The initial experience from a sales perspective was great, however ever since then it's been extremely poor. A ring I purchased required a re-size. 3 weeks later (after being told it would take a week) and multiple calls later, we still do not have the ring. Staff seem extremely passive and seem to not have any urgency considering the price of the ring and the sentimental value of it. Again, the sales process was fine and helpful. Everything since has been below-par and extremely disappointing. The ring is beautiful however if I could re-purchase I would avoid F.Hinds.