This order for a Seko watch was due to be collected from the Chelmley Wood store on November 1st 2023.I rang the store to see if the watch was ready for collection and was told it was not there and would not be delivered to the store until next week. I then contacted customer services to be told the watch was at the store after calling the store again I was told by the gentleman who previously answered the watch was there and he had made a mistake.During collection from the store the watch needed to be adjusted and after adjustment I was about to pay when I discovered there was no presentation box.I was told there was no box due to this watch was not normally stocked at the store.I refused to accept the watch without a box and then a Seiko box was found.The service on this occasion was not up to standard.