“I’d give no stars. I know Christmas is busy but made an order 7th dec. when it arrived half items were not delivered. When I let them know main item was now out of stock so offered a refund. When they sent out another parcel with other undelivered same again. Refund for first did not appear till 15th jan for one item and still chasing another. Very bad will not use again next Christmas”
Thank you for your feedback.
We're so sorry to have let you down with a couple of your items being out of stock this year, but we are pleased that your refunds have now both been issued.
If you would consider using Find Me A Gift in the future, please reach out to us at photos@findmeagift.com and we will arrange a discount code as a goodwill gesture.
Best wishes,
Michael
Thank you for your feedback Solange.
I can see that you have been in touch with Michael on our Customer Service team who promptly arranged for a replacement gift to be sent to you.
If you still require assistance, please let us know.
Best wishes,
Find Me A Gift
“Ordered two secret Santa items for circa £10 each. The box was delivered but was completely empty!! Your customer service team weren’t will yo help resolve!
Disappointing!!”
Thank you for providing us with your feedback Darryl,
We're so sorry to hear that your goods were not received.
Judging by the "Delivered" image, it appears the package may have been open when it was delivered. As this was a Secret Santa gift, we presume this is no longer required, so we have provided you with a full refund.
Please accept our sincere apologies for the inconvenience.
Best wishes,
Find Me A Gift
Thank you for your feedback.
Please accept our sincere apologies for any disappointment with your purchase.
Having reviewed your tracking, I can see that the order was shipped within 90 minutes of your purchase, however our courier sadly let us down on this occasion. Due to this, our customer service team agreed to refund you the difference between Standard and Next Day delivery, which was £1.
Best wishes,
Find Me A Gift
“Have beenbtold by the courier that not enough postage was paid and I need to pay more to receive the item I ordered...
I do not buy from companies to be told I mustbpay the excess postage.
Not a good outcome”
Thank you for providing us your feedback Mrs Bainbridge,
I do apologise for the confusion however the delivery note you have received stating insufficient postage was paid must be for another business' delivery.
Royal Mail will be attempting delivery of your order for the first time today, and the postage has been paid in full. You can review this on your tracking below:
https://www.royalmail.com/track-your-item#/tracking-results/FL600270485GB
Best wishes,
Find Me A Gift
“If it were possible to give a negative star rating I would.
This service is terrible! Appalling attention to detail and catastrophic customer service.
I was originally very disappointed that the two items I ordered to be delivered to the same address and recipient, therefore anyone with even an ounce of common sense would realise it was a gift meant for the same person and therefore to be delivered together as one gift not as two separate gifts on different delivery dates.
One item in my order that showed availability was in fact out of stock and rather than propose an alternative delivery date or even a similar item, it was simply cancelled. This demonstrates a complete lack of customer service and lack of basic stock management and website upkeep.
When the personalised gift that was still in stock did arrive, a “You live here” jigsaw, it was of a location the other end of the country and even then the postcode was incorrect and in fact a paint colour code. What should have been sent was an Oxfordshire postcode not somewhere in Oldham which has an M35 postcode not OX**. And certainly not OC** which instead will offer a shade of white paint!
There’s no means of contacting via phone and the response from the company is to not follow up on email queries and complaints as it slows the process down?!?!?!
Again proving poor management and a complete lack of basic customer service care.
Not only is this disappointing for the recipient but also embarrassing for myself as the gift giver. Although, frankly “Find Me A Gift” or rather “Fail to Find Me A Gift”. Should be embarrassed by their complete incompetence.
Do not use this cowboy gifting service or lack there of.”
Thank you for taking the time to provide us this feedback Angharad,
With reference to orders arriving separately, we do make it clear on our site that we work with a broad range of personalisation specialists throughout the UK who customise gifts for us, meaning that gifts may sometimes arrive separately.
Please accept our sincere apologies for any disappointment caused. Having reviewed your order, it appears you had provided the incorrect postcode under the Personalisation section when placing your order. You may confirm this by revisiting your original order confirmation email.
I can see that you contacted us on 30th December which was promptly responded to by our team the following day. Fortunately you are covered by our 30 days returns policy, and you are welcome to return your gift for an amended replacement or a full refund if you prefer.
As you have not provided us a contact number, I will request Customer Service reach out via email to discuss how you wish to proceed.
Best wishes,
Find Me A Gift
We're so sorry to have disappointed you with your purchase being out of stock.
I can see that a refund was issued on 23/12/2024 as promised, this typically takes 3-5 business days to reach your account.
Best wishes,
Find Me A Gift
Thank you for your feedback Katy.
We're so sorry to see that your gift arrived damaged. We do package our gifts in bubble wrap and suitable packaging, so it's disappointing to learn that our Courier hadn't treated this one appropriately.
