Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,740 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,740 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered smartphone projector. Arrived in a couple of days but there was a part missing. Contacted Firebox and they sent a replacement within 24 hours. No messing. Brilliant service. Thank you”

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Posted 10 years ago

“As always, they are brilliant!! Excellent products, great service and quick to rectify any little mistakes that can happen every now and then.”

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Posted 10 years ago

“I liked the zany style of Firebox, which made the slightly wearisome task of choosing and paying for a gift for my grandson stress free and indeed quite enjoyable. The service was very quick and efficient ; I had to add an important detail to the delivery address after I had already completed the order, but the person I spoke to on the phone was patient and helpful. I expect that I will use firebox again, Judith”

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Posted 10 years ago

“Fantastic”

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Posted 10 years ago

“Never received item”

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Posted 10 years ago

“Firebox have an excellent range of items on their website & their delivery is always so fast.!”

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Posted 10 years ago

“As usual very good”

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Posted 10 years ago

“Love these bunny slippers, good quality too. However, I am a UK size 7 and they just about fit. Bit tight but they fit. Take note, if you are anything above size 7, do not buy it. They wont fit you. Other then that, they are a great item, very nicely padded, keeps your feet warm and fun to look at.”

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Posted 10 years ago

“Loved the cute boiled egg shapers. All your correspondences are great fun - a most very smiley experience.”

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Posted 10 years ago

“Always happy with my items from firebox. There's a gift for everyone!”

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Posted 10 years ago

“Have ordered from Firebox on many an occasion and the overall experience is always top quality...this latest occasion was no different.! Packaging along with all the quirky updates make the whole experience enjoyable and memorable...they even managed to get the carrier to deliver early that the stated service which is incredible.! One of the best on-line experiences I think you will get, would recommend to everyone!”

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Posted 10 years ago

“Ordered late at night on feb 24th, arrived on feb 25th. well packaged and great selection of gifts”

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Posted 10 years ago

“Fast efficient delivery, well packaged, good quality and I don't have to go to the shops. Altogether a pleasurable excellent service. What more could a man want!!! Maybe 50% off the next order ?”

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Posted 10 years ago

“Fantastic present ideas that no one else seems to offer. My 'go to' site for clever/funny presents.”

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Posted 10 years ago

“I like you cool guys, the products are up there with the coolest of cool. and your messages and requests are epic....... Seriously , you order, you get a nice email, the box arrives very fast, what's not to like. Oh yes, the stuff inside is described perfectly well and does what you claim too!”

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Posted 10 years ago

“A brilliant website for unusual present ideas. Awesome as always!”

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Posted 10 years ago

“On the packaging it says the slushy can be made in seconds, I expected a minute or two was more realistic, but it actually takes around 15-20 minutes to make a slushy. Kinda annoying. Also diet drinks can't be used. Considering the above, it is still a decent product and I would recommend it. Just got to be patient.”

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Posted 10 years ago

“I love the humour in all of the emails that you send regarding the status of my order. They really make me smile :)”

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Posted 10 years ago

“Excellent range of products helped me find something a bit different for a gift. Fair/competitively priced and with me pretty darn quick! Would highly recommend.”

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Posted 10 years ago

“Everything arrived quickly and was exactly as described. Will definitely buy from firebox again.”

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Posted 10 years ago

Firebox is rated 4.4 based on 4,740 reviews