Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 8,517 Reviews

95 %

of reviewers recommend Farrar & Tanner

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 12th April 2026

559

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had placed an order on October 9, 2023 what was supposed to be a gift for my Godson's 1st birthday. The original shipping method was 5-7 business days. It is now November 17th, 2023 and i still have not received my order. Not only did i miss my Godsons birthday, but i also received endless stress from the customer service teams. Every time i check in on the status of my shipment i was given a generic response stating that they do not know where the shipment is and that they will reach out to the shipping company and let me know. Honestly this is so unprofessional and board line careless treatment of their customers. All i want is to receive what i had already purchased 40 days ago.”

Helpful Report

Posted 2 years ago

Public Reply Hi Nikola, Thank you for your review, We sincerely apologize for the inconvenience and frustration you have experienced with your recent order. First and foremost, we want to extend our heartfelt apologies for missing your Godson's birthday. We understand the importance of such occasions, and we deeply regret that your experience did not meet your expectations. We sincerely apologise for the inconvenience and frustration you have experienced with your recent order. First and foremost, we want to extend our heartfelt apologies for missing your Godson's birthday. We understand the importance of such occasions, and we deeply regret that your experience did not meet your expectations. As of now, the courier is actively investigating the situation, and we are eagerly awaiting their conclusion. While we understand the frustration this delay has caused, please be assured that we are doing everything in our power to expedite the process. Your concerns are valid, and we appreciate your patience as we work to resolve this matter. In light of the unfortunate delay and the impact on your special occasion, we have emailed you regarding the option of a replacement or a refund. We understand that this may not fully make up for the inconvenience caused, but we hope it provides a measure of resolution for you. Kind Regards, Jamie Customer Service

Posted 2 years ago

“Prompt delivery of good quality glassware. However, personalized engraving not the best quality.”

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Posted 2 years ago

“we bought the wine cooler for a friends 70th and was so impressed that we bought another for a friends wedding. really good quality and nicer than the photos would seriously recommend”

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Posted 2 years ago

“Spot on, thank you.”

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Posted 2 years ago

“Beautiful leather bag and excellent customer service”

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Posted 2 years ago

“I ordered two engraved whisky glasses as a gift. We received them within a day or two and were delighted with the quality and the product. The presentation is delightful, each being wrapped in protective foam, then their own individual black velvet bag before being placed in a lovely gift box. Excellent service and great quality. Would certainly recommend this company.”

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Posted 2 years ago

“Amazing quality and my watches look sit and look great inside. Highly recommend. Thank you.”

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Posted 2 years ago

“Really impressed with quality of the pocket watch I purchased that was engraved for free”

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Posted 2 years ago

“Excellent product delivered quickly.”

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Posted 2 years ago

“I had to return a faulty item and the customer service to do this was no nonsense and overall excellent, with the refund back in my bank account within the week.”

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Posted 2 years ago

“Lovely website, easy ordering, quality products, prompt delivery.”

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Posted 2 years ago

“A very easy transaction. Excellent product, good quality and great value. Very quick delivery. Thank you 😊”

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Posted 2 years ago

“An excellent tote bag with the all important zip closure for extra security. Useful pockets and a separate smaller bag within. I’m delighted with the purchase.”

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Posted 2 years ago

“Easy to order and very quick delivery. Good non plastic packaging. Tried to buy this decanter (Dartlington Limelight) for son-in-laws 40th birthday. Unavailable on all sites but here. Top price paid but worth it.”

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Posted 2 years ago

“The ordering process was very simple and delivery was very efficient and quick. The item itself was exactly as described and very good quality.”

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Posted 2 years ago

“All effucient and straightforward but because the VAT wasn't included in the total price advertised the additional ten pounds was only stated at the very end of the transaction when it felt too late to go back.This was unexpected and as it is not a universal practice would make me hesitate to buy from you again.”

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Posted 2 years ago

“Product looks wonderful thanks”

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Posted 2 years ago

“great gift ideas for all purses. arrived very quickly and I'm very happy with my purchase.”

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Posted 2 years ago

“Beautifully crafted leather A4 portfolio given as a gift. Packaged in a gift box wrapped in tissue, only needing a ribbon. Simple to order, prompt delivery absolutely perfect service and gift. Brilliant all round.”

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Posted 2 years ago

“Brilliant help on the phone. When I had mistakenly ordered the wrong item”

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Posted 2 years ago

Farrar & Tanner is rated 4.8 based on 8,517 reviews