Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,720 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,720 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

Write Your review

Tell us how Firebox made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great thanks”

Helpful Report

Posted 3 years ago

“Pritty nice”

Helpful Report

Posted 3 years ago

“I couldn't get the product due to the greek customs. The team of Firebox were super helpful ... the communication were extremely smooth and easy and they refunded me in no time :) will be placing my next order very soon”

Helpful Report

Posted 3 years ago

Hi Yazan, thank you so much for taking the time to review us - we appreciate it. We would like to sincerely apologize for the bad process with your order. Normally it should not be possible for you to order alcohol abroad, but obviously, there was an error in the web store. We hope that our customer service was able to solve the problem with you and that the solution with a refund in full is also to your satisfaction. We would be happy if you continue to be loyal to us and we can welcome you back as a customer during the year. All the best Firebox

Posted 3 years ago

“Poor, the item was guaranteed to arrive before Christmas. Actual arrival was late January.”

Helpful Report

Posted 3 years ago

Hi Rory, thank you so much for your review - we appreciate it. We sincerely apologize for the poor process of your order and that you were unhappy with the handling and late delivery. Unfortunately, there was an issue with the socks and they had to be reworked. Customer service has contacted you and hopefully, the solution found is to your satisfaction. Take care Firebox

Posted 3 years ago

“Clear communication, quick delivery to Holland, package nicely wrapped. My daughter really loves her Astro Tayto!”

Helpful Report

Posted 3 years ago

“Received 6 weeks after order with no update or apology.”

Helpful Report

Posted 3 years ago

Hi Stefanie, thank you for taking the time to review your last Firebox experience. We apologize that unfortunately our Brick Yourself keychains were not delivered in time for Christmas and you could give them to a loved one as planned. Needless to say, it is very annoying when a package of gifts does not arrive when you are waiting for it. Customer service has already contacted you and we hope that the solution found was satisfactory. All the best Firebox

Posted 3 years ago

“I did not receive what i ordered! They were Christmas presents…. Been almost a month.”

Helpful Report

Posted 3 years ago

Hi Jamie, thank you for taking the time to share your Firebox experience with our community. First, we would like to sincerely apologize for the lack of delivery and communication. This should not happen even in stressful times. Unfortunately, it happened and we are very sorry that we also left someone without a gift. Customer service has been working to find a satisfactory solution and hopefully, the full refund is satisfactory to you. As compensation, we have sent you a voucher and we would be very happy if you use it for a new order where we can show you that our service is better than you experienced with your last order. All the best Firebox

Posted 3 years ago

“Order arrived 24 hours after ordering. Fab service as always!”

Helpful Report

Posted 3 years ago

“Genuinely concerned this is a scam of some sort or just a poorly run company? I placed an order for the holidays in early December and as I type this January 23rd, 2022, after being reassured by Sven the order was placed - I have yet to receive anything from this company. What a let down, please beware and learn from my mistake.”

Helpful Report

Posted 3 years ago

Hi Maggie, thank you so much for taking the time to review us - we appreciate it. We sincerely apologize for the poor process of your order and that you were unhappy with the handling and late delivery. Unfortunately, there was an issue with the "Fresh Faces" and they had to be reworked. The poor communication has given you the impression that you have been taken in by a scam company, but our Customer service has contacted you and hopefully, the agreed solution with the full refund and the received item has convinced you otherwise. All the best Firebox

Posted 3 years ago

“Ordered & got the product the day after”

Helpful Report

Posted 3 years ago

“Este muy bien”

Helpful Report

Posted 3 years ago

“Very satisfied with the customer service of Sven Konstatsky. I know these are strange times and Christmas presents ordered in November nearly didn't arrive on time (one didn't), but Sven couldn't have been more helpful.”

Helpful Report

Posted 3 years ago

“A goofy and silly website to buy absolutely raunchy, fun or otherwise amazing gifts on. I highly recommend it to anyone out there looking for something different to buy your mom, dad, family or loved ones.”

Helpful Report

Posted 3 years ago

“Very pleased with my purchase. They really took into account the pictures and summary I sent and matched them well with the lego. I would definitely recommend getting as a gift as it’s fun and personal”

Helpful Report

Posted 3 years ago

“I have received my package yet and I am worried where it is delivered to my mums house and she has never received it and I spend £90 with you guys so if I didn’t receive the item I would like a refund”

Helpful Report

Posted 3 years ago

Hi Max, thank you for providing us with your review. We are very sorry to read, that you have not received your ordered items. My colleagues from customer service have contacted you in this regard and arranged for a full refund for you. Furthermore, as a small compensation, we have sent you a gift card which you can redeem on your next visit to our shop. We apologize once again for the circumstances that have arisen here and hope that you will give us a second chance. Best regards Firebox

Posted 3 years ago

“No complaints”

Helpful Report

Posted 3 years ago

“I like their products”

Helpful Report

Posted 3 years ago

“Bought Mystery boxes as Xmas presents and they were a nice surprise my sons loved them”

Helpful Report

Posted 3 years ago

“Order confirmation received immediately, package dispatched in good time, perfect service.”

Helpful Report

Posted 3 years ago

“Would have like to get notified about customs taxes even though it's written somewhere on your website”

Helpful Report

Posted 3 years ago

Firebox is rated 4.4 based on 4,720 reviews