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F.Hinds Reviews

4.9 Rating 62,201 Reviews
98 %
of reviewers recommend F.Hinds
4.9
Based on 62,201 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read F.Hinds Reviews

About F.Hinds:

Independent and family-run, right from the start.

Ever since George Henry Hinds opened our first store in 1856, we’ve built our reputation on family values.

Now run by the sixth generation of Hinds members, we have over 1,000 incredible staff across 118 stores and our Uxbridge HQ. They may not all share the Hinds name, but they’re all part of the family. And that family feel is what makes the service we offer you so personal.

From diamonds to gemstones, gold to silver, watches to clocks and gifts to collectibles – we’ve been offering high-quality jewellery at affordable prices for nearly 170 years.

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F.Hinds 5 star review on 13th January 2026
Katie P
F.Hinds 5 star review on 13th January 2026
Donna O
F.Hinds 5 star review on 13th January 2026
Debra T
F.Hinds 5 star review on 12th January 2026
Sandra M
F.Hinds 5 star review on 12th January 2026
Chris M
F.Hinds 5 star review on 11th January 2026
Stephen V
F.Hinds 5 star review on 11th January 2026
Trudy M
3050
Anonymous
Anonymous  // 01/01/2019
I didn't realise that Chapelle at Designer Outlet , Bridgen was Hinds !! Good customer service, item not in stock but delivered next day.
Helpful Report
Posted 9 months ago
The lady was very helpful, wouldn't let me buy a watch that wasn't working properly, so happy with that and bought another watch instead, than you so much for your help
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(Brierley Hill) - Posted 9 months ago
Very good and friendly service
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Posted 9 months ago
Very polite, attentive staff, and although being a busy day, looked after me well.
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(Burton Upon Trent) - Posted 9 months ago
Good value and quick after an initial querying of my lifetime battery guarantee
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(Southampton) - Posted 9 months ago
Excellent service
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Posted 9 months ago
I have had a lifetime watch battery card for many years and every time the service is brilliant with today being even better than usual. My watch had a new battery fitting completed within 3 minutes of walking into the shop. Additionally the gentleman who served me gave me some useful tip to help as the battery needs replacing more frequently due to the age of the watch, which I very much appreciated.
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(Swindon) - Posted 9 months ago
I ordered a custom ring. The staff were so helpful and gave suggestions that helped. I was so pleased with the service start to finish. And loved the ring.
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(Wolverhampton) - Posted 9 months ago
The young lady who served us was very helpful and a got exactly the watch I wanted
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(Blackpool) - Posted 9 months ago
Very happy with the service. Helpful and brought wanted I went in for.
Helpful Report
(Southampton) - Posted 9 months ago
I’ve been in twice in the last couple of weeks and the staff are always so lovely and helpful!
F.Hinds 5 star review on 20th March 2025
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(Hereford) - Posted 9 months ago
Friendly staff, very helpful
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(Weston-super-Mare) - Posted 9 months ago
Excellant service from Vivi , will Definitly shop at Great Yarmouth again
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(Great Yarmouth) - Posted 9 months ago
Very friendly and helpful staff.
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Posted 9 months ago
First class service as usual.always very polite and helpful.
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(Dover) - Posted 9 months ago
Prompt and efficient service
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(Staines-upon-Thames) - Posted 9 months ago
Very nice service and some professionalism
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(Southampton) - Posted 9 months ago
Good customer service. Helpful and pleasant.
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(Gosport) - Posted 9 months ago
The shop is warm and inviting people to become satisfied customers. Excellent personal attention to detail
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(Hinckley) - Posted 10 months ago
Friendly and helpful staff, even had a gift wrap service
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Posted 10 months ago
F.Hinds is rated 4.9 based on 62,201 reviews