“The presentation was nice and delivery was timely. We paid extra for a frame and to be honest the money we paid it was cheap and flimsy.
Well done on the USP and certificate presentation though.”
Thank you for your feedback. We’re very sorry to hear that you haven’t received your order yet. This isn’t the experience we want for our customers. Please contact us directly with your order details so we can look into this for you and resolve it as quickly as possible.
Yasmin
The Find Me A Gift Team
“14 days and counting for an order to be delivered that was stated as 2-5 working days. When chased via customer support all I got was its been delaved with no revised ETA. Dissapointing and will not be using find me a gift in the future. If it does not arrive in the ext two days i will be requesting a cancellation and refund.”
We’re really sorry for the delay and for the lack of clear communication regarding your delivery. We understand how frustrating it is when an order doesn’t arrive within the stated timeframe, especially without a revised ETA, and we sincerely apologise for this experience.
Please contact us directly again with your order details so we can urgently look into this for you and either confirm delivery or arrange a cancellation and refund if required.
Yasmin
The Find Me A Gift Team
I apologise for any upset caused by this order. We aim to advertise our products online as they would arrive after purchase. It looks like a few items may have moved during transit; however, the supplier has wrapped this to avoid this as much as possible. We have reviewed this and cannot see what the issue may be with this order. Please feel free to contact our customer service should you wish to advise further.
Yasmin
The Find Me A Gift Team
“I was looking for a gift for someone who has everything. There was plenty to choose from, although it took some time to find the right thing. I just hope it will be appreciated! The service was good, with the package arriving very promptly.”
“This was my first order, three items from two sellers. Two of the items have damaged boxes; one torn, one with dented corners. Not a good look for gifts. Poorly packaged in both cases I'm afraid.”
We’re really sorry to hear that your items arrived with damaged packaging, especially as they were intended as gifts. This is certainly not the standard we aim to provide, and we understand how disappointing this must have been.
We appreciate you bringing this to our attention and will share your comments with the sellers involved to help prevent this happening again. Please contact our customer support team with your order details and photos of the damaged boxes so we can look into a suitable resolution for you.
Yasmin
The Find Me A Gift Team
We’re very sorry that your order didn’t arrive and that you weren’t given an explanation. We understand how disappointing this is, especially for a Secret Santa gift. While a full refund was issued, we apologise for the inconvenience and the lack of communication.
Yasmin
The Find Me A Gift Team
