Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,742 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,742 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great communication and delivery”

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Posted 1 year ago

“Very happy with the products and shipping. Arrived just in time for Christmas which was a relief.”

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Posted 1 year ago

“Very pleased with the products and shipping. Arrived just before Christmas which was a relief.”

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Posted 1 year ago

“Quirky gift, soundly made and promptly received. Recipient delighted.”

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Posted 1 year ago

“So pleased with my order and service received. Unfortunately my order did arrive damaged but emailed firebox who replied immediately and sent out a new mushroom incense burner which arrived very quickly and with no damage. Ilthe incense burner is really cute. Very satisfied”

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Posted 1 year ago

“Seamless service. Good product enjoyed by all recipients. Zero issues with delivery which was fast and faultless. Well done old beans 👏👏👏”

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Posted 1 year ago

“Great product, as described. Very fast delivery. All good in the hood”

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Posted 1 year ago

“Great service fast delivery definitely put a smile on my friends face😁”

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Posted 1 year ago

“Great gift! with quick delivery.”

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Posted 1 year ago

“All I can say is fantastic thank you.”

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Posted 1 year ago

“I ordered for Christmas, but wasn't sure if it would arrive as I left it quite late, but they said it would be with me before Christmas, and it was. Thank you”

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Posted 1 year ago

“All purchases arrived on time. Brought items as gifts for friends,so can’t say if any good but looking at items before wrapping, they seems to be of good value.”

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Posted 1 year ago

“First time ordering from Firebox this Christmas. Bought some cute little animal head shot glasses for my nephew. Top product, top service. Can’t say fair than that.”

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Posted 1 year ago

“Really fast delivery and good quality items”

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Posted 1 year ago

“Fantastic service from start to finish, no problems whatsoever considering I ordered late and At Christmas. The print still arrived in plenty of time. Daughter and bf absolutely loved it”

Firebox 5 star review on 1st January 2025

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Posted 1 year ago

“The items were fun, unusual and reasonably priced. They arrived earlier than expected, well packaged and in good order”

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Posted 1 year ago

“Great products good price 👍”

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Posted 1 year ago

“The product is perfect for all station enthusiasts. The ordering was easy. It arrived in time. It was perfectly packaged and a great game to play too. Thanks”

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Posted 1 year ago

“Excellent customer service. Would recommend.”

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Posted 1 year ago

“Love the selection of quirky products and great prices. Been using Firebox for years. This time, an order of personalised items was delayed, whilst I received an order I'd placed after it. The replies I received to my enquiries were amazing! They really took the time to find out what was happening and I wasn't fobbed off with excuses. The postage was immediately refunded, and the box did indeed arrive before Christmas. I rhen received a 'sorry' code for future use, which was a nice touch. I hadn't ordered items of very high value, but they gifts that were important to me. Very impressed and I'll continue shopping with Firebox”

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Posted 1 year ago

Firebox is rated 4.4 based on 4,742 reviews