“Had ordered 3 items, only 1 delivered. All 3 have shown as shipped so I raised an enquiry. No response and that was a week ago only the automated reply. (Your site says enquiry response is within 48 hours.”
Thank you for providing us with your feedback Jeff.
We are sorry to hear that you have not had a response to your enquiry, and that you are missing part of your order.
Please kindly send an image of what has been received to photos@findmeagift.co.uk so that we may investigate.
Best wishes,
Find Me A Gift
Thank you for your feedback Alan.
We're so sorry to hear that this hasn't been received. Our records indicate that this was delivered via Evri on 17th December at 15:42, we will message you privately with proof of delivery.
Best wishes,
Find Me A Gift
“The item I received was faulty. There was no clasp or padlock on the tin! I wrote immediately in order to obtain a replacement before Christmas, but as yet have had no written response or received a replacement! Very dissatisfied and disappointed ☹️”
Thank you for providing us with your feedback Doreen.
I can see that you emailed us on 19th December, and that we responded on the next working day being Monday 23rd December offering you a free replacement gift.
Our most recent correspondance indicates that you were pleased with the offer, but if you still require further assistance please let us know.
Best wishes,
Find Me A Gift
“I am so disappointed that I paid for next day delivery costing an additional £6 plus. I ordered late evening Wednesday which I understood I would not get the items until Friday 20th Dec ….its now Sunday 22nd Dec and my purchase still has not arrived ….I've contacted yourselves Friday the reply was it take two days for a response back. I know it’s a busy time but please don’t be offended when I say next day should not be offered and definitely not charged for. I’m not sure if this is just a blip from yourselves or Evri - As mentioned I’ve contacted yourselves Friday but I have had no response as yet (Sunday now) maybe you should mention if your customer service do not work over a weekend that the response will more than 48hrs.
Obviously that’s why I can only rate one star I would have preferred if I could not have rated zero due not to receiving my actually items. I cannot comment on the quality of your products, only on the actually none delivery and then to receive a feedback to ask how I’m enjoying my shopping experience with yourselves !! Surely again you should be making sure your customers have actually received their goods. Just a suggestion!!. Please this is not negative feedback but hopefully something you can take on board. I am hoping my issue will be resolved before Christmas and I can review your company on the actual professionalism and quality of my purchase.”
Thank you for your feedback Rose.
We do state that we respond to all customer service enquiries within 48 working hours, we apologise if this was not made clear.
Having reviewed your tracking it appears that we dispatched your gift on Thursday 19th December at 10am so that this would be delivered on the Friday. This was originally intended for delivery on Friday afternoon but it looks like Evri rescheduled this for the following working day.
We can see that the gifts have since been delivered, so we have issued you with a refund of £3 to cover the next-day upgrade fee.
Best wishes,
Find Me A Gift
Thank you for your feedback Sarah.
We are very sorry that you feel this way. Our James Bond Triple Drive is an extremely popular product that we have sold for many years, and we have not received similar feedback to this effect.
Please kindly forward further information on how you feel the product does not meet it's description to customersupport@findmeagift.co.uk so that we may review.
Best wishes,
Find Me A Gift
Thank you for your feedback Renzo.
We have arranged for this e-voucher to be re-sent to you. Please be sure to check your junk and spam folders.
Best wishes,
Find Me A Gift
“Dreadful customer service. I have placed an order of a few items for our family Christmas stockings and have not received yet. The website says delivery in 3 to 5 days. I have written to query my order through the website contact form. Received a short reply provided with a tracking number. Aforementioned number does not work/correspond to the order placed. Today is Saturday 20th December 2024 and not even a check back that the items had been delivred. Never will buy from this site again. Certainly, I will not recommend to anyone.”
Thank you for your feedback Sally,
I can see that your order was placed on 17th December with Standard Delivery (2-5 working days). Your tracking was updated by our courier yesterday claiming that it will be delivered within the next couple of days, within your expected delivery time.
Best wishes,
Find Me A Gift
Thank you for your feedback.
We're sorry to learn that you are still waiting on your gift to arrive. I can see that we shipped this on 13th December and this has been working through Evri's delivery network.
The good news is I can see that Evri updated your tracking today saying that your parcel is at your local depot, so we expect your goods will still be delivered within the 2-5 day expected delivery time.
Best wishes,
Michael
Thank you for your feedback.
We're very sorry to have let you down with two of your items from your order. We do regularly monitor our stock levels however this product has been particularly popular this year and it sold out faster than expected.
As a gesture of goodwill, I have arranged for your full postage fee to be returned to you, of course in addition to the cost of the out of stock products.
Best wishes,
Find Me A Gift
Thank you for your feedback Elizabeth.
With Find Me A Gift we ship from multiple locations, so it's expected that some parts of your order may be shipped separately.
I can see that your e-voucher has been delivered, and the remainder of your order was marked as delivered by DPD on 12th December. I will message you privately with your tracking details.
Best wishes,
Find Me A Gift
Thank you for your feedback.
We are sorry to hear that your package was damaged in transit. I can see that this was reviewed with our customer service team, and as you had advised that all of the goods arrived on time and in good condition despite the damage to the packaging we did not feel a refund was appropriate.
Our team did however relay your feedback and images on to our courier to improve their services going forward.
Best wishes,
Find Me A Gift
Thank you for providing us this feedback Barbara.
After some investigation, it would appear that this comes down to simple human error. Please accept our sincere apologies for this.
We have arranged for the correct item to be sent out to you this afternoon. You are welcome to keep hold of the Spitfire Book or find somebody who may enjoy this as a gift this Christmas.
Best wishes,
Find Me A Gift
Good afternoon Anne,
Thank you for raising your concerns.
I have checked your tracking, and we dispatched this on 11th December and it now appears lost in transit.
We will reach out to you privately to offer a solution. Please accept our sincere apologies.
Best wishes,
Find Me A Gift
Thank you for your feedback, we're sorry to hear that your gift hasn't arrived.
I can see that we dispatched your goods shortly after ordering, so it's disappointing to learn that our courier has let us down on this occasion.
Our Customer Service team emailed you the options and next steps available to you yesterday afternoon, we anticipate your response.
Best wishes,
Find Me A Gift
“It's not yet been delivered! Email - will be delivered Sunday morning, then Sunday evening, then Monday, it's now Wednesday and it's not yet arrived. Evri??”
Thank you for bringing this to our attention Stuart.
I can see that we successfully dispatched your gifts shortly after placing your order, but after reviewing your tracking, it appears that your gifts have become lost in transit. Please accept our sincere apologies for this disappointment.
We will forward you the original tracking now, and discuss a solution with you privately.
Best wishes,
Find Me A Gift
“No email confirmation of my order, even though money has left my account.
Funnily enough, didn’t receive the gift either.
Ironically, the only correspondence was the request for this review.
I’ve taken a photo of what was received - NOTHING!
Poor is an understatement!”
Thank you for your feedback.
We're so sorry to leave you feeling empty handed this Christmas. I can see your order was placed on the evening of 13th December with a 2–5 working day delivery option. Your goods should arrive by Friday, 20th December, as expected.
We’ll also investigate why you didn’t receive your order confirmation, especially as your email address appears to be correct.
Thank you for bringing this to our attention, we hope you love your gift.
Best wishes,
Michael
Good afternoon Sharon,
We're so sorry to hear this, thank you for bringing it to our attention and please accept our sincere apologies for this error.
We will reach out to you privately to help you resolve your concerns.
Best wishes,
Find Me A Gift
