“They use Evri as the delivery company
The item was purchased as a Secret Sants gift.
It arrived with the box severely crushed, as Evri stuffed it through the letter box
They offered for me to return the goods for a refund, they did not confiirm they would refund the postage.
Dissapointed and i will not buy from these again.”
Weâre very sorry that your order arrived damaged and understand how disappointing this must have been, especially as it was a Secret Santa gift. We also apologise for the lack of clarity regarding postage refunds. Your feedback is important, and we will share it with our team to improve both delivery and communication in the future.
Yasmin
The Find Me A Gift Team
“Only one item of two has ever arrived
I've no way of knowing if I'll ever receive the 2nd item or if not, whether I'll receive a refund đ¤ˇââ︔
Weâre very sorry that only part of your order has arrived and understand how frustrating this must be. Please contact our customer support team with your order details so we can investigate the missing item and ensure a resolution, including a refund if necessary.
Yasmin
The Find Me A Gift Team
“No issue with findmeagift, but their delivery company Evri lets them down. Item ordered on 4Dec for xmas still not arrived on the 21st so have cancelled. Shame.”
Weâre sorry to hear about the delay with your delivery and understand how disappointing this must have been, especially with Christmas approaching. While we strive to provide a smooth experience, we appreciate your feedback and will share it with our delivery partners to help prevent similar issues in the future.
Yasmin
The Find Me A Gift Team
“I must admit that I came across "find me a gift" by accident and I am really glad it did. The selection was so good, I even got some early birthday presents as well. I was kept upto date on postage and just had one small issue which was sorted straight away. Will definitely use the site again.”
Weâre very sorry your gift arrived damaged. Please contact us so we can make it right with a replacement or refund. Thank you for letting us know.
Yasmin
The Find Me A Gift Team
Weâre very sorry your item arrived damaged. Unfortunately, itâs no longer in stock for a replacement. Please contact us so we can discuss a refund or another solution.
Yasmin
The Find Me A Gift Team
Weâre thrilled to hear the flying lesson was a hit for the birthday! Thank you for the feedback sending a delivery notice is a great idea, and weâll look into making that easier for future orders.
Yasmin
The Find Me A Gift Team
“Ordered several items for Christmas. Upon checking status of order a week later discovered they had cancelled half of it for Jo reason. Refund eventually came.”
Weâre very sorry for the confusion and frustration caused by the cancelled items. We appreciate your patience while the refund was processed and are reviewing this to prevent it from happening in the future. Thank you for your feedback.
Yasmin
The Find Me A Gift Team
“What an awful company. Placed an order for 3 items, and paid for next day delivery. After a week, nothing. I emailed and was told they had resent the order and had refunded the difference of the next day delivery. 2 weeks later, and only one item has arrived.
I know itâs December, but wtf!”
Weâre very sorry for the delays and frustration youâve experienced. This is not the service we aim to provide. Please contact us so we can resolve the missing items and ensure youâre fully supported.
Yasmin
The Find Me A Gift Team
Weâre sorry your order hasnât arrived. Please contact us so we can track it and resolve this for you as quickly as possible.
Yasmin
The Find Me A Gift Team
