Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 9,221 Reviews

95 %

of reviewers recommend Farrar & Tanner

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 13th September 2026

567

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From website layout and ordering to finished product was not only thorough but an enjoyable experience the process felt special and unique as was the product delivered speedily packaged really well stunning product would definitely order again”

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Posted 1 year ago

“Really pleased with the item I received in a beautiful box and very happy with it will definitely purchase more in the future.”

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Posted 1 year ago

“This backgammon board is well-made and visually appealing. However, be aware that this is a travel-sized board, much smaller than a standard full-sized version. While it’s convenient for portability, the smaller size might not suit everyone. Considering the size, it feels a bit pricey for what you get.”

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Posted 1 year ago

“I was happy with all aspects of the order from its placing through communication to delivery in spite of Storm Darragh's disruption. The product looks great - and I'm confident that the recipient will think so too.”

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(Cheltenham) - Posted 1 year ago

“Great quality of product and quick service”

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Posted 1 year ago

“I ordered and paid for two pairs of Darlington Celebrate Ruby Copa Gin & Tonic 2x455 DKK. Now the parcel arrived but only contains one pair - for … sake, it is a Christmas present 😱”

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Posted 1 year ago

“Service was quick but I was disappointed with the engraving it’s so tiny! I expected the letters to be larger on the silver napkin ring I ordered also the packaging was very poor, just a little plastic bag stuffed through the ring not even wrapped around it for protection then stuffed in a cardboard envelope”

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Posted 1 year ago

“Great communication, fast delivery.”

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Posted 1 year ago

“Brilliant thank you”

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Posted 1 year ago

“Great bag, lovely soft leather. Bit disappointed with engraved tag and the vost ofcthis.Thought this was going to be a luggage tag as shown on Web site but was just a small square of leather, attached with a link chain. Nothing like the picture on Web site. More like a promotional tag for the company. Hence 3 stars. Delivery was quick and safe.”

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Posted 1 year ago

“Professional and prompt service from ordering to delivery. Product was as advertised, good value and personalised as described. Thank you.....would recommend.”

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Posted 1 year ago

“Not the best experience.... ordered an item online, and to be engraved. Arrived the next day, not engraved and the item was not the same as the picture online. Ordered another item as a replacement, as I needed quickly, without waiting for a return and refund etc. New item arrived next day, and was correct. So, I started the return process for the wrong item, have sent the item back using their tracked Royal Mail service a week ago, and heard nothing. Chased for an update on my refund and I keep being told to provide the RM tracking number, which I don't have. Clearly they have the tracking number as they generated the returns label from their system and emailed me the dynamic link to generate the label to print (hence I can't now re-generate the label to get the tracking number). Basically, they can't confirm if they have my return, and won't refund without me proving they have it. Needless to say I won't be ordering from them again.”

Helpful Report

Posted 1 year ago

Dear Kristian, We’re very sorry that your initial item arrived without engraving. Regarding your return, while we provide return labels via Royal Mail, they are generated through their platform, which means we don’t have access to the tracking details. This is why we kindly ask for proof of postage. Providing this helps us issue your refund much faster—typically within a few days—rather than waiting the standard two weeks due to the Christmas backlog in returns. We can only process refunds once we confirm that the item is on its way back to us. Without proof of postage, there’s a risk the item may not be returned, which could delay or prevent your refund, as explained on the email from our customer service team. If you have posted the item back to us, then you will of course receive a full refund. We have only asked for you to provide the proof of postage so that we can process the refund faster for you, without it, it can take up to 2 weeks to be processed due to the high volume of returns. Kind Regards Farrar and Tanner

Posted 1 year ago

“Great customer service and communication. Thoughtful gifting ideas and easy ordering. Reasonable pricing. Delivery good.”

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(Cheltenham) - Posted 1 year ago

“it was amazing gift and super fast , thank you very much 🫶🏻”

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(Cheltenham) - Posted 1 year ago

“I was looking for something personal for my brother’s 60th birthday. He loved cycling. I found this Dartington glass tumbler with cyclists on and it could be engraved. Love it and he will to. Great communication. Quick delivery and very well packed. Fully recommend. Thank you”

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Posted 1 year ago

“Fast delivery and very well packaged Highly recommend 👍”

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(Cheltenham) - Posted 1 year ago

“Hopefully good products - we won't know until the recipients open them at Christmas. Poor process on the website for ordering. Very confusing on billing and delivery addresses which ended with them being partially transposed which I had to intervene when the confirmation emails were sent. I didn't dare risk trying to put two gifts with different delivery addresses in the same basket to claim the discount offered so did them one at a time and still had hassle. I tried to order the posh packaging for both but gave up in the edn on the second one. In the event both packages were delayed in the delivery process with one being routed to an incorrect distribution centre. Uninsrpiring at best.”

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Posted 1 year ago

Dear Ian, Thank you for your review. Your order was placed on our standard delivery service, which, as outlined at checkout, can take up to 10 working days. Your parcels were dispatched on 3rd December and arrived on 10th December, within the expected timeframe. Regarding the billing and delivery addresses, our checkout process includes a clear tick box if you wish to separate these details. We appreciate you contacting us to amend your information, and we were able to adjust this promptly before dispatch. As for placing two separate orders to different delivery addresses, this approach was correct given that our system only applies one delivery address per basket. We understand that this may have added extra steps for you. Lastly, we regret that one package encountered a delay at a distribution centre, as this is rare and typically outside our immediate control once dispatched. We trust the recipients will enjoy their gifts, and we thank you for your order. Kind Regards, Jamie Customer Service

Posted 1 year ago

“I bought 2 items as Xmas presents so have not had any reaction from recipients yet. However both look good and as they were on the web site. Delivery was quick and no problems.”

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Posted 1 year ago

“My attention was captured by the visual impact of the advertisement and looking through it one if the items intrigued me so I bought it. Communication first rate and item arrived promptly and exactly as described. All told very pleasant experience.”

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(Cheltenham) - Posted 1 year ago

“Excellent and speedy service”

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Posted 1 year ago

Farrar & Tanner is rated 4.8 based on 9,221 reviews