to be wrapped poorly in gold wrapping paper. I thought it would have been put in a nice bag or something aswell for that cost.”

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Posted 3 years ago

“The item was good even though I am totally devastated that you no longer send out sweets with the orders. As I always looked forward to receiving my sweets and I recommended 7 other customers to your site who purchased from you and said they also didn’t receive any sweets. So we are all completely gutted. Also I didn’t like the sticker with the item description on the gift wrapped item as I couldn’t remove it for the person I bought it for. So I felt ripped off.”

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Posted 3 years ago

Firebox is rated 4.4 based on 4,720 reviews