Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,721 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,721 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service! Got a very prompt response after whatsapping when my item didn’t arrive in time for my daughters birthday. Duplicate item is winging its way to me now by express post. Wouldn’t hesitate to recommend them!”

Helpful Report

Posted 4 years ago

Hey there stranger, We appreciate the time you have taken to review and rate Firebox! So glad you flagged this to our team so they could work their magic. Happy birthday to your daughter! 🥳 All the best, Firebox

Posted 4 years ago

“Amazing customer service.”

Helpful Report

Posted 4 years ago

Hiya Robert, Thanks for reviewing Firebox! 🌟We are so happy to hear you've had such a wonderful interaction with our customer service team. Cheers! The Fireboxers

Posted 4 years ago

“I ordered a Fizzics Draftpour on new years day for my husband's birthday, only available from two UK sellers. I foolishly ordered it from the company that was not Firebox. They promised delivery at the end of January... Then February... Then April. I decided to ask for a refund, came to my senses and ordered it from Firebox instead. It arrived THE NEXT DAY. He's using it now and I'm so pleased. Forgive me, I'll never go elsewhere again xx thank you xx”

Helpful Report

Posted 4 years ago

Hey Karen, Thanks for taking the time to review Firebox! We are so excited that you love your Fizzics Draftpour. You deserve that pint 🍻 The Fireboxers

Posted 4 years ago

“Excellent service and brilliant gifts. Will defo recommend to others!!”

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Posted 4 years ago

Hey Mike, Thank you for taking time out of your day to review Firebox, we're so happy to hear it was the wonderful experience we both hoped for! You are brilliant too. Cheers, Fireboxers

Posted 4 years ago

“Lads, I am so sorry for not reviewing your company sooner. I have been buying from you for at least the last 10 years and have never done it. I love yous 😘”

Helpful Report

Posted 4 years ago

Hey Ami, We love you! Thanks for reviewing and rating Firebox, we really appreciate your loyalty 🔥 You're the best! The Firebox Team

Posted 4 years ago

“Very hot was challenged to do the whole bare witch I just succeeded it was painful but please make one 2x hotter”

Helpful Report

Posted 4 years ago

Hey Scott, Thanks for reviewing and rating Firebox. We'll definitely think about it, just for you 🌶 Cheers, The Team at Firebox

Posted 4 years ago

“Out of all the places I have bought from , this is the best customer service I have ever seen and dealt with, there was alot of problems with the delivery of my order but they helped me through every step and made sure I don’t lose any money , would definitely recommend and I would shop here again.”

Helpful Report

Posted 4 years ago

Hey friend, Thanks for reviewing and rating Firebox - we appreciate you! 🌟 We are so sorry that the delivery experience, in this instance, has been a kerfuffle. However, we appreciate that you brought this into our attention so we could work our magic. We would never want you to be out of pocket! Hope you love your goodies 🎉 Cheers, Firebox

Posted 4 years ago

“Sizzling-hot customer service... I placed an order for a few bottles of hot sauce. They arrived super-quickly, but unfortunately one of the bottles was broken and leaking. I dropped the team a quick email with a photo, and have a replacement on the way. No fuss, or endless delays. Just brilliant. Thanks guys!”

Helpful Report

Posted 4 years ago

Thanks, Helen! We appreciate the time you've taken to review and rate Firebox 😄 Glad you reached out to us about the smashed bottle, so we could send you a fresh bottle. Enjoy the heat! 🥵 Take care, Firebox

Posted 4 years ago

“Amazing efficiency this company , dealt with someone on there WhatsApp about a return , only returning as it was an unusable present... you try brewing beer with a 3 year old girl and 6 year old boy at your need 24/7 lol great company will def use in future 👍”

Helpful Report

Posted 4 years ago

Hey Simon, Thanks for taking time to review Firebox - we appreciate it. We look forward to your return! 🍺 Cheers, Firebox

Posted 4 years ago

“From ordering and my help with customer service support was an absolutely first class experience as usual. I have no problem in recommending.”

Helpful Report

Posted 4 years ago

Alrighty, Thelma! Thanks for reviewing and rating Firebox! 💖 We're really please to hear this was the wonderful experienced we both hoped for. Take care, The Firebox Team

Posted 4 years ago

“Shaneen gave excellent customer service! I’d made an error on my order and Firebox offered a goodwill gesture to resolve my problem. I will happily be using the website again and recommending too!”

