“Ordered a gift for a family member yesterday morning and it arrived today! Very impressed with the prompt dispatch and arrival. Quality item too. Many thanks!”
“Made out order and sent it off. Couldn’t believe it arrived the next day. Thank you so much for the prompt order.
I will definitely recommend you to my friends.”
“I’m actually wanting a refund after purchasing voucher for son supercar experience the reviews left me doubting if the experience was worth it. Lots of hidden costs you don’t find out about until you activate voucher. And could book anything for 12 weeks, making this birthday experience not so super. More transparency required. Still waiting to be contacted re refund.”
Thank you for taking the time to leave us this feedback Lynsey.
I want to reassure you that our vouchers have no hidden costs. On the day of your experience, you might be offered an optional one-off cost to reduce the excess fee in the rare event of an incident, but this is entirely up to you. The only other fees would be if you choose to upgrade your voucher, track, or vehicle beyond what is included. Rest assured, all our vouchers can be booked to enjoy the full experience with no extra fees. Additionally, any optional supplement fees are clearly outlined on our website before you complete your purchase.
With reference to a 12 week booking lead time, we advise approximate booking lead time requirements for each of our experiences, subject to the experience providers availability. As we are in peak season for driving I do not expect you will have to wait 12 weeks for your son to enjoy his experience.
I can see that you emailed Sunday evening, I have requested a member of our customer service team expedite a response.
Best wishes,
Find Me A Gift
“Amy, at Customer Support was first class. She dealt with our enquiry promptly and was able to direct our voucher exchange without fuss. Really impressed and pleased with the level of support received. Thank you Amy.”
Thank you for making us aware of this John.
I am so sorry the wrong item has been sent. We will contact you immediately in order to rectify this to your satisfaction.
Best Wishes
Find Me A Gift
“I'm really pleased with this. I was looking for something different as a gift and this is ideal as we are having a family get together and everyone will be able to leave a personal message on it for the birthday girl. It's a good size, feels solid and is well presented. It arrived quickly.”
“Lovely product arrived within the time frame. Only slight niggle is that the hedgehog house had metal wires which the hedgehog spikes can get stuck in. I have added an internal layer to prevent this, but would be good if it came with this.”
“My latest purchase is intended to be a birthday present. The birthday itself is not until early next month, but it is always good to know that my delivery arrived in plenty of time.”
“Amy responded really quickly. I asked three different questions and she was able to answer them all and got back to me every time with all the relevant information.”
