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Farmison & Co Reviews

4.8 Rating 29,910 Reviews

95 %

of reviewers recommend Farmison & Co

Company Reviews

4.8

Based on 29,910 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Farmison & Co Review Verified review from genuine Farmison & Co customer.

About Farmison & Co:

Farmison & Co have one simple mission, to help the nation to Eat Better Meat. Purveyors of Heritage British Rare & Native Breed Meat. Fresh from the Dales To Your Door. Widest range of breeds and cuts in Britain.

Visit Website

Phone:

01765 824 050

Email:

care@farmison.com

Location:

Bondgate Green, Ripon, North Yorkshire,
Bondgate Green, Ripon, North Yorkshire
North Yorkshire
HG1 1QW

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Farmison & Co 5 star review on 10th April 2024

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Farmison & Co 5 star review on 8th April 2024

Farmison & Co 5 star review on 8th April 2024

Farmison & Co 5 star review on 8th April 2024

Farmison & Co 5 star review on 8th April 2024

1579

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First ever order. It arrived not packaged well one of the items (a stuffed duck) the packaging wasn’t sealed it had leaked over everything and through the inner and outer packaging. A lot of money for such a poor finish. We didn’t eat it. Worried about the hygiene”

Posted 1 year ago

Hello Cathryn, Thank you for bringing this to our attention and we sincerely apologise that you weren't happy with the produce you've received. We of course want to make sure our customers are 100% satisfied with the produce they receive from Farmison & Co. If you would like to discuss this further, please contact Customer Care on 01765 824050. Customer Care Team.

Posted 1 year ago

“We ordered the three bird roast as it sounded the perfect option for Christmas lunch. It arrived looking delicious. We cooked and carved as directed. This is where the good news end. The only way to differentiate the turkey from the duck was the colour of the meats. Both were tasteless. If there was pheasant present there was no way to identify it as it was not obvious. There was sparse evidence of any cranberry stuffing. I love the ethos of Farmison, unfortunately this is the second year we have been disappointed by our Christmas lunch choice from this company. We will not be ordering again.”

Posted 1 year ago

Hello Donna, thank you for taking the time to leave a review. We are very sorry to hear that you are unhappy with your 3 bird roast from us. We of course dislike letting our valuable customers such as yourself down. Our sincerest apologies once again for the disappointment caused. Kindest Regards, Customer Care

Posted 1 year ago

“Packaging is good. Delivery was expensive but it was Christmas. So far the meat products have been very good and very poor. The fillet tails were excellent, the sausages lovely. The ballotine of chicken was very nice and were received well but were pricey for the size. The big disappointment was the Beef Wellington. Absolutely terrible. Cooked exactly to instruction erring to the side of medium rare. Result was an undercooked pastry and a well done Fillet inside. The duxelle wasn't good enough to make up for an expensive waste. The worst product I've had from Farmisons”

Posted 1 year ago

Hello Alan, we are very sorry to read that you experienced a very disappointing service from us in this occasion. Unfortunately we cannot see any contact from yourself to us, We would love to be able to rectify this for you and restore your faith in us. Please contact Customer Care on 01765 824050 as we would like to resolve this for you. We look forward to hearing from you. Customer Care

Posted 1 year ago

“Turkey cushions were smaller than I imagined and the sausage roll was too! The gravy want great either.”

Posted 1 year ago

Hi Donna, Thank you for taking the time to leave a review. Our apologies that you were unsatisfied with the gravy and the size of the turkey parcels and sausage roll. I've had a look into this further and can't see any communication, if you would like to discuss this further please don't hesitate to give us a call on 01765 824050. Customer Care

Posted 1 year ago

“Although I have been happy with previous orders from Farmison this Christmas has left me feeling very disappointed. The order did not arrive on the nominated day, had received tracking details from DPD advising delivery between 8.30 -9.30 pm. However at around 6.15pm DPD tracking said Delayed and to wait for updates. Never heard another thing from them. Next day tried phoning Farmison, was on hold for over an hour. Emailed but again, standard reply saying I would hear within 49 hrs! Posted on Facebook page and instantly received a response via messenger. Was advised the meat would be 'OK' for 72 hrs. Not acceptable so requested refund, which is being processed but still haven't received. So , No joint, too late to find a replacement locally, Christmas dinner ruined, ended up with Turkey, which was all we could find and no one wanted, plus the stress which we could have all done without. From other posts on social media I realise r That we are not alone, and that DPD seems to have crumpled under Christmas pressures. Don't feel at all confident in using Farmison again.”

