“Ordered a photo light up box .Needed gift a a special birthday gift. Quality was poor and the button to light it up didn't even work. Disappointed with it. I've emailed so I'm hoping to hear back asap and be refunded.”
“I have no idea how good the products are as they haven't been delivered. You use EVRI as your courier - currently rated as the worst delivery provider in UK. They lose 22,000 parcels every day. My parcel was out for delivery on Wednesday, then returned to the depot. No news since then. Obviously, I am not impressed and very unhappy.”
“Ordered on Sunday from this company because It was meant to be dispatch the next day
After an email and two phone call and I was assured that someone will call me back, which it never happened eventually after 3 days it was dispatch I even offered to pay extra for next day delivery but nothing
It’s the end of the week and I am still waiting
I am very disappointed with the service”
“I ordered an 80th birthday present for my father. It arrived unframed and I'd paid for a framed picture. The picture itself was ripped and damaged and the frame that arrived was completely broken beyond repair. So overall not good.”
“I placed my order over a week ago with a delivery time of 2 to 5 days. The order is still shown as being processed one week later and Find Me a Gift have failed to respond to my two chasing e-mails. So clearly i cannot recommend this service!”
Thank you for raising your concerns Peter.
We're so sorry to hear that your gift has not been delivered yet. I can see that our Customer Service Team responded to your enquiry on 17th January saying that the gift was coming from one of our suppliers, I'll request someone reach out to resolve your concern.
Best wishes,
Find Me A Gift
“I’d give no stars. I know Christmas is busy but made an order 7th dec. when it arrived half items were not delivered. When I let them know main item was now out of stock so offered a refund. When they sent out another parcel with other undelivered same again. Refund for first did not appear till 15th jan for one item and still chasing another. Very bad will not use again next Christmas”
Thank you for your feedback.
We're so sorry to have let you down with a couple of your items being out of stock this year, but we are pleased that your refunds have now both been issued.
If you would consider using Find Me A Gift in the future, please reach out to us at photos@findmeagift.com and we will arrange a discount code as a goodwill gesture.
Best wishes,
Michael
Thank you for your feedback Solange.
I can see that you have been in touch with Michael on our Customer Service team who promptly arranged for a replacement gift to be sent to you.
If you still require assistance, please let us know.
Best wishes,
Find Me A Gift
“Ordered two secret Santa items for circa £10 each. The box was delivered but was completely empty!! Your customer service team weren’t will yo help resolve!
Disappointing!!”
Thank you for providing us with your feedback Darryl,
We're so sorry to hear that your goods were not received.
Judging by the "Delivered" image, it appears the package may have been open when it was delivered. As this was a Secret Santa gift, we presume this is no longer required, so we have provided you with a full refund.
Please accept our sincere apologies for the inconvenience.
Best wishes,
Find Me A Gift
Thank you for your feedback.
Please accept our sincere apologies for any disappointment with your purchase.
Having reviewed your tracking, I can see that the order was shipped within 90 minutes of your purchase, however our courier sadly let us down on this occasion. Due to this, our customer service team agreed to refund you the difference between Standard and Next Day delivery, which was £1.
Best wishes,
Find Me A Gift
“Have beenbtold by the courier that not enough postage was paid and I need to pay more to receive the item I ordered...
I do not buy from companies to be told I mustbpay the excess postage.
Not a good outcome”
Thank you for providing us your feedback Mrs Bainbridge,
I do apologise for the confusion however the delivery note you have received stating insufficient postage was paid must be for another business' delivery.
Royal Mail will be attempting delivery of your order for the first time today, and the postage has been paid in full. You can review this on your tracking below:
https://www.royalmail.com/track-your-item#/tracking-results/FL600270485GB
Best wishes,
Find Me A Gift
