We’re really sorry that your order hasn’t arrived and understand how frustrating this is, especially with Christmas gifts involved. This isn’t the service we aim to provide. Please contact our customer support team with your order details so we can urgently look into this for you.
Yasmin
The Find Me A Gift Team
We’re sorry to hear that you’re not impressed. We’d like to understand what went wrong and see how we can improve your experience—please contact our customer support team with any details.
Yasmin
The Find Me A Gift Team
“I will not order from find me a gift again, I paid for next day delivery which should have arrived on Friday and never came till Sunday. When I phoned customer service the person I spoke to was not friendly I asked for my postage to be refunded but would only refund postage difference. Will not bother again.”
We’re very sorry that your order didn’t arrive on time and that your experience with our customer service was not satisfactory. We understand your frustration, especially when next working day delivery was expected. Your feedback is important, and we will share it with our team to improve both our delivery process and customer support.
Yasmin
The Find Me A Gift Team
We’re very sorry that your order was incomplete and understand how disappointing this must have been, especially at Christmas. This is not the standard we aim to provide. Please contact our customer support team with your order details so we can investigate and resolve this for you.
Yasmin
The Find Me A Gift Team
“Do not order from this website, my order has still not arrived after over two weeks! Nobody was helpful when trying to track my order either.
Shocking service”
We’re very sorry that your order hasn’t arrived and for the difficulty you experienced when trying to track it. This is not the level of service we aim to provide. Please contact our customer support team with your order details so we can urgently investigate and resolve this for you.
Yasmin
The Find Me A Gift Team
“This was a intended as a present, which was completely destroyed by the sticky label that had been stuck on the face of the gift box, rendering unusable!”
We’re very sorry that your gift arrived damaged by the label and understand how frustrating this must have been, especially as it was intended as a present. Please contact our customer support team with your order details so we can investigate and find a suitable resolution.
Yasmin
The Find Me A Gift Team
“I haven't received my order that states was dispatched on 3rd December and no contact regarding delays etc. Not a good experiance and wont use the service again”
We’re very sorry that your order hasn’t arrived and for the lack of communication regarding the delay. We understand how frustrating this must be and appreciate your feedback. Please contact our customer support team with your order details so we can urgently investigate and resolve this for you.
Yasmin
The Find Me A Gift Team
“They use Evri as the delivery company
The item was purchased as a Secret Sants gift.
It arrived with the box severely crushed, as Evri stuffed it through the letter box
They offered for me to return the goods for a refund, they did not confiirm they would refund the postage.
Dissapointed and i will not buy from these again.”
We’re very sorry that your order arrived damaged and understand how disappointing this must have been, especially as it was a Secret Santa gift. We also apologise for the lack of clarity regarding postage refunds. Your feedback is important, and we will share it with our team to improve both delivery and communication in the future.
Yasmin
The Find Me A Gift Team
“Only one item of two has ever arrived
I've no way of knowing if I'll ever receive the 2nd item or if not, whether I'll receive a refund 🤷‍♂️”
We’re very sorry that only part of your order has arrived and understand how frustrating this must be. Please contact our customer support team with your order details so we can investigate the missing item and ensure a resolution, including a refund if necessary.
Yasmin
The Find Me A Gift Team
“No issue with findmeagift, but their delivery company Evri lets them down. Item ordered on 4Dec for xmas still not arrived on the 21st so have cancelled. Shame.”
We’re sorry to hear about the delay with your delivery and understand how disappointing this must have been, especially with Christmas approaching. While we strive to provide a smooth experience, we appreciate your feedback and will share it with our delivery partners to help prevent similar issues in the future.
Yasmin
The Find Me A Gift Team
We’re very sorry your gift arrived damaged. Please contact us so we can make it right with a replacement or refund. Thank you for letting us know.
Yasmin
The Find Me A Gift Team
We’re very sorry your item arrived damaged. Unfortunately, it’s no longer in stock for a replacement. Please contact us so we can discuss a refund or another solution.
Yasmin
The Find Me A Gift Team
“Ordered several items for Christmas. Upon checking status of order a week later discovered they had cancelled half of it for Jo reason. Refund eventually came.”
We’re very sorry for the confusion and frustration caused by the cancelled items. We appreciate your patience while the refund was processed and are reviewing this to prevent it from happening in the future. Thank you for your feedback.
Yasmin
The Find Me A Gift Team
“What an awful company. Placed an order for 3 items, and paid for next day delivery. After a week, nothing. I emailed and was told they had resent the order and had refunded the difference of the next day delivery. 2 weeks later, and only one item has arrived.
I know it’s December, but wtf!”
We’re very sorry for the delays and frustration you’ve experienced. This is not the service we aim to provide. Please contact us so we can resolve the missing items and ensure you’re fully supported.
Yasmin
The Find Me A Gift Team
We’re sorry your order hasn’t arrived. Please contact us so we can track it and resolve this for you as quickly as possible.
Yasmin
The Find Me A Gift Team
“First Gift was cancelled by the company. No warning & no refund has been given yet!
2nd gift that had a real powerful meaning for our family has gone missing with no updates from the company. I’ve had to ring every time with still NO UPDATE
Never Again will I shop here”
We’re very sorry for the frustration and inconvenience you’ve experienced. This is not the experience we aim to provide. Please contact us so we can urgently investigate the missing item and ensure any refunds are processed as quickly as possible.
Yasmin
The Find Me A Gift Team
“I never received a confirmation email of the order but payment was taken. Customers services is non-existent to contact and when I enter my email online to trace order, it isn’t recognised. But I keep receiving emails to review my experience shopping with Find Me A Gift. If you want to give money away to a company for nothing in return, then do use them.”
Please accept our sincere apologies for the lack of order confirmation and the difficulty you’ve had trying to contact us. In some cases, confirmation emails can be caught in spam or junk folders, or an order may have been placed using a different email address at checkout, which could explain why it isn’t being recognised by the order-tracking system but we appreciate that this doesn’t help when you’re trying to get answers.
Please contact our customer service team directly via our website contact form or email Photos@findmeagift.com and a member of the team will investigate straight away.
Yasmin
The Find Me A Gift Team
“Delivery takes way to long customer service no help told me to wait and return them wouldn't cancel even though they said it hadn't been dispatched, they looked un -apertising once they arrived returned for refund.”
We’re really sorry to hear that your order was delivered to the wrong address and arrived too late for when you needed it. We completely understand how disappointing this must have been, especially when timing is so important.
We apologise for the inconvenience caused. We’d appreciate the chance to look into what went wrong with the delivery and see how we can make this right for you. If you’re willing, please contact our customer service team with your order details so we can investigate further.
Yasmin
The Find Me A Gift Team
