Firebox is great for having unique gift ideas however, I’ve had issues on multiple occasions where items have arrived broken. Getting them exchanged has taken a long time and has in the past, the exchanges item also came broken! On the last occasion I ordered a plant pot over a month before Christmas. I had no delivery information and when it did arrive it was chipped. As it was a Christmas gift that previously sold out the year before I was really disappointed but ordered an exchange As I had enough time, even sending proof of postage for the broken item to have a replacement sent out sooner. It was never sent out and the item was sold out again so I had to scramble to come up with a new idea For a gift with only days to spare and It didn’t compare to the original idea. Another gift came with a foreign adapter though that info wasn’t specified in the description. I don’t think I’ll be using Firebox again which is a shame as the gift ideas are always very cool at the holidays.