“Got a quick reply and a speedy refund hopefully I need to wait 10 days. After a little to a fro all day.... Sadly my concert got canceled and I was not able to re purchase new tickets because it had already sold out for the new dates!!! . Such a shame I was so looking forward to it. I should have been allocated two new tickets as I had already paid in full for the experience.
It should not have been put up to the general public until the original customers had been allocated new seats on the new date and time.
I would not recommend fever as a result I very disappointed.
They did originally want to give me a voucher to be redeemed within 9 months but I declined.”
“I am disable and emailed them re a ticket for my carer. Fever has been very prompt in replying to my email and even directed me on how to use my voucher code. They have been very helpful and made my experience easy to navigate.”
“I’ve got 2 tickets for a Candlelight concert in Amsterdam and coincidentally it happened on the same day of the Gay Pride. Because of the crowds in the streets, I was 4 minutes late and my entrance was denied. The people working there told me I could ask for my money back. When I contacted Fever they refused to give me my money back saying that somewhere in the policies I accepted that. And the following “We send you a list of frequently asked questions where we indicate that we ask you to arrive at least 30 minutes before the beginning of the concert.”
I think it’s a shame to place this important piece of info in a not easily visible place. It was denied any kind of refund. Since I’d happily accept going to another Candlelight concert. So I’ve lost €64 and the chance to go to a concert that I’ve been wanting to go to for a long time.”
“I somehow managed to book the wrong date and time for a show. Contacted customer service and the response was so quick and helpful to get this changed. Very pleased”
