“Rebook fees- For an event 3 months down the road; the rebooking taxes are insane CAD45 booking fee for 5 tickets. No availability for desktop - The app goes only on cel phone and is confusing to use. Support - The help desk chat people are friendly but conversation drops superquick, doesn't leave us time to fix the problem, especially because we have to shuffle from the app screens where the problem is located and the help chat itself... it is very frustrating. I am not impressed and will not look into using it in the future.”
“Outstanding customer service! I've had a load of issues my end with group bookings, people needing to change dates or dropping out and Fever have been incredibly helpful and supportive trying to accommodate our needs. I cannot recommend this company enough. It is refreshing to be able to contact a company with ease and have them reply to you immediately.
Thank you, Fever!”
“Original booking easy. Making a change was just as easy, customer service extremely helpful with clear instructions. Follow up email quick and clear. Overall my experience has been A1”
“I am so pleased with the service. I work with special needs. Our ladies will certainly enjoy themselves on their visit. I am spreading the word to all my colleagues.”
“Used the service for the first time and had an issue as the tickets did not come through to my email. Checked spam, not there either. Used your live chat and received a quick response but then had to carry on the chat via email which made me concerned and nearly caused me to cancel my order. Tried first to use the 'contact us' but you have to have a ticket number; no email means no ticket number so that blocked my initial contact. All resolved quickly and efficiently in the end”
