“Lovely product arrived within the time frame. Only slight niggle is that the hedgehog house had metal wires which the hedgehog spikes can get stuck in. I have added an internal layer to prevent this, but would be good if it came with this.”
“My latest purchase is intended to be a birthday present. The birthday itself is not until early next month, but it is always good to know that my delivery arrived in plenty of time.”
“Amy responded really quickly. I asked three different questions and she was able to answer them all and got back to me every time with all the relevant information.”
“I ordered 2 items before the 3.45 cut off for next day delivery and paid the extra for next day delivery to get a email that it has been dispatched the day it should have been delivered????”
“The product its self was fantastic. Exactly what I had hoped for.
However I paided £6.99 for next day delivery and it didn’t turn up the next day. Very disappointing and for that reason only I give 1 star.”
Thank you for taking the time to leave us this feedback Jane.
We're so sorry to hear that the frame arrived damaged. We have been selling this item for a few years and have not had similar feedback so we're hoping this is an isolated incident. Regardless, we will be sure to check the rest of the stocked frames for damage and we will review how these are being packaged for delivery.
Best wishes,
Find Me A Gift
“paid for next day did not arrive might not be fine me a gift fault might be courier but bad service when i needed it quickly thats why i paid for next day”
Thank you for taking the time to leave us this feedback Emma.
Having reviewed your order, I can see it was placed at 7:30pm on Tuesday 14th and is scheduled to arrive today. We state on the website that cut off for next-day delivery is 3:45pm I'm sorry if this wasn't made clear.
As a token of goodwill, I have refunded the delivery charge. I trust the item is still required, but should you wish to return it, please contact our customer service team.
“Wanted a gift for our daughter and son in law who have been dealing with some health issues this year, Find A Gift website is easy to navigate with lots of choice and at decent prices, we're hoping they'll love the 2 night couples escape.”
