“Absolutely impressive customer service from start to finish.. quick response to my query and kept me updated every step of the way..
I will have no hesitation in carrying on re buying through this company and will totally recommend .. the peace of mind knowing if anything should go wrong will be dealt with with care and compassion.. well done ..”
“If I could put a zero, I would. My Mum brought be a voucher for an overnight stay and theatre. My Mum was not told that OMG hotels would be dealing with the booking etc. They have such bad reviews and my mum would not have brought the voucher if she had known. Anyway, I have been given a hotel- no choice. It is in kings cross - it would be quicker for me to get the train home.
They have told me my theatre tickets are in the grand circle and won't even tell me the seats until 24 hrs before. The grand circle tickets are cheap - 30 pound. So my mum has paid all this money and I have no choice where to stay and my only option is the cheapest seats. Nobody is willing to sort it. I am not staying in kings cross. My Mum brought from you not OMG hotels and therefore you should be dealing with it and not passing the buck to them.”
“Very, very limited choice of thinks to use your voucher on compared to likes of Buy a Gift.
For example; We had a "Mega Choice for Two voucher and under the pampering section, you have a choice of 1 spa day (with no treatments) or 6 photoshoots.
Alot of the activities only have one location, sodepending on where you live it is very limiting.
I would not use this site to book a gift for other people”
“I was very impressed with range of goods and the speedy despatch of my order. Also impressed with immediate replacement sent of missing item with no quibble or fuss!
Great value and great service!!”
“Really cool gift at a reasonable price and customer service is second to none! Due to a mad delivery driver not delivering to the right address I did not receive my parcel, but the staff at Findmeagift ( yes, I spoke to a real live person!) were happy and helpful and located my parcel. Happy customer recommending this company.”
“I initial found the site frustrating. Although I found some lovely gifts, when it came time to purchase, the system would not accept my details, even though I tried a number of times. I eventually called customer service and spoke with Millie, who was an absolute star. After getting some advice and doing some research, she was able to help me complete my purchase. Well done Millie, without your effort, you'd have lost a sale and I would have remained frustrated.”
“I was initially frustrated with lack of communication which delayed my order - a birthday gift i wanted to present for a specific date, however after a few short emails with Dani this was resolved, my order was confirmed and shipped really quickly, in time for said date. The resolution was quick and prompt with clear communication, i was surprised at the speed this was turned around. All in i am happy and grateful for this, the problem resolution really changed the experience and the gift was great when it arrived.”
“I ordered a ‘funny’ mug which, unfortunately, when it arrived had a broken handle. I contacted Findmeagift and after posting them a photo of the broken item immediately dispatched a replacement which arrived in perfect condition. They were extremely helpful and worked efficiently to ensure I received the gift in a timely manner. Great service, great product and I will definitely use them again.”
“Having thought I’d lost my order but been charged I found the amazing customer service team at Findme ..the wonderful Milly not only bothered to take my number but actually called me back the next day to update.
Can’t fault the service.”
“Have just placed an order with this amazing company. Everything from ordering to delivery was so easy and straight forward.I can't recommend them strongly enough and will be using them again as will family and friends..10/10”
“An error was made in my newspaper gift which was promptly replaced quickly, i now have exactly what i ordered and i am so happy with my gift i would not hesitate in recommending Findmeagift to family and friends. Delivery was very quick coming from the UK. Look forward to ordering more gifts in the future. Well done and many thanks for your great customer service.”
“Bought an experience as a Secret Santa gift, but the e-voucher got misplaced/lost. Contacted findmeagift.com to check if they could resend the voucher, and this was received the following day. Great service!”
“I ordered a gift on a Sunday lunchtime. I thought it was for a 50th, but immediately showing hubby the order he said it was for a 60th. I quickly searched for a phone number - nothing - so all I could do was email. All I wanted was the date changing. These are the responses I got - bearing in mind I emailed about 15 minutes after placing the order.
1st response received 1 day later: Having looked into this for you, I can see that your order includes a personalised item. It would have displayed prior to purchase and on your order confirmation that this was due to be personalised and posted by the 10th August. I can see that you have selected standard delivery, therefore the item will be with you within the following 5 working days.
I am sorry if this was missed and any upset caused.
So this did not address the email I sent! Then when I complained I got:
Having looked into this for you, I can see that the order has already been sent off to our suppliers and as such no amendments can be made.
There is a small window of opportunity to change any of the details after purchase and I cannot see that this was selected. We deal with emails in chronological order and as such did not reach your request in time.
I regret that we cannot amend this now.
There was no 'small window' of opportunity to amend. Will I buy from them again - NO! It will be Etsy every time as I ordered a card at the same time which again a 50, but the supplier was happy to change. In these times of growing hardship those companies that give the best service at the right price will survive and I sincerely hope others will take note of my experience with this poor company.”
“My original order went missing but Dani sorted the whole thing out for me and despatched a replacement in time for my friend”s 70th birthday.
I am delighted with the service I received - thank you”
“Thanks to Dani, my nephews Christmas present wasn't ruined as he lost his voucher for the young driving experience. Dani resent us an ecopy of the voucher so we could book the experience.”
