“I ordered 2 items before the 3.45 cut off for next day delivery and paid the extra for next day delivery to get a email that it has been dispatched the day it should have been delivered????”
“The product its self was fantastic. Exactly what I had hoped for.
However I paided £6.99 for next day delivery and it didn’t turn up the next day. Very disappointing and for that reason only I give 1 star.”
Thank you for taking the time to leave us this feedback Jane.
We're so sorry to hear that the frame arrived damaged. We have been selling this item for a few years and have not had similar feedback so we're hoping this is an isolated incident. Regardless, we will be sure to check the rest of the stocked frames for damage and we will review how these are being packaged for delivery.
Best wishes,
Find Me A Gift
“paid for next day did not arrive might not be fine me a gift fault might be courier but bad service when i needed it quickly thats why i paid for next day”
Thank you for taking the time to leave us this feedback Emma.
Having reviewed your order, I can see it was placed at 7:30pm on Tuesday 14th and is scheduled to arrive today. We state on the website that cut off for next-day delivery is 3:45pm I'm sorry if this wasn't made clear.
As a token of goodwill, I have refunded the delivery charge. I trust the item is still required, but should you wish to return it, please contact our customer service team.
“Wanted a gift for our daughter and son in law who have been dealing with some health issues this year, Find A Gift website is easy to navigate with lots of choice and at decent prices, we're hoping they'll love the 2 night couples escape.”
“The service was superb. My purchase is for a gift so haven’t opened it but its packaging is much better than I expected. I will definitely be looking at more things from Find Me A Gift.”
“Ordered the item received confirmation and the following day item delivered. What more is there to say except excellent service. The present is as described and just what I wanted. Definitely recommend this company.”
“Jewellery necklace with inscription. Had to return twice because of failure to follow order instructions thus missing the date for which the necklace was intended to mark. Casual apology and no offer of recompense. Not recommended.”
Thank you for taking the time to leave us this feedback Neil.
Having investigated the issue, I can see we had correctly sent your order to our supplier on both occasions (including a picture the second time). Sadly, this was still issued incorrectly. This is an isolated issue and not our typical customer experience so please accept our sincere apologies for this repeated error.
I have issued you with a £10 refund back to your original payment method as a goodwill gesture, and I can see that the order has now been received correctly. If you would rather return the goods for a full refund please get in touch via email.
Best wishes,
Michael
Find Me A Gift
