“My wife accidentally bought two sets of 5 tickets instead of one set. It was for a Lego exhibition and after attending it with my kids she was surprised to see an email reminder for the second purchase scheduled for the following day. She immediately contacted Fever customer service to explain and get a refund for the next day tickets. Basically Fever said that all sales are final and they don’t issue refunds. After a few back and forth emails they had zero flexibility and didn’t offer a credit/discount for a future show.”
“Fever has the worst customer service and was not helpful at all with my questions about an event purchased through Fever. They deserve negative stars.”
“Drone show in Alicante appalling organised leading to dangerous overcrowding, a delay to the event & a serious impact on enjoyment. When contacted to simply ask for a refund of the premium element of the ticket price, as this wasn't delivered, they said they wouldn't. Won't be using them again”
“Could not make drone show in Sugarland this past Friday night because my husband fell ill on Friday morning. Called customer. service to see what could be done. They told me sorry but there was nothing they could do. Absolutely no refund or exchange. ABSOLUTELY! Will not be using this site again and everyone should be super aware of their policies.”
“Terrible customer service. Unable to provide any solution to problems encountered during one of their immersive experience. It took them more than a month just to provide me with a response saying there was nothing they could do and could not compensate in any way.”
“An absolute scam. I purchased tickets but never received a QR code, which meant I couldn’t enter the museum. Fever takes no responsibility at all, and I had to buy new tickets at the ticket office. For now, I am looking for consumer protection organizations to file complaints.
STOP ONLINE SCAMS”
“Customer service absolutely appalling- would definitely not recommend anyone buys their vouchers as a present - seems they are virtually unusable and the staff in customer services are more than useless”
“I bought tickets through the Fever app, but they didn’t send the QR codes, so I couldn’t enter. In the end, I had to buy new tickets at the ticket office. Fever does not take responsibility and does not want to refund the money”
“Aucune flexibilité
Aucun remboursement possible (même en cas d'erreur lors de l'achat)
Aucune compréhension des problèmes rencontrés
Se retranche derrière leurs conditions d'utilisation très strictes
Ces conditions ne sont pas disponibles dans les langues locales”
“We were aware of the strict policy of attendance no later than 5 minutes before 18:00 hours. We were outside the venue at 17:55 excactly, and the door lock sounded quite literally right as we were outside, we knocked at the door immediately. After about 10 minutes (around 18:05) a staff member came outside and told us that she couldn't let us in because of policy, while we were literally seeing the venue, arrangements and people going in and out of places and toilets behind her. We were 6 paying customers that were denied entry, when there was practically no problem letting us in to sit down quietly. Several of us asked kindly, but the staff lady wouldnt allow it.”
“Worst customer service. Tried to cancel due to health emergency but the policy doesn’t allow refunds. It’s only transferring or creating a voucher. There are no events shared with me that so that I could go for the second option. Sent long emails but with no resolution. Horrible and frustrating support staff.”
“Terrible customer service - I booked the wrong date by mistake - I emailed them the instant I pressed the purchase button asking to shift the date, and they said there was nothing they could do the tickets were non refundable (even though I was not asking for a refund). Beware of this when purchasing.”
“I purchased tickets months in advance for a Candlelight “Valentine’s Special” concert based on the published program on the event page (romantic/pop songs, including some songs from my favorite movies). The performance itself was fine, but the program was completely different: they played only classical music and none of the listed songs. That’s a major change from what was marketed, and it left me feeling deceived. I would not have bought tickets if the real program had been disclosed.”
“This review is not about the show. The show hasn't happened yet. They cancelled the show due to weather. It's trying to get the vouchers to get tickets to see the show. The tickets for the show (same show) have gone up so the vouchers don't cover your tickets. You have to pay more. Also...if you purchased four tickets originally, you have to purchase all four of them at the same time, when using the voucher. Otherwise it will be, 5 live chats, a 15 minute phone call, and 9 emails later...and still no resolution.”
“I was at the Queen show with Harriet Stubbs as pianist and it was an amazing experience all the way through. Queen is one of my all-time favorite bands, but this concert showed me a way to appreciate their music that I had never considered. It was eye and ear opening. The setting; in a gorgeous, reverberant church glowing with candlelight, was a delight and Harriet Stubbs performance was a tour de force! Imagine Bohemian Rhapsody coming out of just two hands! Miraculous!”
“The Queen recital by Harriet Stubbs was a pure delight. She has a blazing technique which she used to recreate the driving rhythms of Queen’s iconic music. The audience absolutely loved it.”
“I recently attended Harriet Stubb's concert of the music of Queen at St. Anne's in Brooklyn Heights. It was an absolutely wonderful concert. Harriet played the Queen repertoire beautifully! I hope to see Harriet do more concerts like this with Fever. Bring her back for more!”
“I trekked in from Manhattan to see Harriet Stubbs @ St Anne & the Holy Trinity Church, and it was a phenomenal performance in a gorgeous setting. I love Queen and seeing their music flow through Stubbs’ artistry was an evening I won’t forget. Her Bohemian Rhapsody was a tour de force. Can’t wait to see her live again!”
“My daughter took me to see Harriet Stubbs perform at St. Ann's on Jan. 16. It was such a beautiful night of music. I have always loved Queen. I love them even more now. It was breathtaking.”
