Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 9,323 Reviews

95 %

of reviewers recommend Farrar & Tanner

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham,
24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 13th September 2026

567

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient firm. They ve answered my questions by email very quickly. My order left as promised, unfortunately the courier had some issues and it didn't arrive as expected but it did arrive in good state few days later. Would buy again with them. The product is exactly as expected too.”

Helpful Report

Posted 3 years ago

“Placed an order for a Christmas Gift, which our dear friends at the Post Office didn't deliver due to strikes, but after contacting Customer Services and explaining the issue, the item was sent out again qand we received it the next day...brilliant!! As requested, we rejected the Royal Mail parcel when they got around to delivering it and it got immediately 'returned to sender'. Is was 1st Class Customer Service without hesitation and that is very rare these days...Will definitely buy here again. PS The item I purchased was fantastic and loved by the recipient.”

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Posted 3 years ago

“Tumbler arrived safely and intact. A really lovely piece. Good weight and beautifully made. Kept informed of order completion and delivery. Very happy with purchase. Delivery delayed because of postal strike. Unfortunate but couldn't be helped.”

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Posted 3 years ago

“Great customer service. Fast delivery. Would recommend.”

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Posted 3 years ago

“I was kept informed of each stage of delivery, and the engraving looked very good.”

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Posted 3 years ago

“Very happy with the Christmas present I bought, the gloves look lovely and are clearly of excellent quality. Easy to use website, straightforward payment process using PayPal, can't remember of you can sign up/ in using Google or Facebook but probably could as it was way to do.”

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Posted 3 years ago

“Delivery arrived all messed up on Xmas eve with a piece missing. Delivery arrived late despite paying extra. Box left outside, driver just took a photo for proof. I sent an email to customer service and I am still waiting for a response. The gift was expensive and to receive it in such a bad state is disappointing.”

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Posted 3 years ago

Hi Eloi, thank you for your review. We try to package all of our gifts as safely as possible and also as environmentally friendly as possible, usually overpacking to allow for safe transit. In this instance it does not look as if the delivery company took much care with it - I believe this to be due to the huge volume of parcels they were distributing over the Christmas period. I can see that the replacement pieces were sent and I really hope the recipient is now enjoying the game! Best wishes, Jude

Posted 3 years ago

“Excellent customer service when I queried my missing parcels from Royal Mail. The delay was due to the postal strike but Farrer & Tanner took responsibility and reassured me that they would sort out the problem. The parcel was duly delivered in excellent condition. Unfortunately I had to return two if the items as I had ordered the wrong size. Again no problem as a link to Royal Mail allowed me to send them back free of charge. I will definitely use Farrer & Tanner in the future.”

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Posted 3 years ago

“The failure to communicate about the delayed delivery was disappointing and caused unnecessary stress. Although emails were eventually responded to the auto reply said to phone and the phones were not answered and said to email!”

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Posted 3 years ago

“Great price and brilliant service. Really fast shipping despite all the industrial action in the UK”

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Posted 3 years ago

“Great product, service and delivery. Engraving rather small”

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Posted 3 years ago

“Bought for my husband’s Christmas Day birthday. He words “ Beautiful, and so tactile “ Came exactly when requested, packaged well and without plastic- bonus points. Definitely worth every penny.”

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Posted 3 years ago

“High quality product - prompt despatch and delivery - outstanding service”

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Posted 3 years ago

“This was bought as a gift and my recipients were delighted with what they received. Excellent products, well presented and arrived within the stated time frame.”

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Posted 3 years ago

“DPD we’re at fault for delivering my parcel to the wrong house (never received) but Farrar & Tanner we’re excellent at ensuring I was refunded (it entered my account next day). Customer service was great over the phone. I would recommend for anyone who has issues to just call them as they were very helpful.”

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Posted 3 years ago

“Excellent customer service and prompt delivery has promised”

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Posted 3 years ago

“Brilliant service, knife block very good quality. Would highly recommend. Engraved block made this a more personal gift.”

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Posted 3 years ago

“You have taken my money and not delivered the goods.”

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Posted 3 years ago

Please could you contact us with your details and we will look into what happened - all of our parcels are tracked so we should be able to find a resolution for you. Best wishes, Jude

Posted 3 years ago

Hi Simon, just tracked down your order via your email address - it is showing as delivered on 28 December, it had been sent to your local Royal Mail distribution office but then looks like it had been held up by the strikes pre Christmas and finally delivered just after. I am sorry that it was delayed and have refunded your delivery cost, I hope the recipient enjoyed the gift despite the delay. Kind regards, Jude

Posted 3 years ago

“Great service, quick postage. Receiver loved the present - really nice you can personalise the items. A unique touch, great quality also.”

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Posted 3 years ago

“Beautiful and really well packed. Lovely”

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Posted 3 years ago

Farrar & Tanner is rated 4.8 based on 9,323 reviews