“Bought an experience as a Secret Santa gift, but the e-voucher got misplaced/lost. Contacted findmeagift.com to check if they could resend the voucher, and this was received the following day. Great service!”
“I ordered a gift on a Sunday lunchtime. I thought it was for a 50th, but immediately showing hubby the order he said it was for a 60th. I quickly searched for a phone number - nothing - so all I could do was email. All I wanted was the date changing. These are the responses I got - bearing in mind I emailed about 15 minutes after placing the order.
1st response received 1 day later: Having looked into this for you, I can see that your order includes a personalised item. It would have displayed prior to purchase and on your order confirmation that this was due to be personalised and posted by the 10th August. I can see that you have selected standard delivery, therefore the item will be with you within the following 5 working days.
I am sorry if this was missed and any upset caused.
So this did not address the email I sent! Then when I complained I got:
Having looked into this for you, I can see that the order has already been sent off to our suppliers and as such no amendments can be made.
There is a small window of opportunity to change any of the details after purchase and I cannot see that this was selected. We deal with emails in chronological order and as such did not reach your request in time.
I regret that we cannot amend this now.
There was no 'small window' of opportunity to amend. Will I buy from them again - NO! It will be Etsy every time as I ordered a card at the same time which again a 50, but the supplier was happy to change. In these times of growing hardship those companies that give the best service at the right price will survive and I sincerely hope others will take note of my experience with this poor company.”
“My original order went missing but Dani sorted the whole thing out for me and despatched a replacement in time for my friend”s 70th birthday.
I am delighted with the service I received - thank you”
“Thanks to Dani, my nephews Christmas present wasn't ruined as he lost his voucher for the young driving experience. Dani resent us an ecopy of the voucher so we could book the experience.”
“Ordered a gift for a birthday present.It arrived within 2days but when i opened it it was smashed to pieces.I done the online form but had no access to a printer to print return label.I emailed and got a very speedy response from Dani who said it wasnt a problem i could get a replacement or refund.The replacement arrived in perfect condition 2days later.First class customer service from start to finish.”
“Ordered a bracelet from the children for Mother’s Day. I paid extra for next day delivery and it never arrived. When I complained I received an email saying it had been posted standard shipping!! What’s the point of paying extra when they either don’t read the orders or don’t care?”
“Would not recommend using this Company.
Sent an experience voucher back from Christmas as an unwanted present and followed up many times, never got a refund and they stopped responding to emails.... AVOID!”
“As easy as life seem to be, when you have to make a choice and you do not make it, that itself is another choice, you have to do this, it has its consequences and that is actually the fact that you actually know whoever they are unto apart from you and WWW ACUTEBOLT COM and you considering that done because not doing it also has consequences.”
“If I could give them a zero I would! I have emailed twice about Christmas gifts I haven't received and got an automated message back. Also people can't contact them by phone as its automated again and then hang up. Still waiting for a response and order! 😡”
“Have just received my order of star wars glass for a friend for his birthday so happy with it speedy delivery too well happy with your service thank you will definitely be ordering from you again”
“I ordered a frame for a new baby and it turned out terrible. I asked them to leave the last line bland and they wrote that on the frame. Would not recommend using this site. No quality check”
“Purchased the Bear Family poster. Confusing ordering process as you can choose up to 8 bears but once you have selected the required amount there isn’t an option to choose ‘no bear’. This lead to a few emails to clarify our order.
Upon arrival, although the quality is ok the poster included 2 pet bowls (we do not have pets). Emailed to clarify and told that this was the design. It makes the poster look very odd so we won’t be hanging it up any time soon.”
“So far 3 of the items are out of stock when I ordered 2 weeks ago, 2 of them will be backnin stock with the company 23rd December. Numerous emails - which I suppose is good but how difficult is it to cancel the out of stock item, refund and continue with the rest x 2 and then to have another email about it.
Frustrating”
“Recently bought a silver plated jewellery box with engraved message on the top. Engraving very poor quality and jewellery box smaller than I thought it was. Received in post when expected, but pitty about engraving.”
“I received my purchase of naming a star but they misprinted it. It has been over two weeks and three messages and I’ve heard absolutely nothing back about rectifying the situation. The name doesn’t even make sense they should’ve seen that. I won’t be purchasing again they take the mick”
“Gift Port/Newspaper .. relevant Birthday for my 60 year old son.
Received in good time, very happy with overall presentation, except for a bad soiling mark on FRONT page of paper, it wasn't an 'age related' mark but a 'handling' one. I contacted the office and spoke to a woman. I was complimentary regarding the overall presentation except for the soiling mark, I asked if she could forward me another paper... that I would return the soiled one. The woman instructed me to 'photograph' it and send it on by email .. I explained I was 82 years old and not familiar with technology/computers and had no idea how to accomplish the task she suggested, I explained that normally one of my adult grandsons would have assisted me, but because of Corona Lockdown that wasn't possible. The woman became irritated and I became upset at her persistent/instructions that I didn't understand... I couldn't believe it when she put the phone down on me. In my younger years I was a Private Secretary working in varied business concerns, and there were many occasions when conversations with customers, business people, required the right approach to solve a problem... at no time did I ever decide that cutting off the complainant was acceptable... IT ISN'T! The woman's job was to assist me, it was not my fault that the gift was stained/marked and time was running out to replace it... my Sons 60th birthday was very special to not only him, but myself as his Mother. Very disappointed that 'all's well' didn't 'end' well!”