Posted 1 year ago

Hi Lynne, Thank you for taking the time to leave a review. Our apologies for the delivery delays with your order. Our courier did suffer with terrible delays making Christmas deliveries. It was devastating to watch the delays across the nation, it is upsetting that you were in this. I can see that you have received your refund. If you would like to discuss this matter further please contact us on 01765 824059. Customer Care

Posted 1 year ago

“Thought I had just sent my last review elsewhere. Poor performance and still have Informed not now available until after New zYear not received the product.Given full delivery details but never delivered and I was never told.”

Posted 1 year ago

Hi Atholl, thank you for taking the time to leave a review. Unfortunately on the lead up to Christmas all delivery couriers faced difficulty as they overstretched and overcommitted. I can see that your gift has been rearranged for collection and collected. Customer Care

Posted 1 year ago

“Delivery arrived a day late, which was fine, but the quality of the meat wasn't up to the standard I anticipated We ordered separately a Turkey and goose fat potatoes meal that was even more disappointing. Farmison website is a really good concept and easy to order, but I would expect the quality of the product to be higher.”

Posted 1 year ago

Hello Gregory, thank you for taking the time in leaving us a review. We sincerely apologise that you were unhappy with standard of food you received. All feedback from our customers is always very warmly received to further improve our business whether it is negative or positive. If you require any further assistance from us please get in touch via care@farmison.com. Kindest Regards, Customer Care

Posted 1 year ago

“Not good selected my products selected next day delivery and never received anything to be fair to them it was a busy time of year and they gave me a full refund but still my Christmas was ruined as I had ordered the meat for the dinner so unfortunately my 81 year old dad went hungry on Christmas as I only had the veg”

Posted 1 year ago

Hello George, we are very sorry to read that you experienced a very disappointing service from us in this occasion. Our parcel courier, along with many other couriers, experienced nationwide delays due unprecedented demand and market conditions. We can see that you received a full refund for your order. We are sorry once again that we were not able to supply you and your family with your order on this occasion. Customer Care Team

Posted 1 year ago

“Prior to my most recent experience, I have always rated Farmison very highly. However, the debacle over the non-delivery of my Christmas turkey and subsequent difficulty in receiving a refund in light of this has incurred considerable reconsideration of this view. I completely understand that errors occur and your Customer Services staff were very friendly and considerate but despite numerous phone calls and emails, I have yet to receive a refund and my most recent email has been ignored. I remain out-of-pocket.”

Posted 1 year ago

Hi Catherine, Thank you for taking the time to leave a review. Upon looking into this further I can see you have been in touch with our Customer Service Manager and this has now been resolved with a positive outcome. Customer Care.

Posted 1 year ago

“They sent a joint of pork which was 3 days out of its sell by date. Only offered a refund , no goodwill gesture given as a way of apology.”

Posted 1 year ago

Hi Chota, thank you for taking the time to leave a review. Our apologies that you were unhappy with the pork you received. We can see that you have received your refund, if you would like to discuss this further please don't hesitate to contact us on 01765 824050. Customer Care.

Posted 1 year ago

“Cooked the bacon wrapped turkey galantine as per instruction, used a Meater plus (have used one for a long time now) and found the Turkey to be rather tasteless, very dry and very disappointing. Despite using a newly sharpened chefs knife, it fell apart somewhat during carving as well. The poultry gravy was voted the most insipid, dishwater like gravy ever tasted as well. The other items bought were all very good I hasten to add but at £115 for the Turkey, never again!”

Posted 1 year ago

Thank you for taking the time to leave a review. We are very sorry to hear that you were unhappy with your Turkey. We have passed on your feedback and we are truly sorry you were disappointed. Customer Care

Posted 1 year ago

“Last year I ordered the Sweet Cure Gammon joint and when it arrived it was exactly like the picture and when cooked was delicious. It was my friends turn to do christmas lunch this year but as they enjoyed the gammon last year they asked me to cook on and take it with me, this I did. when it arrived it was nothing like the picture but as I have trusted Farmison for years I thought it would be just as tasty and I didn't want to order another in case it was just the same and then I would have two. When I cooked it I was very disappointed. The meat was a lot darker and I did not like the taste at all. I could not take it to my friends so I had to let them down. I have since tasted the meat and disliked it so much that I have thrown it away. I have always been happy with Farmison and have recommended them I now am not sure what I will do now.”

Posted 1 year ago

Hello Barbara, thank you for taking the time to leave a review. We are very sorry to hear that you are unhappy with us. Unfortunately we cannot see any contact from yourself to us, We would love to be able to rectify this for you and restore your faith in us. Please contact Customer Care on 01765 824050 as we would like to resolve this for you. We look forward to hearing from you. Customer Care

Posted 1 year ago

“Used Farmison for the first time as we are expecting extra guests for Christmas and my usual organic butcher had sold out of ducks . Ordered one from Farmison which was delivered promptly on time. However, when taking the duck out of the fridge just now so I could rearrange things I notice that the USE BY DATE is the 23rd ! Safe to say I will not be ordering from Farmison again.”

