Thank you for your feedback, we're sorry to hear that your gift hasn't arrived.
I can see that we dispatched your goods shortly after ordering, so it's disappointing to learn that our courier has let us down on this occasion.
Our Customer Service team emailed you the options and next steps available to you yesterday afternoon, we anticipate your response.
Best wishes,
Find Me A Gift
“It's not yet been delivered! Email - will be delivered Sunday morning, then Sunday evening, then Monday, it's now Wednesday and it's not yet arrived. Evri??”
Thank you for bringing this to our attention Stuart.
I can see that we successfully dispatched your gifts shortly after placing your order, but after reviewing your tracking, it appears that your gifts have become lost in transit. Please accept our sincere apologies for this disappointment.
We will forward you the original tracking now, and discuss a solution with you privately.
Best wishes,
Find Me A Gift
Thank you for your feedback Claire.
Please accept our sincere apologies that we were sadly unable to fulfil two of your chosen gifts.
My colleague Yasmin promptly issued your refund on 16th December, this can take up to 5 working days to clear dependant on your bank.
Best wishes,
Find Me A Gift
“No email confirmation of my order, even though money has left my account.
Funnily enough, didn’t receive the gift either.
Ironically, the only correspondence was the request for this review.
I’ve taken a photo of what was received - NOTHING!
Poor is an understatement!”
Thank you for your feedback.
We're so sorry to leave you feeling empty handed this Christmas. I can see your order was placed on the evening of 13th December with a 2–5 working day delivery option. Your goods should arrive by Friday, 20th December, as expected.
We’ll also investigate why you didn’t receive your order confirmation, especially as your email address appears to be correct.
Thank you for bringing this to our attention, we hope you love your gift.
Best wishes,
Michael
“The wrong item was sent to me which was disappointing BUT they did a great job of sorting the problem and refunding me immediately when the item i had ordered was out of stock”
“Package delivered timely and in mostly good condition. Only “critisism” if any would be that the packaging was slightly damaged upon delivery. 9/10 overall.”
Thank you for the feedback Cassie,
We're so pleased to learn that you are happy with your gifts, and that they arrived within a timely manner.
We will take your feedback regarding the packaging on board and relay this to our shipping teams.
Best wishes,
Find Me A Gift