Helpful Report

Posted 4 years ago

Hey there anonymous friend, Thanks for being such a gem, and reviewing Firebox. Mistakes happen, glad you got in touch and we could work our magic. All the best, The Firebox Team

Posted 4 years ago

“awesome gifts they are so fun to look at i joke around with my friends when scrolling through these.”

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Posted 4 years ago

“Customer service is outstanding! Shaneen did their best to solve the issue I had, and did so very quickly! Wonderful!”

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Posted 4 years ago

Hey Steph, You're not too bad yourself 😉 Thanks for being so amazing and taking some time to review Firebox! So good to hear how wonderful your interaction with our customer services team was - thanks again! Take Care, The Firebox Team

Posted 4 years ago

“Very quick reply and provided the exact information I was looking for. Couldn’t ask for any better service :)”

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Posted 4 years ago

Hiya Galen, thanks for reviewing Firebox! We appreciate your feedback on your latest interaction. We're delighted it's been such a wonderful experience. Cheers, Fireboxers

Posted 4 years ago

“I have been ordering from firebox for a number of years as they are always my go to for presents, but due to a mistake on my part I had to contact customer service. I can now say that there customer service is brilliant, so helpful and very quick to both respond and act. A wonderful person called Shaneen sorted my problem very quickly and efficiently 👍 so I can’t recommend them enough 👏”

Helpful Report

Posted 4 years ago

Hello there, Laura! 👋 Thank you for being such a gem and reviewing Firebox - we appreciate it!💎 We're glad you came to us straight away so we could help. It's been a pleasure. Take care, Laura The Firebox Team

Posted 4 years ago

“Very impressive from start to finish. The WattsApp link is a great way to address issues without trying to catch a service agent at a specific moment. I had MASSIVE (ongoing) issues with DHL express delivery, so would strongly recommend swerving them for your sanity. Firebox came through and not just made the soothing noises complaining customers tend to need to hear, but backed it up with first a delivery cost refund and when the package hit five weeks in purgatory went the whole nine yards and offered a full refund. So, funkiest shopping you’ll ever do plus service that Five Stars needs an ’all the way up to eleven’ extra tick for...yeah, ok, that won’t work, but you get what I mean. Thanks again Firebox!”

Helpful Report

Posted 4 years ago

Hiya Rafa, Thanks for rating and reviewing Firebox - though we are every so sorry to hear about your terrible delivery experience. We assure you this is a super rare incident. We're glad you came to us and our team was able to resolve this for you. All the best, Fireboxers

Posted 4 years ago

“I purchased a Harry Potter self stirring mug for my son for Christmas. The item was defective, but when I reached out to customer service, they were brilliant! They helped me quickly resolve my issue, and sent us a full refund – including the shipping cost we incurred from having it sent to USA. Fantastic customer service, friendly, cheerful, helpful. Thank you, Firebox!”

Helpful Report

Posted 4 years ago

Hey stranger, Thanks for taking a minute to share your feedback on Firebox - you are a legendary human bean. Though we are sorry to hear the item you received was faulty, we're delighted our team could turn this into a positive experience for you. Thank YOU. For being so wonderful. Take care, The Fireboxers

Posted 4 years ago

“It's super helpful through WhatsApp”

Helpful Report

Posted 4 years ago

Hey Mary, Thanks for the review and the 5-star rating! 🌟 You're a gem, we're glad you came to us and we were able to help. Until next time, The Firebox Team

Posted 4 years ago

“Great products, great prices. Excellent customer service. I spoke with Shaneen who couldn’t have been more helpful. Thanks”

Helpful Report

Posted 4 years ago

Hey Mr. Haugh 👋 Thank you for reviewing Firebox - we appreciate the feedback! We're so glad you loved your latest experience and the goodies you purchased! Take care, Firebox

Posted 4 years ago

“Wow I'm impressed by the speed of the service here! And so glad I found this site. I have lots of friends and family, so I can predict you'll be busy, so happy with this fantastic, wacky pressie idea. love it!!! Pleasure to Firebox with you. Thank you”

Helpful Report

Posted 4 years ago

Hello there Kay, Thank you for reviewing Firebox, we really appreciate the feedback! We are glad you loved your Firebox experience and that you love the stuff we make. We look forward to you seeing the new products that are dropping on the site soon, we reckon you'll love 'em! Cheers, Firebox

Posted 4 years ago

Firebox is rated 4.4 based on 4,721 reviews