Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,533 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,533 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

Write Your review

Tell us how Firebox made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item was very good, however , arrived home to find the parcel left by my front door by Yodel. Therefore will not use again”

Helpful Report

Posted 4 years ago

Hey there Haydn, Thank you so much for being awesome and taking time out of your day to review us, we really appreciate it. We are very sorry to hear that your latest Firebox experience was not 100% satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We looked into your order and can see n the geo-tracking that the driver left the parcel in the front porch due to no one being home at the time of delivery (Feb 20th 10:49). This is often common-practice with various couriers who will try to leave the parcel in a safe place so it can be received by the recipient when intended. We completely sympathise if you felt this was not safe and therefore refunded your postage. The funds should be reflected in your Paypal account within 24 hours. If there is anything further we can do for you, please do not hesitate to get back in touch with us. Regards, Firebox

Posted 4 years ago

“Not a pleasant experience as the image is very dimmed almost not usable. Besides, the gift wrapper is too simple for a gift. Though, I like the fact that the delivery was fast.”

Helpful Report

Posted 4 years ago

“Placed an order last week due to the fact that it said delivery 4-7 days. Delivery still not here. First time I've used Firebox so I'm obviously disappointed so far and not sure if I'd use again due to this 😕”

Helpful Report

Posted 4 years ago

“Damaged item, liquid spilt on item On driver or in transit”

Helpful Report

Posted 4 years ago

“Firebox is great for having unique gift ideas however, I’ve had issues on multiple occasions where items have arrived broken. Getting them exchanged has taken a long time and has in the past, the exchanges item also came broken! On the last occasion I ordered a plant pot over a month before Christmas. I had no delivery information and when it did arrive it was chipped. As it was a Christmas gift that previously sold out the year before I was really disappointed but ordered an exchange As I had enough time, even sending proof of postage for the broken item to have a replacement sent out sooner. It was never sent out and the item was sold out again so I had to scramble to come up with a new idea For a gift with only days to spare and It didn’t compare to the original idea. Another gift came with a foreign adapter though that info wasn’t specified in the description. I don’t think I’ll be using Firebox again which is a shame as the gift ideas are always very cool at the holidays.”

Helpful Report

Posted 4 years ago

Hey Radhika, We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We did send out a replacement to the item that was damaged in transit and due to the further issues you experienced, you were refunded for the item and given a voucher for a replacement gift. We are so sorry that we disappointed you in this occasion. Kind regards, Firebox

Posted 4 years ago

“My order did not arrive in the delivery date range specified at time of order, so it arrived too late for the event I’d ordered it for. No Online delivery status check was available other than that my order had shipped, so it wasn’t clear that the package would be delayed. Very disappointed and do not plan to order from Firebox again in the future.”

Helpful Report

Posted 4 years ago

Hey Paula, Thank you for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We are very sorry to hear that your order did not arrive in time. We have taken a look into your order and can see it was sent out on Dec 9th using International Airmail Untracked. Due to your chosen delivery method, there is no way to locate the whereabout of the parcel or provide any information about the progress after it leaves our warehouse. Additionally, since you checked out as a guest there wouldn't have been any further information should your package have been tracked. This feature is only available through orders made with an account and with tracked deliveries. We reached out to you directly on Feb 3rd in regard to your order, we wanted to see if there was anything else we could to to help and make it up to you for the inconvenience. However, we have not heard from you. Should you wish to discuss this with us any further so we can see what we can do for you in this occasion, do not hesitate to contact us at your earliest convenience. Kindest regards, Firebox

Posted 4 years ago

“my recent order was very dissappionting definetly not worth the money. i have ordered before and products were fine.”

Helpful Report

Posted 4 years ago

Hey there Ann, Thank you for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not 100% satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We did reach out to your directly via e-mail on Feb 3 to find out more about why you were disappointed with your order. We also wanted to see if there was anything we could to help. However, we have not heard from you. Should you wish to discuss your order, feel free to respond to our e-mail at your earliest convenience. Kind regards, Firebox

Posted 4 years ago

“The gift wrap option is absolutely abysmal. The product itself was okay, but the fact that the gift wrap is roughly 3 pounds, arrived damaged, and looked nothing like what was advertised, is frankly, shameful.”

Helpful Report

Posted 4 years ago

Hey there, Thank you for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We reached out to you directly on Feb 3 requesting further information about the poor gift-wrapping. We do want to help in any way we can. However, we have yet to receive a response from you. Should you wish to discuss this matter further, feel free to e-mail us back at your earliest convenience. Kind Regards, Firebox

Posted 4 years ago

“Expensive wine gums”

Helpful Report

Posted 4 years ago

Hey Irene, Thank you for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not 100% satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. Should you have any issues with this order, don't hesitate to get in contact with us via e-mail (info@firebox.com) or social media. Kind regards, Firebox

Posted 4 years ago

“I ordered a mystery box for my nephew for Christmas. I searched firebox website for suitable gifts for teenage boys up to 16 and this was recommended. The box contained an item which I don’t think was suitable CBD Xmas pudding.”

