Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 8,233 Reviews

94 %

of reviewers recommend Farrar & Tanner

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 18th January 2026

551

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In my Grandson's words quality.”

Helpful Report

Posted 4 years ago

“I ordered a Gin in an engraved case for a 60th Birthday present with plenty of time for it to arrive. I had confirmation of dispatch then it didn’t arrive on the latest projected date. I contacted customer services and they responded within 15 minutes and said there was a mistake and they’d dispatch it on express delivery and refunded the delivery charge. I asked for confirmation it would arrive on the Friday (this was the Wednesday) as that was when I needed it as it was a gift. I got no response. I sent two more emails on the Thursday and Friday with no response. Called customer services it just rings and cuts off. It finally arrived on the Saturday, too late to save my embarrassment as I had to make excuses for not having a gift. I sent another email to customer services. I got a response on Monday saying sorry and giving a 10% refund. No explanation for why I was ignored or why Express delivery was not Express at all. Mistakes happen but customer service is judged on how mistakes are dealt with. Really poor I would not use them again.”

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Posted 4 years ago

“Quick no nonsense service. Goods as described and what was wanted.”

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Posted 4 years ago

“Lovely product, fast and easy service and delivery.”

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Posted 4 years ago

“Exactly what I was looking for, good quality hip flask with good engraving. Arrived promptly.”

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Posted 4 years ago

“Engraved glass exactly as ordered. Beautiful presentation box. Swift delivery. Will definitely order again for a special occasion.”

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Posted 4 years ago

“I ordered an item from Farrar & Tanner at about six o'clock one evening, and it was delivered by nine o'clock the following day. Excellent service, the item was well-packed and exactly what I wanted. Very happy with the shopping experience with Farrar & Tanner.”

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Posted 4 years ago

“Beautifully presented makes a really special gift for a loved one.”

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Posted 4 years ago

“Helpful customer service, quick delivery with engraving laid out on 3 lines which I'd not been able to request on the order but had been done by F&T which was great - we bought it for a 50th birthday present - he was delighted with it”

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Posted 4 years ago

“Very happy with them.”

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Posted 4 years ago

“Although I wanted love knott candles I was sent love knott flutes which was a lovey Golden present for Brother and his wife.Together with a bottle of champagne .T,he service on line and did speak to someone he was most helpful”

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Posted 4 years ago

“I cannot praise your service too highly! An order placed on Saturday ( a last minute gift) and delivered on Monday am. Perfect timing! Not to mention that the gift was excellent quality. Thank you very much.”

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Posted 4 years ago

“Great quality and quick delivery x simple and easy to order with personalisation.”

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Posted 4 years ago

“Perfect gift. Glasses are lovely snd engraving is too. I’m sure the happy couple will be delighted with this gift.”

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Posted 4 years ago

“First time I've used Farrar and Tanner. I wanted something a bit different for a relatives 60th, I did a Google search and was so pleased to find a site with interesting and very good value items. It arrived quickly and was well packaged. It looked good quality and I was very pleased, as to was my relative. I will be back that's for sure and will also recommend!”

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Posted 4 years ago

“Kneeler pad seems very sturdy and is excellent quality. Time will tell for durability but so far I'm really pleased.”

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Posted 4 years ago

“Brilliant service, easy to use and fab presentation.”

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Posted 4 years ago

“great service”

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Posted 4 years ago

“Hi there Unfortunately my experience has been terrible, placed order on 30/07/21 and I still haven’t received it, i emailed last week for a delivery update and was told something had gone wrong with delivery and it would be resent with dpd and would be with me next day, still nothing ,if someone could get back to me that would be great Thanks Order #157417”

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Posted 4 years ago

“Great customer service. Easy to order. Very quick delivery. Very impressed”

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Posted 4 years ago

Farrar & Tanner is rated 4.8 based on 8,233 reviews