Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,536 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,536 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made a purchase on December 14th and was told it would be here in time for Christmas I have emailed multiple times and have received no response. It’s now December 28th Very disappointed.”

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Posted 4 years ago

“He didn't work. Either just stood there not moving or flopped down and died. Now i feel guilty as it was a gift.”

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Posted 4 years ago

“Product itself is ok, however misleading description says ‘usb or battery operated’, there is no USB port at all...”

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Posted 4 years ago

Hey there Claudio, Thank you for taking the time to review us and provide us with some very valuable feedback. We are very sorry about the mishap on the product page. We've alerted the right team about this and it will be updated as soon as possible. We have also e-mailed you directly in regards to your order and we'd like to make it up to you. Kind regards, Firebox

Posted 4 years ago

“I’ve ordered from firebox before and had a wonderful experience but this year has been more difficult. I understand that this time of year can be overwhelming with package inquiries but it’s frustrating that you cannot get into contact with someone more quickly. You shouldn’t advertise a live chat feature or WhatsApp if it’s not actually going to be faster. Ordered before Christmas due date and I haven’t gotten either product. I’m worried as I ordered to a vacation address and no one will help me change delivery location.”

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Posted 4 years ago

Hey Katie, Thank you for taking the time to review us. We really appreciate your feedback about your Firebox experience. We are really sorry that it's taking us longer than usual to respond to queries. Unfortunately, this festive period we've received a very high volume of messages across all our channels and we are doing our very best to respond to each one as quickly and effectively as possible. Your order was dispatched by Royal Mail on Dec 23rd and handed over to USPS upon it's landing in the USA. Unfortunately we are unable to change the delivery address as the parcel is already on its way to you. The parcel is arriving a little delayed so we have of course refunded you for the postage. This will be reflected in your bank account within a few working days. We have also e-mailed you directly with the tracking information (currently in transit) and full details about your order, so do have a check in your inbox (or spam folder if our e-mail got a little lost on its way to you!) Do reach out to us if there is anything else we can do for you! We are always very happy to help in any way we can. Kind regards, Firebox Team

Posted 4 years ago

“I shopped and after the date expected for my items to arrive I contacted them because I didnt get anything. No answer by email neither by whatsapp”

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Posted 4 years ago

“I never received my item. Although the team was nice enough in their correspondence, and ultimately issued a refund, it was really disappointing that they didn't use a tracking service for my item and there's no closure on where it ended up!”

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Posted 4 years ago

“Product did not match pictures”

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Posted 4 years ago

“Not inprest with my order. First the delivery nothing to inform me when to expect my order came seven days so I was not in and had to leave it with next doors. Second not inprest with the contest of the box. It would be better to make my own booze box up and could be cheaper.”

Helpful Report

Posted 4 years ago

Hey Anthony, Thank you for taking the time to give us a review and provide us with valuable feedback. We can see your order was placed on 27/11/2019 using Standard Yodel delivery (3-5 working days) and the parcel was delivered within the standard estimate, on Dec 4th. You are automatically sent a dispatch e-mail when the order leaves the warehouse and you might have also received a text from Yodel on the number that was included with the order. Delivery estimates are also included at the checkout and the confirmation e-mail. We are really sorry to hear that you are disappointed with the contents of the Mystery Box. Unfortunately with Mystery Boxes, the surprise element does involve a certain risk. The contents are a curated selection of bestsellers from our range, in this case Alcohol range. We have e-mailed you to discuss this further and see if there is anything else we can do for you. We look forward to speaking with you and having further feedback about your experience. Regards, Firebox

Posted 4 years ago

“Bought a gadget mystery box. I'm my honest opinion it was not worth the money, maybe I was unlucky enough to receive a bad one and the vast majority of the rest are good, however I can only go of my experience. I received 4 products. 3 of the 4 products genuinely Could of been a toy in a happy meal and you would not blink an eye at it. The 4th (Bluetooth speaker) was okay, it's just a cheap Chinese made speaker.”

Helpful Report

Posted 4 years ago

Hi, Thank you for taking the time to review us. This feedback is valuable to us and we take it seriously. We are really sorry to hear that you were disappointed with your Gadget Mystery Box. There is a certain risk involved when ordering Mystery Boxes as the contents are, well, a mystery. We have e-mailed you to talk about this further and figure out a resolution. We are happy to do everything we can to help! Regards, Firebox

Posted 4 years ago

“Great print Quality but unfortunately my cushions stitch quality wasn’t good and was faulty”

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Posted 4 years ago

Hey there! Thanks for taking the time to review us and give us feedback on your shopping experience with us. We are currently awaiting your e-mail response so that we can investigate the issue further and replace the faulty item. We are looking forward to hearing from you. Regards, Firebox Team

Posted 4 years ago

“Received a gift from a friend from here. It was the heatable Turkey from friends..... put it in the microwave for the first time and it smells terrible and so does my whole house now :(”

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Posted 4 years ago

Hey! Thanks for taking the time to review us! We really appreciate the feedback on our products and services. It does sound like you may have received a faulty turkey... Which is no good! Do get in touch with us on info@firebox.com with the subject line: 'Heated Huggable Turkey Review' and we'll look into sorting this out for you. Looking forward to hearing from you!

Posted 4 years ago

Hey! Thanks for taking the time to review us. We are really sorry to hear that your gift is faulty! The Heated Huggable Turkey should be warm and cuddly, not stinky! If you pop us an e-mail at info@firebox.com as ask you mate for proof of purchase, we'll arrange a replacement to be sent to you. We look forward to hearing from you.

