“Not received the order yet, hopefully tomorrow although I have not had a response to my message sent just after placing the order asking if I could pay extra for a quicker delivery as I forgot to change it beforehand”
Thank you for taking the time to leave us this feedback Tony.
I can see that my colleague responded to your message at around 4pm on the day we received it saying that sadly we couldn't amend the delivery speed, I am sorry if this was missed. Fortunately, I have checked your tracking details and I am pleased to confirm that your order is out for delivery today despite only ordering yesterday.
I will send you a private message now with your tracking information.
Best wishes,
Michael
“Fantastic website, easy to navigate and great selection of products.
Excellent customer service - I emailed to add a personalised message to a voucher (my error) and got a prompt and helpful response.”
“Parcel arrived today within the time slot I was told it would. Very pleased with the contents and I look forward to shopping with you again. Kind Regards Judith Walters”
