“I had to change the date of my tickets due to family illness and requested this by email. I had an immediate response informing me how to change the date. Very impressed by the great customer service and support!”
“I was concerned that I needed a smartphone with app to get and use my tickets, but a very prompt reply allowed me to print them out. A bit more information on this on the website before paying for tickets would be a good idea.”
“Sunday nights are not a time you'd expect to get a response to a customer inquiry so I was most impressed when I did. Within minutes of inquiring if it was possible to change the date of a booking I'd made by mistake, I received a reply from an actual person (not one of those infuriatingly useless chatbots beloved of banks, telecomms and insurance companies). Fever's Sunday knight rode to the rescue and one email later I received a voucher enabling me to change the tickets at no extra cost. Amazing service!”
“I can honestly say that I have NEVER had such an efficient,informed and polite response to a query ANYWHERE .
WISH MORE COMPANIES COULD ADOPT YOUR SERVICE APPROACH .
ITS A RARE FINDING”
“Amazing support provided by Eduardo; replied promptly advising how to go about on rebooking the tickets on the app which I had to cancel and rebook on a different date, super pleased Eduardo”
