Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,537 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,537 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

Write Your review

Tell us how Firebox made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor items no where near the value of the cost ,crafty ploy of selling cheap stuff for a huge profit”

Helpful Report

Posted 6 years ago

“This isn't really applicable to Firebox as such, it's one of the third parties that they use via their website. I ordered one of the 'Brick Me In' gifts and it was a little disappointing. The lego character itself was okay, fairly close to the spec that I had asked for. However, the text isn't quite straight which is really annoying! It's only subtle but I know that the person I planned to give this to will definitely notice, so that kind of takes the shine off.”

Helpful Report

Posted 6 years ago

Hey Kerry. Sorry to hear about the Brick yourself quality. Can you please email us on Info@firebox.com and we will sort it out. Cheers Firebox team

Posted 6 years ago

“This is not a review of firebox as the products are usually great but I ordered a brick yourself ergo aliased Lego man as a Christmas gift .....it was s**t, looked nothing like the photo provided, wrong hair style wrong hair colour and I said in interests she enjoyed rugby but instead she is wearing a cardigan. Due twit being personalised there are no refunds so avoid this product its shit”

Helpful Report

Posted 7 years ago

Hey there, Really sorry about the product not arriving like you'd hoped. We're always free to negotiate extra/alternative parts, we'd never want your to go on unhappy. If you'd like to get in touch, we'd be more than happy to sort something out. All our contact details are here: https://www.firebox.com/admin/faqs Very sorry again, have a great day. Firebox Team

Posted 7 years ago

“Ordered something in February and it arrived 3 months later in May even though it said it would "take a few weeks"”

Helpful Report

Posted 7 years ago

“i ordered my mask 3 weeks ago, and was got an email saying it was delivered, but it's still not here. I liked this though: 1. Your online shopping skills are truly exceptional. 2. Firebox has strong feelings for you. 3. See 1 & 2. Im not sure what Toodle Pip means, but it sounds like a candy, and i like candy.”

Helpful Report

Posted 8 years ago

“I still haven't received my package...”

Helpful Report

Posted 8 years ago

“Brought some mushion pillows, extremely poor quality and finish. They now live in the dog bed:(”

Helpful Report

Posted 8 years ago

“I have ordered before with Firebox and had no problems! This time a few glitches but I'd blame that on the busy holiday season. I'd say if you're ordering around Christmas time, order well in advance!! The order first dispatched never reached my house and got sent back to the warehouse, and by the time the customer service team contacted me one of the two items ordered was out of stock (10 days after the order was placed). They did however resend the other item for free, which was nice. I love Firebox! ..Just a bit disappointing this time around.”

Helpful Report

Posted 8 years ago

“Secret Santas poor quality. Item s missing or broken. Presume items are returned items.”

Helpful Report

Posted 8 years ago

“Item I received was smaller than the website advised. A replacement was sent out quibble-free, but still wasn't up to size. I can only assume that they are falsely advertising the product, and misleading buyers. Very disappointed with the product, but the customer service was OK.”

Helpful Report

Posted 8 years ago

“Personalised message cut off and garbled on all the gifts we sent. Poor.”

Helpful Report

Posted 8 years ago

“Firebox themselves are great - products are good, site is great, and customer service is amazing. However, they use a courier company called swiftline who are lying, time-wasting charlatans. As long as this company remains the only delivery option, i will not be back to shop at Firebox.”

Helpful Report

Posted 8 years ago

“Sorry I thought for the money the bird box was very poorly made. £9.95 might have been a more realistic price.”

Helpful Report

Posted 8 years ago

“Product packaging was very damaged No batteries included”

Helpful Report

Posted 9 years ago

“I placed an order for a Rhino screen protector for an iphone 5c. i was emailed the conformation for the correct item but a protector for an iphone 6 was delivered.”

Helpful Report

Posted 9 years ago

“Took longer than expected to arrive, and when it did for such an expensive print the quality of the frame was poor as it was marked and chipped in one place. Use to be a big fan of firebox but after this experience won't be ordering again.”

Helpful Report

Posted 9 years ago

“Nothing wrong with what I'd bought, but it was delivered by the idiots that are Yodel and as usual they managed to screw up the delivery. I refuse to knowingly buy anything from a company that uses Yodel, just too many bad experiences, so that was my last order from Firebox until Yodel goes the same way as City Link or Firebox change to a better courier.”

Helpful Report

Posted 9 years ago

“Delivery was 2 weeks late despite paying extra for next day delivery! Firebox should not use Yodel for deliveries they are shockingly poor! The product itself was of mediocre quality at best and I would not have bought this in a store - it is just a couple of substandard headphones that attach using Velcro.”

Helpful Report

Posted 9 years ago

“Don't expect to receive your shipment on time they said December 21 st delivery and it is January 2nd 2015 and it has not arrived . I placed a order for my son's Christmas gift 1st week of November they guaranteed Dec 21st if I purchase that day so I did guess what I have one disappointed 8 year old no gift . I placed the order with Firebox knowing I would receive it as they said . So I was reeled in by there misleading Website Delivered by December 21st if you purchase today.”

Helpful Report

Posted 9 years ago

“Does not stick to my dashboard. I think it only works on a smooth surface and mine is textured, which is not uncommon.”

Helpful Report

Posted 9 years ago

Firebox is rated 4.4 based on 4,537 reviews