Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 8,488 Reviews

94 %

of reviewers recommend Farrar & Tanner

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 7th April 2026

559

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Full hunter watch bought for me as an anniversary gift is absolutely stunning, 1st class! A truly beautiful piece of machinery. Speedy delivery and 1st class shopping. Thank you.”

Helpful Report

(Cheltenham) - Posted 1 year ago

Hi there, Thank you for your amazing review! We're so glad to hear that you love your full hunter watch and had a great shopping experience with us. Best regards, Jamie Farrar & Tanner Customer Service

Posted 1 year ago

“High quality item. Delivery was efficient and speedy. Thank you”

Helpful Report

(Cheltenham) - Posted 1 year ago

Hi Caroline, Thank you for your fantastic review! We're thrilled to hear that you appreciated the quality of your item and our speedy delivery service. Best regards, Jamie Farrar & Tanner Customer Service

Posted 1 year ago

“I ordered a personalised pen for my granddaughter’s birthday and was impressed by the speed of delivery. It looks very nice, and I hope she likes it!”

Helpful Report

(Cheltenham) - Posted 1 year ago

Hi Anne, Thank you for your lovely review! Best regards, Jamie Farrar & Tanner Customer Service

Posted 1 year ago

“Bought an Opinel no.8 folding knife, also used the personalised engraving option for my friends gift…a nice touch. They ABSOLUTELY LOVED it!! The item was ordered on a Friday and I received delivery on Sunday, which was unexpected. Five star service and quick delivery, I will definitely use them again.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your wonderful review! We're delighted that the personalised engraving made your friend's gift extra special and that the quick delivery exceeded your expectations. Best regards, Jamie Farrar & Tanner Customer Service

Posted 1 year ago

“Ordered some garden items for my wife’s birthday. The personalization/engraving was a beautiful touch. She loved them! Very high quality and shipping was faster than expected.”

Helpful Report

(Cheltenham) - Posted 1 year ago

“Excellent all round service. Good range of products at Good priced. Delivery was very quick.”

Helpful Report

(Cheltenham) - Posted 1 year ago

“Lovely well finished Hold-all”

Helpful Report

(Cheltenham) - Posted 1 year ago

“I could not fault any. Part of t”

Helpful Report

Posted 1 year ago

“I purchased a gift for my friend's special birthday & was delighted by the care & attention from Farrar & Tanner. The website was easy to navigate and from choosing the present to delivery was very speedy. I was kept informed at every stage of my transaction & I would definitely use & recommend Farrar & Tanner again .”

Helpful Report

Posted 1 year ago

Hi Fiona, Thank you for your delightful review! We're so pleased to hear that you found our website easy to navigate. Best regards, Jamie Farrar & Tanner Customer Service

Posted 1 year ago

“I bought a opinel garden knife from them no problems excellent packaging very goid service”

Helpful Report

Posted 1 year ago

Hi Graham, Thank you for your wonderful review! We're delighted to hear that you had a great experience with our packaging and service. Best regards, Jamie Farrar & Tanner Customer Service

Posted 1 year ago

“Overwhelmed at the quality of the product I ordered. Oustanding value for money and next day delivery in mid-December, something which other retailers failed to do. Overall I'm really impressed with this company and will recommend not only to my friends and family, but also to my clients (I'm an interior designer).”

Helpful Report

Posted 1 year ago

Hi Sophie, Thank you for your amazing review! We're so glad to hear that you were impressed with the quality of your order and that our next day delivery exceeded your expectations. Best regards, Jamie Farrar & Tanner Customer Service

Posted 1 year ago

“Great products - fantastic customer service.”

Helpful Report

Posted 1 year ago

Hi Arthur, Thank you so much for your fantastic review! We're thrilled to hear that you’re happy with our products and that our customer service met your expectations. Best regards, Jamie Farrar & Tanner Customer Service

Posted 1 year ago

“Bought a leather ‘man’ bag for my husband. Really pleased with the quality for the price I paid. Very quick delivery too. Some great gifts ideas on their website which I’ll be returning to throughout the year.”