Posted 1 year ago

Thank you for leaving us a review Karen, our sincerest apologies you were disappointed with your use by date on your ducks. This issue has now been resolved by one of our team. If you have any further comments please get back in touch with us. Once again our sincerest apologies. Customer Care

Posted 1 year ago

“I order a month in advance, and 2 days before Xmas they tell me they cant give me some of the stuff I have ordered so now I got find someone to get me what I need as I am disabled and can't get out alone.”

Posted 1 year ago

Hello, thank you for taking the time to leave a review. We aim to fulfil all of our customer orders 100% but unfortunately from time to time the stock we initially thought we would have is not available, this can be due to quality control or supplier levels. Although your order was placed in advance we only get told of order changes later on in the day and after all orders have been dispatched. Our sincerest apologies for this and we can see a refund for the potatoes has been completed. If you require any further assistance please call us on 01765 824050. Kindest Regards, Customer Care

Posted 1 year ago

“Not impressed with the Christmas Gammon joint that arrived today. What is advertised is nothing like what was delivered. Hoping that Waitrose still have stock left!”

Posted 1 year ago

Hello Graham, thank you for taking the time to leave us a review. We are sorry to hear you were unhappy with your gammon joint. We can see you have been offered a complementary £25 voucher from one of our customer care tea. We sincerely apologies for any disappointment caused and if you have any further comments please fell free to contact us on 01765 824050. Customer care

Posted 1 year ago

“Received an email at 5.52pm the day before delivery to say a major part of my order was unavailable, I wouldn't have placed the order if the chicken hadn't been in stock but Farmison don't give any option other than a refund/voucher for the missing item. I now have everything I need for Sunday dinner except the chicken. I can't fault the quality of the meat but the customer service is rubbish. If an item is out of stock they should give you the option to cancel the whole order.”

Posted 1 year ago

Hello Lisa, thank you for taking the time to leave us a review. We can see that you were in contact with one of our team members and was offered to have a chicken sent out to you. A full refund for the chicken has also been processed. Our sincerest apologies and if you require any further assistance please let us know. Customer care

Posted 1 year ago

“I don’t normally write reviews but have been emailed multiple times to write this one. The beef wellington was only ok, I would not order again as there was far to much mushroom duxelle of which lacked flavour and was under seasoned. The beef itself was good. Pity about the rest.”

Posted 1 year ago

Hello Nichola, thank you for taking the time to leave a review. Would it be possible for you to forward the emails you have sent to care@farmison.com as unfortunately we cannot find any correspondence from you. We would love to put this right for you. We look forward to hearing from you soon. Customer Care.

Posted 1 year ago

“Was expecting more from the food i ordered, the burgers although very juicy and tasty were full of hard gristle, i expect the odd bit to slip through,but 3 out of the 4 were full of it . The microwave meals o ordered were very runny and pretty tasteless, i have had much better for less money elswhere. I dont like leaving negative reviews, but i am just being honest,”

Posted 1 year ago

Our sincere apologies that you were unhappy with your order. We would love to be able to rectify this for you and restore your faith in the product. If you haven't already done so please contact Customer Care on 01765 824050 as we would like to resolve this for you. We look forward to hearing from you. Customer Care

Posted 1 year ago

“Updated to say that Rachel has been in touch and is replacing the pork ribeye chops plus an additional gift. The mark of a good company is not that it never gets things wrong but how it acts when things do go wrong. The service to rectify the situation has been second to none so I am editing my review accordingly. Put in an order for delivery for our son’s birthday weekend. Streaky bacon was delicious, no shrinkage at all, chicken Kyivs and Parma ham wrapped chicken breasts were deliciously tender, however our bone in pork ribeye chops were off. We thought at first it was the ‘bloom’ from the packaging but realised that this was not the case. E mailed Farmison who have unfortunately yet to reply. Have had their meat before and it has always been excellent, as has their customer service. Very disappointing this time. As such I feel I’d struggle to recommend in case it happened to someone else.”

Posted 1 year ago

Hello Andrew, thank you for taking the time to leave a review. I am pleased to hear that we were able to rectify your issues. Thank you for your custom and we hope to hear from you soon. Warmest regards, Customer Care Team

Posted 1 year ago

“Fillet very good. Heritage sirloin tasteless Very disappointing”

Posted 1 year ago

Our sincerest apologies you found our Thick Cut Sirloin Steaks to be tasteless and disappointing. We would love to be able to rectify this for you and restore your faith in the product. If you haven't already done so please contact Customer Care on 01765 824050 or email us at care@farmison.com as we would like to resolve this for you. We look forward to hearing from you and thank you very much for taking the time to leave us a review. Rachel Customer Care

Posted 1 year ago

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Farmison & Co is rated 4.8 based on 29,910 reviews