Helpful Report

Posted 4 years ago

Hey friend, Thank you for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We're taking your feedback on board to improve the description on our product pages. Our gift-finder does not filter gifts by age so this could not have been recommended by us. Either way, we are very sorry for the inconvenience caused. Regards, Firebox

Posted 4 years ago

“Two of my items did not arrive. When trying to contact the help desk it was difficult to get a response (although I tried different methods). I finally got a refund a month after ordering. More concerning is the personalized items were believed to be delivered by firebox so now I don't know who has 2 voo doo dolls with our friends faces on!”

Helpful Report

Posted 4 years ago

Hey Gemma, Thank you for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We are so sorry that your items were lost in post and did our best to make it up to you. Should you need anything at all, don't hesitate to get in touch. Regards, Firebox

Posted 4 years ago

“I really like the products offered but the packaging was horrible. None of my items were tightly packaged and when my box got to me, it was almost about to break. I purchased a small lamp and the box was broken and damaged. I paid $20 for fast shipping and thought that the company would put more time and effort in packaging their items. Not too happy about this experience as I have purchased from Firebox before and this has never happened before. Please fix your packaging.”

Helpful Report

Posted 4 years ago

“My purchase was thrown onto a roof by yodel and left to get soaked by the rain and thus was defective. Whilst Firebox refunded me the item I felt there was more they could do especially as there was no replacement item to be had. All very poor over Christmas.”

Helpful Report

Posted 4 years ago

Hey friend, Thank you for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We're very sorry that the courier did not provide the high-standard service you deserved. As we could not replace the item (as it was out of stock), it was only right we refunded you in full (both the item and the postage). At the time, we did not have a suitable replacement to the item either that we could offer. Very sorry we let you down on this instance. We hope to make improvements with our shipping options in the future. Kind regards, Firebox

Posted 4 years ago

“Bought the secret Santa gift, pretty disappointed. It was the most expensive pair of socks and eraser I have ever bought.”

Helpful Report

Posted 4 years ago

“I ordered from the website and then received an email shortly afterwards saying that it wasn't availble.”

Helpful Report

Posted 4 years ago

Hey Michael, Thank you for being awesomesauce and taking time out of your day to review us. We are very sorry to hear that your latest Firebox experience was not 100% satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We looked into your order and can see one item in the order was no longer available, we e-mailed you about this and refunded you for it. We are very sorry for the inconvenience this caused 😔 We hope we can make it up to you next time! Firebox

Posted 4 years ago

“Slow delivery Expensive products”

Helpful Report

Posted 4 years ago

“Latest product was took over a month to deliver. Seeing as I only like in ROI I find this quite ridiculous. The holiday season probably impacted this so to a certain point I accepted this. However not receiving updates and not warning customers of this wait was frustrating as I could not be sure it was a lost package or slow service.”

Helpful Report

Posted 4 years ago

Hey, Thank you for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We've taken a look into your order and can see it was dispatched on Nov 6th using International Airmail Untracked, these usually take up to 10 working days meaning that your parcel was due to arrive by No 20th. In the rare case there are any delays, we do ask you to wait a further 10 working days to allow some time for the parcel to arrive (they can sometimes be held up in customs) before considering it lost in post. The parcel should have been received by 4th Dec at the very latest. We contacted you on Jan 14th in regard to this order asking you to confirm whether you had received this parcel and have not heard from you since. Should you still have issues with this order, don't hesitate to get in touch at your earliest convenience. We're more than happy to help in any way we can. Kindest regards, Firebox

Posted 4 years ago

“Relatively quick delivery but one of my items was smashed so is no good to give as a gift, as i intended. I don't know how anyone manages to contact Firebox. I've tried emailing several times, contacting direct through their website, and tried Whatsapp. I get nothing but an automated response. There's someone merrily posting on their own Facebook page every day advertising their products but yet they can't respond to queries. Not impressed really.”

Helpful Report

Posted 4 years ago

“Always fun opening the mystery boxes. However disappointed that after buying two Disney boxes the contents were both the same ! Thanks”

Helpful Report

Posted 4 years ago

“The mystery gifts are ok as a token novelty present but for what’s inside they are certainly not worth the £20 price tag”

Helpful Report

Posted 4 years ago

Firebox is rated 4.4 based on 4,533 reviews