“Very disappointed as faced numerous traffic and parking issues the evening of our concert.
Arrived 5 minutes early but my husband still not there...party of six including my family.
Told that my husband would not be allowed in even during intermission...
Very upset by the callous treatment given to me by the doorman.
Very uncivil and rude with a couldn't careless attitude....
Utterly disappointed and dissatisfied.
Not offered another replacement for another night....”
“Be careful what you select on here. I recently lost my gold credit because of the new reward system. Accidentally bought a £30 gift voucher and they refused to refund me. I don’t see why to be honest as I’ve done a lengthy review for the orient express for them and have always been very supportive of the company. I think they could have given me the benefit of the doubt! It’s left me not wanting to use them anymore. Stick the £30 voucher. You’ve just lost a lot more money from me.”
“Had built up a lot of credit in wallet through gold status and refunds now app has changed and credit lost. No warning and poor customer service. Wouldn’t advise using fever”
“I booked a ticket for Star Wars exhibition some time back. As the day approached, realised the entry time I had would not work for me. 1 email on a Saturday, almost immediate response. Situation resolved. Brilliant!!!!”
“I wanted to change the time of arrival and the team at Fever were more than happy to accommodate my request, quickly and easily via their online chat.
We went on to enjoy the Dali exhibition and had a great day.”
“What a helpful support service. I was not able to attend a concert tonight due to my father being ill and there was no issue with exchanging for a voucher to use at a future date. It was short notice and I am very grateful that they kindly granted me an exchange as I was really looking forward to the event and this means I can still go at a latee date. Thank you”
“Initially thought I had been scammed / phished by someone but the support team were excellent explaining the issue and resolved it in minutes, can only say thank you and really looking forward to my experience purchased!”
“Needed help regarding tickets and not having the app.
Used the online chat which was brilliant. Questions answered within minutes.
One happy customer. Thank you”