Posted 4 years ago

“Considering the amount of money is cost to get this, I expected more of a similarity...I gave great detail and added photos for reference but got a barely personalised item. My figure came with all black pants and top so it looks like a jumpsuit when I asked for my person to wear a skirt. Overall, not happy”

Helpful Report

Posted 4 years ago

Hey Alison, Thank you for taking the time to review us. We are really sorry that you were disappointed with the result of your personalised order. If you send us an e-mail info@firebox.com with your order number, we are more than happy to sort this out for you and send you the replacement part for free.

Posted 4 years ago

“Got my friend a personalised Lego figurine for his graduation. Requested a pc related accessory which was not included (fair enough if accessories aren’t possible). Asked for outfit under graduation gown to look similar to his graduation photo, ie grey suit or pink shirt. The Lego figurine is just a standard graduation figure in a black suit. The suit appears to have an ID card, maybe the person making it thought that was appropriate for an IT degree? Anyway, it’s not visable under the gown so it just looks like a black suit. A grey suit or pink shirt would have much much better. Just a bit disappointed as I could have just ordered a standard graduation Lego figurine somewhere else online and made the frame up myself. Not really worth the £60 I forked out as it’s not personalised at all. Meh”

Helpful Report

Posted 4 years ago

Hello there, Thanks for taking the time to review our business. Sorry to hear you were disappointed with your Brick Yourself. If you could send us a quick e-mail to info@firebox.com with your order number (the order ID you have entered here is incorrect, yours should start with a 5 and have 7 digits), we'll try our best to make this up to you :-) Looking forward to hearing from you! Cheers, The Firebox Team

Posted 4 years ago

“Ordered for next day, didnt arrive, Tracking no is supplied but no mention of the courier so no way to track? proper mistake.. I run an online business with just over 10k reviews, 300k purchases.. this company we take many inspirations including the Haribos & quirky emails.. Love that The tracking number has no meaning considering no mention of courier, rendering it pointless & needs attention 'big time' Yours truly Ice Headshop”

Helpful Report

Posted 4 years ago

Hello there, Thanks for taking the time to review our company. Very sorry to hear about this delay with the delivery of your order. Just send us an e-mail over to info@firebox.com with your order number and we'll provide you with a refund on your postage and chase our courier on this delivery right away. Very sorry again, looking forward to hearing from you. Cheers, The Firebox team

Posted 4 years ago

“Ordered a personalised suitcase cover , which although appears to be good quality I found that it seems small on my case even though my case was within the dimensions for the size. Also there is no hole for the side handle on my suitcase”

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Posted 4 years ago

Hello Ian, Thanks for taking the time to review our company. Very sorry to hear you had this issue with our Head Case. We can definitely get this sorted for you! Just send us an e-mail over to info@firebox.com with your order number and we'll look into some options on how to rectify the situation. Thanks again! Cheers, The Firebox team

Posted 4 years ago

“Very poor quality for the price, photo not printed as depicted with areas cut off from how I positioned them when ordering. Colours are rubbish. Waste of money. Also interesting to note that firebox only publishes reviews for products that are positive, didn’t see any negative reviews until I clicked on here to leave my own review! Disappointing.”

Helpful Report

Posted 4 years ago

Hi Charlotte, Thanks for taking the time to leave a review. We're sorry for any disappointment caused by the product you received. If you could send an email to info@firebox.com with your order number and some photos of the faulty item received, we'd be happy to look into this further for you! If you could put 'Trustpilot Review' in the subject line of this email then we'll assure we get back to you as soon as possible. Look forward to hearing from you soon! Kind regards, Firebox Team

Posted 4 years ago

“After reading all the great reviews about the mystery boxes i decided to order for a family members birthday. I was dissapointed with what was in the box. A chocolate santa...in March. A pair of socks with no tags like they had been used and just chucked in there. 2 of the other items were the same thing! Only one decent thing in the box! Wud not order agen. I know its a mystery box but expected better for what i payed. I got the gadget box if anyone was wondering.”

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Posted 5 years ago

Hello there, Thanks for taking to time to review your experience with us. Very sorry to hear you were not satisfied with the content of our Mystery Box! We try our best to have a selection of our most successfull products but it seems we didn't hit the target this time. If you could send us an e-mail to info@firebox.com with your order number we'll get this sorted for you with a replacement or refund. Looking forward to your message! Best regards, Luca Firebox team

Posted 5 years ago

“I bought the Hatchling Dragon candle. It looks great, but is really disapointing that mine failed to work as a candle. So we've got a dragon trapped inside a bunch of wax that won't light. Great ideal, poorly executed.”

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Posted 5 years ago

Hey! Thanks for taking the time to leave a review. Hmm, looks like you may have got a faulty Hatching Dragon Candle there...very sorry about that! We'd love to get a new one sent out to you right away - please just send an email to info@firebox.com regarding this. Our CS Team will get this arranged for you right away. Warm Regards, Sara - Firebox Team.

Posted 5 years ago

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Posted 5 years ago

“I ordered a package and a month later it still hasn't come. I emailed them and no reply... Just hoping my delivery comes!”

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Posted 5 years ago

Hello. Really sorry for the delay. Email us at info@firebox.com and we will resend or refund your order. Cheers Firebox team

Posted 5 years ago

Firebox is rated 4.4 based on 4,536 reviews