Helpful Report

(Cheltenham) - Posted 1 year ago

Hi Sue, Thank you for taking the time to leave such a fantastic review! Best wishes, Jamie Farrar & Tanner Customer Service

Posted 1 year ago

“Good quality”

Helpful Report

Posted 1 year ago

Hi Sam, Thank you for your wonderful review! We’re delighted to hear that you’re pleased with the quality of our products. Your support means a lot to us. Best wishes, Jamie Farrar & Tanner Customer Service

Posted 1 year ago

“Bought this double hunter skeleton pocket watch for my husband as a 20th anniversary present. Excellent quality, beautiful packaged he was over the moon with it. The craftsmanship of the watch was stunning.”

Helpful Report

Posted 1 year ago

Hi Kim, Thank you so much for your amazing review! We're delighted that the double hunter skeleton pocket watch was the perfect 20th anniversary gift for your husband. Best regards, Jamie Farrar & Tanner Customer Service

Posted 1 year ago

“The product and ordering process were both excellent but the service is undermined by the awful Royal Mail delivery service. 2 failed deliveries and the actual delivery outside of the time slot. Exactly what I have come to expect from RM but still very frustrating when you need to stay in to accept the delivery. Strongly recommend you change delivery partner.”

Helpful Report

Posted 1 year ago

Dear Nick, Thank you for your review and feedback. We’re delighted to hear you were happy with the product and ordering process, but we’re sorry to learn about your delivery experience. As this is a bladed item, the law requires us to verify that the recipient is over the age of 18 at the time of delivery. We take age verification very seriously to ensure these items are delivered responsibly and in compliance with legal requirements. This includes ID checks both at the time of ordering and upon delivery. We understand that delays and missed time slots can be frustrating. However, please note that any courier used for delivering bladed items must follow the same legal requirement for ID verification at delivery. Thank you for your patience and understanding. If there’s anything further we can assist you with, please don’t hesitate to reach out. Kind Regards, Jamie Farrar and Tanner Customer Service

Posted 1 year ago

“Qaulity product and a quick and well packaged delivery”

Helpful Report

Posted 1 year ago

“Absolutely brilliant. Delivery was excellent and within 24hrs. The quality of the watch is stunning. Beautiful piece and an excellent price. Customer service was excellent aswell. Would definitely recommend , and will be purchasing again in the future.”

Helpful Report

Posted 1 year ago

Hi Paul, Thank you for your amazing review! We're thrilled to hear that you loved the watch and found our delivery and customer service to be excellent. Best wishes, Jamie Farrar & Tanner Customer Service

Posted 1 year ago

“I ordered a pewter hip flask on 17th December 2024. It was to be engraved with a name and sent via paid carrier. The tankard arrived and was exactly as described (and lovely quality) but without the engraving, for which I had been charged. I immediately emailed Farrer & Tanner to ask what to do. No response, no acknowledgement. I sent a follow-up email the next day including their sales email in cc. No response, no acknowledgement. I sent a final desperate email the next day. No response, no acknowledgement. I gave the plain hip flask as a present anyway - much appreciated. Quality and delivery - 100% Customer care - non existent. Ian Harwood”

Helpful Report

Posted 1 year ago

Hi Ian, Thank you for sharing your feedback, and we sincerely apologise for the issues you’ve experienced with your order. We take great pride in both the quality of our products and the service we provide, and we’re disappointed to hear that we fell short in your case. Upon reviewing your correspondence, we can confirm that we have responded to each of your emails. On January 7th, we requested additional information to address the issue and received your reply the same day. Our latest email, which asks for further details to arrange a return or resolution, is awaiting your response. Please check your inbox and spam/junk folders in case our emails haven’t reached your primary inbox. We’re committed to resolving this for you as quickly as possible, and your satisfaction is our top priority. If you’d prefer, you can also contact us directly by phone to expedite the process. Once again, we apologise for the inconvenience caused and appreciate your patience. Kind Regards, Jamie Farrar and Tanner Customer Service

Posted 1 year ago

“Lovely quality”

Helpful Report

(Cheltenham) - Posted 1 year ago

Farrar & Tanner is rated 4.8 based on 8,488 reviews