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Farrar & Tanner Reviews

4.8 Rating 5,888 Reviews

95 %

of reviewers recommend Farrar & Tanner

Company Reviews

Product Reviews

4.8

Based on 5,888 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 18th April 2024

Farrar & Tanner 5 star review on 27th March 2024

Farrar & Tanner 5 star review on 27th March 2024

Farrar & Tanner 5 star review on 22nd March 2024

Farrar & Tanner 5 star review on 19th March 2024

Farrar & Tanner 5 star review on 29th February 2024

Farrar & Tanner 5 star review on 29th February 2024

432

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The engraving looked perfect and I am happy with the quality of the design. However, the blade arrived with several scratches and blemishes. I am disappointed with the handling and quality checks that allowed this through.”

Posted 1 year ago

Thank you for your review, I am so sorry to hear that blade arrive with scratches, this is most unusual and we'd like to get this fixed for you. Please can you email us with your order number and some pictures of the scratches? Our email address is customerservice@outdoor365.co.uk Kind Regards Jamie Customer Service

Posted 1 year ago

“Very good customer service and product was delivered promptly. Slightly disappointed with chess pieces as some wobble over when placing them possibly due to green felt underneath not being placed centrally under all of the pieces.”

Posted 1 year ago

Dear Clara, Thank you for your review, My apologies for the this, I do appreciate how this can affect a game of chess. I have emailed you directly to resolve this. Kind Regards, Jamie Customer Service

Posted 1 year ago

“The chess set didn't look like picure at all. Pieces looked different. The soft part inside the storage box is made cheap and quite careless though the set was over 100”

Posted 1 year ago

Please contact us and we can look into this for you, it's most unusual for our photography to not match up to the product as we do all of our photography in house. We want you to be happy with your purchase so please do get in touch and we can look at what we can do to resolve this for you. Best wishes, Jude

Posted 1 year ago

“I did not order the knife with the cork screw,but did not need the hassle of sending them”

Posted 1 year ago

“Farrar and tanner”

Posted 1 year ago

Please could you contact us with your order number so that can check for you - we do post outside of the UK but your order may have been delayed by UK strike action. You can email directly to jamie@outdoor365.co.uk Many thanks, Customer Service

Posted 1 year ago

“The strain or due that was put on the wood was not even and as soon as it was taken out of the box the brass inscription feel off, also the lining on the kids is loose I was disappointed as it was a Christmas present for my son.”

Posted 1 year ago

“I've not received the item I believe its still with royal mail”

Posted 1 year ago

“Placed order on the 5th but ihas not arrived. They are not answering the phone and my emails get an automated response. WHY?? You should not be using Royal mail at this time, as you are letting your customers down. The knives are excellent quality, but customer service poor.”

Posted 1 year ago

Hi Robert, I can see your item is now delivered, the postage cost was refunded as well. Unfortunately, everybody seemed to be experiencing delays with postage and we have been overwhelmed with calls. We are working through calls and emails, and we're pleased to see that parcels are getting delivered although I appreciate that they are arriving late. We are up to date with our dispatch, it's a backlog with Royal Mail that is causing the delay to delivery. Glad the parcel is now safely with you. Best wishes, Jude

Posted 1 year ago

“Gift arrived late because of Royal mail strikes. Farrar and Tanner should claim back their 48hr tracked payment. The gift of course was beautiful.”

Posted 1 year ago

“Stop using royal mail . Learn from experience I have used you twice with the same delivery let down.”

Posted 1 year ago

“Ordered vintage cognac leather apron /with engraving Shipping was fine to U.S. (2 weeks) Quality of apron was good Engraving was done but can not see it …very very very small! No contrast color to leather.We wanted a personalized apron for our son in law…”Chef JD “ but as he opens his gift he will not see the engraving!!! You have to look really hard to see it!!!”

Posted 1 year ago

“Reasonable quality for the price but feel the black band finish in the block is very poor.”

Posted 1 year ago

Please do contact us at customerservice@outdoor365.co.uk and we will assist with a replacement - if you have any photos to send across that would also be really helpful. Kind regards, Jude

Posted 1 year ago

“Not received the goods yet”

Posted 1 year ago

So sorry you've not received your order - with the strike action from Royal Mail happening on 25 November as well as 28 November, along with increased orders due to Black Friday, it seems the whole of the postal system has been impacted by this and significant delays have been seen, I hope that the parcel has since arrived. Best wishes, Jude

Posted 1 year ago

“The backgammon board itself is of high quality and very nicely finished. The cheap, light weight plastic counters let down the set - not expected at this price point.”

Posted 1 year ago

“Have bought as gift for my husband for Xmas. Prompt delivery and very well packaged, but glad I checked product before wrapping. I was disappointed to find the cover with what looked liked wash smear marks all over it, I had to give it a polish. Also the personalisation I thought would be done in gold lettering, not so, it was printed into the leather instead.”

Posted 1 year ago

“Actual product looks very good. However was sent in a scruffy gift box that looked to have been damaged whilst packaged. Asked for another to be sent out to me as the product is a gift but I am still waiting for this.”

Posted 1 year ago

“My order of a black leather A4 zipped folio arrived promptly and looks as described - I'm sure my son will be delighted with it. However, the personalised naming on the bottom right of the file is not embossed deeply enough, so not very clear at all. Also, the tissue wrapping of the file did not cover it and was crumpled - not packed with care inside the box... this may seem a small point but it gave a disappointing first impression when opened, and clashed with the classy branding and goods Farrar & Tanner portray. I will rewrap before gifting!”

Posted 1 year ago

Hi Sarah, Thank you for your review - I appreciate your comments and will check with our warehouse to make sure that this does not happen again, the presentation really does make a difference to the gift so I am disappointed that more care wasn't taken. I hope he does like it when opening today! I've emailed you directly as well. Kind regards, Jude Customer Service Manager

Posted 1 year ago

“Prompt service but disappointed the engraved name done on same side as the Opinel logo so didn't stand out”

Posted 1 year ago

“Product was excellent,but it arrived in a plastic bag.”

Posted 1 year ago

“Gift recipient was sent invoice and there was no facility to say who the gift was from. Otherwise the product itself was satisfactory”

Posted 1 year ago

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Farrar & Tanner is rated 4.8 based on 5,888 reviews