Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,720 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,720 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering from the site was quick and easy and there was a good choice of products. The item was delivered quickly and was as described.”

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Posted 3 years ago

“Absolutely brilliant loved it”

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Posted 3 years ago

“Arrived promptly and I'm sure my granddaughter will be thrilled with it”

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Posted 3 years ago

“Gadget box- waste of money”

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Posted 3 years ago

Hi Victoria, Thank you for your review, our customer service has already contacted you about this and hopefully offered you a satisfactory solution. We apologise again that you were not satisfied with your order and hope that you will give us a second chance and remain a customer. Best regards Firebox

Posted 2 years ago

“lead time was quick, and communication regarding shipping was smooth. thank you!”

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Posted 3 years ago

“came fast!”

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Posted 3 years ago

“Sent the wrong item and even you sent the right one it was faulty. Had to waste my time posting back the wrong item.”

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Posted 3 years ago

Hi Karina, Thank you for sharing your experience with us here. We regret that you had a bad experience here twice. Of course, something like that should not happen. Our customer service has already contacted you about your case and arranged for a refund. We hope that you will give us another chance so that we can show you that we can do better. Best regards Firebox

Posted 3 years ago

“Firebox had the one colour that was sold out elsewhere & quick delivery.”

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Posted 3 years ago

“everything was perfect”

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Posted 3 years ago

“The cuddly couch potato is a huge hit ..my only complaint is now I want one too :)”

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Posted 3 years ago

“Reliable, good value and the item came as described. Would shop with them again.”

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Posted 3 years ago

“Great selection of gifts, easy to order and arrived quicker than expected.”

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Posted 3 years ago

“Great service. Efficient. Trustworthy”

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Posted 3 years ago

“My firebox orders usually never fail to please but I ordered a family member the world’s smallest vacuum cleaner for Christmas and we tried it out and it wouldn’t work the first time and thereafter.”

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Posted 3 years ago

“a site with weird, interesting and unique products. not too expensive, fast shipping”

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Posted 3 years ago

“Quick delivery, product in excellent condition”

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Posted 3 years ago

“BRILLIANT SERVICE!!!!”

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Posted 3 years ago

“A fabulous variety of fun, quirky gifts (from you for others, and from you to you!).”

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Posted 3 years ago

“My partner absolutely loved this book! It was a sensory madness and gave us both lots of entertainment and laughs. Please make more of these books! We will buy them all 😊”

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Posted 3 years ago

“Goods arrived safely and on time my wife was delighted with everything”

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Posted 3 years ago

Firebox is rated 4.4 based on 4,720 reviews