“All seemed great but was left confused as my supposed voucher has never arrived and the site has no contact details.
I have a receipt but nothing that resembles a voucher.”
Thank you for flagging that you have not received your Gift Experience voucher Kevin. We sent this to the email given on the order and I have just resent his for you. If you still do not receive this, please get in touch and we can either try another email or pop it in the post.
Please email customersupport@activitysuperstore.com.
Best Wishes
“Buying the voucher was easy enough but actually what’s available for what you’re paying is very different to what’s been sold. Bought this for a special birthday gift and just from trying to book the experience I’m already disappointed. I wouldn’t buy again”
I'd be interested to understand more about the issues with your voucher and hope to be able to help. Please get in touch with us directly customersupport@activitysuperstore.com
Best Wishes
“I found the gift I sought very easily on site. The ordering and payment process was simple. However, zero help from customer service when I inquired about expedited delivery (I offered to pay for expedited delivery which hadn't been an option on initial order page). Customer service reply to my email inquiry simply reiterated timeframes which I already knew from ordering process. Very disappointing.
(Per stated timeframes) item was supposed to have been complete and in the mail yesterday but no related correspondence received.
I just hope the quality of the item surpasses quality of communication.”
“order arrived 3 days ago broken and customer service have not responded to my email request for replacement item and no one answers the phone either. Very poor customer service and no other way to follow up this issue so currently out of pocket and being ghosted by the company.”
“I was pleasantly surprised by this order! The wooden number 30 is exactly what I wanted well-crafted with beautiful details. But what impressed me the most was the careful packaging and the speed of delivery. You can really tell that care and attention went into every detail. Thank you for your professionalism and reliability! I highly recommend this shop!”
“I ordered 34 items for my husband for his birthday, and I specified that it needed to be delivered prior to his birthday. I paid additional fees for it to get to his address by his birthday, and it was confirmed. A tracking number was given, and it has been longer than 72 hours, and still no package and a birthday surprise was ruined! The gifts are still in transit....VERY Disappointed. I cannot show you the gifts as they have not been delivered!!!!!!!!!!!!!!!!!!!!!!!!!!”
“Exactly as shown .Looks great .Perfect for my "never ever seen cooking" husband. This is his father's day from our Dog .He will love it .Prompt delivery.”
“Received experience voucher next day via post, this was greatly appreciated as it was for a friend's 60th birthday 🎂
Hoping they will enjoy their afternoon tea from a super yacht! Cheers”
