Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,742 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,742 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service. Quick delivery (says it will come in 5 days and it came in 2 days!) and amazing quality!!”

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Posted 4 years ago

“I love getting things from Firebox, they always come within the stated timeframes and are amazing products. Can’t wait to see what to order next!”

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Posted 4 years ago

“Quirky and fab”

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Posted 4 years ago

“Great quality product, Really helpful customer service on a change of address and super fast shipping!”

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Posted 4 years ago

“Great communication, great stuff to shop ,, disgusting delivery as yodel left my parcel outside, front garden, no text , no ticket posted, if my neighbour had not seen it, someone would of stolen it ,, good job there are honest people in the world”

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Posted 4 years ago

“Great, fast delivery! Pity about the pricey delivery fee. Apart from that, all good.”

Firebox 5 star review on 13th October 2021

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Posted 4 years ago

“Brilliant product, sent out quickly and very well packaged.”

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Posted 4 years ago

“I bought the socks for someone’s birthday and they were brilliant! Best present they had!”

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Posted 4 years ago

“My hubby will absolutely love it!!. It looks just like him. Thanks”

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Posted 4 years ago

“Just really fun products”

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Posted 4 years ago

“Quick delivery and excellent products as usual”

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Posted 4 years ago

“Great items”

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Posted 4 years ago

“Purchased the aeropress and I'm well impressed with the product and the service from firebox. Top service”

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Posted 4 years ago

“Spot on,excellent delivery time.”

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Posted 4 years ago

“Love this coffee. Can’t wait to get more. It’s just the right taste.”

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Posted 4 years ago

Hi there Anne, Thank you for taking the time to review Firebox - we appreciate it. We are so happy that you are satisfied with our coffee and hey, we can offer you much more coffee here. ;). Take care Fireboxers

Posted 4 years ago

“Quick delivery of some great hot sauces. Unfortunately one broke in transit but I emailed them regarding the issue and a new replacement was sent next day. Great customer service.”

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Posted 4 years ago

Hi Craig, Thank you for taking a moment to review us. We are so happy that we could help you with our customer service and best of all, satisfy you. That's what we're here for. Take care Fireboxers

Posted 4 years ago

“Great customer service by Shaneen ! Speedy response and all sorted very quickly !”

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Posted 4 years ago

Hey there, Thank you for being such a gem and reviewing Firebox - we appreciate it! We are over the moon to hear that you enjoyed your order and the customer service and we look forward to welcoming you back to the shop. Take care Fireboxers

Posted 4 years ago

“Accidentally ordered a stick grip thing for a phone by mistake. No idea how! Had no use for it and hadn’t even managed to order it in a decent colour! The WhatsApp customer service was amazing! Super fast , super easy, super friendly, super fun! They just sent me an email and said I could return for free! Love Firebox !”

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Posted 4 years ago

Hey there Danni, Thank you for being such a gem and reviewing Firebox - we appreciate it! We are over the moon to hear that this has been so positive for both of us. We are glad you came to us about this - mistakes happen! Take care Fireboxers

Posted 4 years ago

“Annabelle kept me well informed, was able to help and resolve my issue. She was a pleasure to deal with. The entire experience was brilliant.”

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Posted 4 years ago

Thanks, Tim! We're so grateful for the time you've taken to share feedback on Firebox, and even more delighted that it was such a wonderful interaction for us both. All the best, Firebox

Posted 4 years ago

“Ordered a ‘Brick Yourself’ item as an Anniversary gift for my partner. Annabelle from Firebox was really helpful to me when dealing with a small query on the order. Great all round customer care - really responsive and polite. Thanks, Annabelle!”

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Posted 4 years ago

Hey there, Thanks for letting us know about your awesome experience! We're so happy our customer service team could help you out :) Thank you for shopping at Firebox! Best from, The Firebox Team

Posted 4 years ago

Firebox is rated 4.4 based on 4,742 reviews