As you have provided a picture of the damage, we have issued you with £10 compensation, the difference between a framed and unframed print.
Best wishes,
Find Me A Gift
“Poor customer service.
I placed an order in plenty of time for Christmas, still awaiting. Sent an email and was told they would contact supplier. Still no email explaining what has happened to my order. I should not have to keep emailing/chasing my order. We will never be using this website again. Disgusting customer service!”
Thank you for your feedback.
We're so sorry to hear of your disappointment in using Find Me A Gift.
Unfortunately you haven't provided us with any information so that we can investigate, please reach out to Customer Support and we will be happy to advise further.
Best wishes,
Find Me A Gift
“Placed my order on 15th Dec, delivery stated 3/5 working days, plenty of time to arrive by Christmas. NOT !! I sent an email enquiry regarding the tracking of my order, and was sent a link to royal mail tracking, Royal Mail STILL HAVE NOT RECEIVED my items!!”
Thank you for your feedback Moira.
We sucessfully dispatched your order on 16th December, the day after your order. However after reviewing your tracking, it appears that your order has been lost in transit with Royal Mail.
I can see that you have been in touch with Customer Service who have refunded your order in full. We are sorry that our courier let us down on this occasion.
Best wishes,
Find Me A Gift
Thank you for providing your feedback Catherine.
We're very sorry to hear of any disappointment, and if the incorrect gift was received. I can see that you have been in touch with Customer Services who have responded to you today requesting an image, upon receipt of this we will be able to advise of next steps.
Best wishes,
Find Me A Gift
“Had ordered 3 items, only 1 delivered. All 3 have shown as shipped so I raised an enquiry. No response and that was a week ago only the automated reply. (Your site says enquiry response is within 48 hours.”
Thank you for providing us with your feedback Jeff.
We are sorry to hear that you have not had a response to your enquiry, and that you are missing part of your order.
Please kindly send an image of what has been received to photos@findmeagift.co.uk so that we may investigate.
Best wishes,
Find Me A Gift
Thank you for your feedback Alan.
We're so sorry to hear that this hasn't been received. Our records indicate that this was delivered via Evri on 17th December at 15:42, we will message you privately with proof of delivery.
Best wishes,
Find Me A Gift
“The item I received was faulty. There was no clasp or padlock on the tin! I wrote immediately in order to obtain a replacement before Christmas, but as yet have had no written response or received a replacement! Very dissatisfied and disappointed ☹️”
Thank you for providing us with your feedback Doreen.
I can see that you emailed us on 19th December, and that we responded on the next working day being Monday 23rd December offering you a free replacement gift.
Our most recent correspondance indicates that you were pleased with the offer, but if you still require further assistance please let us know.
Best wishes,
Find Me A Gift
“I am so disappointed that I paid for next day delivery costing an additional £6 plus. I ordered late evening Wednesday which I understood I would not get the items until Friday 20th Dec ….its now Sunday 22nd Dec and my purchase still has not arrived ….I've contacted yourselves Friday the reply was it take two days for a response back. I know it’s a busy time but please don’t be offended when I say next day should not be offered and definitely not charged for. I’m not sure if this is just a blip from yourselves or Evri - As mentioned I’ve contacted yourselves Friday but I have had no response as yet (Sunday now) maybe you should mention if your customer service do not work over a weekend that the response will more than 48hrs.
Obviously that’s why I can only rate one star I would have preferred if I could not have rated zero due not to receiving my actually items. I cannot comment on the quality of your products, only on the actually none delivery and then to receive a feedback to ask how I’m enjoying my shopping experience with yourselves !! Surely again you should be making sure your customers have actually received their goods. Just a suggestion!!. Please this is not negative feedback but hopefully something you can take on board. I am hoping my issue will be resolved before Christmas and I can review your company on the actual professionalism and quality of my purchase.”
Thank you for your feedback Rose.
We do state that we respond to all customer service enquiries within 48 working hours, we apologise if this was not made clear.
Having reviewed your tracking it appears that we dispatched your gift on Thursday 19th December at 10am so that this would be delivered on the Friday. This was originally intended for delivery on Friday afternoon but it looks like Evri rescheduled this for the following working day.
We can see that the gifts have since been delivered, so we have issued you with a refund of £3 to cover the next-day upgrade fee.
Best wishes,
Find Me A Gift
Thank you for your feedback Sarah.
We are very sorry that you feel this way. Our James Bond Triple Drive is an extremely popular product that we have sold for many years, and we have not received similar feedback to this effect.
Please kindly forward further information on how you feel the product does not meet it's description to customersupport@findmeagift.co.uk so that we may review.
Best wishes,
Find Me A Gift
Thank you for your feedback Renzo.
We have arranged for this e-voucher to be re-sent to you. Please be sure to check your junk and spam folders.
Best wishes,
Find Me A Gift
