Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,721 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,721 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought the socks for someone’s birthday and they were brilliant! Best present they had!”

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Posted 4 years ago

“My hubby will absolutely love it!!. It looks just like him. Thanks”

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Posted 4 years ago

“Just really fun products”

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Posted 4 years ago

“Quick delivery and excellent products as usual”

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Posted 4 years ago

“Great items”

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Posted 4 years ago

“Purchased the aeropress and I'm well impressed with the product and the service from firebox. Top service”

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Posted 4 years ago

“Spot on,excellent delivery time.”

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Posted 4 years ago

“Love this coffee. Can’t wait to get more. It’s just the right taste.”

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Posted 4 years ago

Hi there Anne, Thank you for taking the time to review Firebox - we appreciate it. We are so happy that you are satisfied with our coffee and hey, we can offer you much more coffee here. ;). Take care Fireboxers

Posted 4 years ago

“Quick delivery of some great hot sauces. Unfortunately one broke in transit but I emailed them regarding the issue and a new replacement was sent next day. Great customer service.”

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Posted 4 years ago

Hi Craig, Thank you for taking a moment to review us. We are so happy that we could help you with our customer service and best of all, satisfy you. That's what we're here for. Take care Fireboxers

Posted 4 years ago

“Great customer service by Shaneen ! Speedy response and all sorted very quickly !”

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Posted 4 years ago

Hey there, Thank you for being such a gem and reviewing Firebox - we appreciate it! We are over the moon to hear that you enjoyed your order and the customer service and we look forward to welcoming you back to the shop. Take care Fireboxers

Posted 4 years ago

“Accidentally ordered a stick grip thing for a phone by mistake. No idea how! Had no use for it and hadn’t even managed to order it in a decent colour! The WhatsApp customer service was amazing! Super fast , super easy, super friendly, super fun! They just sent me an email and said I could return for free! Love Firebox !”

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Posted 4 years ago

Hey there Danni, Thank you for being such a gem and reviewing Firebox - we appreciate it! We are over the moon to hear that this has been so positive for both of us. We are glad you came to us about this - mistakes happen! Take care Fireboxers

Posted 4 years ago

“Annabelle kept me well informed, was able to help and resolve my issue. She was a pleasure to deal with. The entire experience was brilliant.”

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Posted 4 years ago

Thanks, Tim! We're so grateful for the time you've taken to share feedback on Firebox, and even more delighted that it was such a wonderful interaction for us both. All the best, Firebox

Posted 4 years ago

“Ordered a ‘Brick Yourself’ item as an Anniversary gift for my partner. Annabelle from Firebox was really helpful to me when dealing with a small query on the order. Great all round customer care - really responsive and polite. Thanks, Annabelle!”

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Posted 4 years ago

Hey there, Thanks for letting us know about your awesome experience! We're so happy our customer service team could help you out :) Thank you for shopping at Firebox! Best from, The Firebox Team

Posted 4 years ago

“Had an issue with an item going missing during delivery so got in touch with customer service through WhatsApp. Had a super speedy response and Shaneen was so helpful and aplogetic. Offered me multiple solutions with no fuss. Absolutely flawless customer service ⭐⭐⭐⭐⭐”

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Posted 4 years ago

Hi friend, Thank you so much for taking the time to rate and review Firebox . We really do appreciate it! Thank you so much for the kind words and hope to see you again soon! Best wishes, The team at Firebox

Posted 4 years ago

“A special thank you to Annabelle Shoel for providing me with exceptional customer service. Very quick and straight forward service. I've never seen anything like it. Thank you so much. I will definitely shop at Firebox again!!”

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Posted 4 years ago

Hi friend, Thank you so much for taking the time to rate and review Firebox . We appreciate it! We Love hearing about your experiences, especially if they are good ones! Thank you for the kind words and hope to see you again soon. Best wishes, The team at Firebox

Posted 4 years ago

“Annabelle was very friendly and helpful when my item was lost in the mail and I had to order another one. Highly recommended”

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Posted 4 years ago

Hi friend, Thanks for taking some time to rate and review Firebox . We appreciate it! We're glad you brought it to our attention that you still hadn't received your goodies - we are so sorry for the inconvenience caused. We hope you love your replacement! Best wishes, The team at Firebox

Posted 4 years ago

“After my initial order wasn't received, Annabelle Shoel was quick to respond and was very pleasant. A replacement order was shipped and received quickly. The product came as advertised”

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Posted 4 years ago

Hey there Mark! Thanks for reviewing Firebox - we are so delighted to hear of your fantastic interaction and customer service experience. We are really glad you brought the issue to our attention so our Customer Service Advisor could work their magic and sort it out for you. So excited to hear you loved your goodies! Made our day. Take care, The Firebox Team

Posted 4 years ago

“Shaneen my advisor was super helpful, very responsive and polite. Handled the situation very well and would use the company again”

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Posted 4 years ago

Hey Rachel, Thanks for taking the time to review and rate Firebox - we appreciate you! We are so buzzed to hear what a joyful experience it was to interact with us. Glad we could help with your query. Take care, Firebox

Posted 4 years ago

“Shaneen my advisor was super helpful, very responsive and polite. Handled the situation very well and would use the company again”

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Posted 4 years ago

“Absolutely great service! I had Annabelle for customer service - was very kind to help me out in a very short amount of time, quick replies, and made sure my issue was sorted quickly!”

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Posted 4 years ago

Well hello there friend, Thanks for the review. We are so glad to hear what a positive experience it has been shopping with Firebox - yay! All the best, Fireboxers

Posted 4 years ago

Firebox is rated 4.4 based on 4,721 reviews