Farmer Gracy Reviews

Name: Farmer Gracy
Address: Herenweg 436, Noordwijkerhout, South Holland
Rating: 4.73

4.7 Rating 34,061 Reviews

93 %

of reviewers recommend Farmer Gracy

Company Reviews

Metrics

Info

4.7

Based on 34,061 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farmer Gracy:

World class flower bulbs, tubers and bare-root plants online, including many unusual varieties you won’t get anywhere else!

Visit Website

Phone:

330 808 7304

Email:

customercare@farmergracy.com

Location:

Herenweg 436,
Noordwijkerhout
South Holland
2211 VJ

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Farmer Gracy 4 star review on 18th September 2025

1639

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Honestly, I’m appalled at what was sent to me, these are supposed to be quality Dahlia tubers? all of them have broken necks, every neck is severed on them, there’s absolutely zero eyes, one of them has spots of white mould on it, another is soft and rotten, one has damage to multiple tubers where it looks like they’ve been sliced through, is this the best your company can send to customers? it’s like I’ve been sent the dregs that’s scraped off the bottom of a container, not good enough. Arrange a collection for these please, I’d like a full refund. Incredibly disappointed it won’t let me upload multiple photos of how bad they all are either!”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that some of your dahlias have arrived in poor condition. Please send photos of any which concern you to customercare@farmergracy.com and we'll be happy to assist. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“Ordered a Colocasia 'Pharaoh's Mask'. A £35 bulb! Received a pathetic tiny 1.5cm bulb. Complained, was told that the listing was initially incorrect. They then sneakily changed the 'size guide' of the bulb on the website and added a picture of "what to expect" which was still 2-3x bigger than what I received. I was expected to return it for any financial compensation.”

Helpful Report

Posted 2 years ago

Hello, Colocasia 'Pharaoh's Mask' is a brand new variety and the bulbs haven't yet matured into large bulbs. But it is fascinating plant and extremely rare. If you do not wish to keep the bulb, of course it can be returned for a refund. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“Very disappointed with the quality of the plants I received. I made a complaint, and was told basically wait and see. I will not be buying from them again.”

Helpful Report

Posted 2 years ago

Hello, If you have concerns about a plant, please do contact us by emailing customercare@farmergracy.com and send a photo if possible. Normally a replacement will be sent is a plant has arrived in poor condition. If it has already been planted, you can of course get back to us later this spring if the plant in question doesn't grow. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“I bought a bag of mix renuculus and enanamy which I was very excited about. I planted both. The renunculus bag all rotted except one plant. The enanemy still hasn’t sprouted yet so not sure about that. I have to assure you that I followed the instructions for sprouting them , but unfortunately they rotted. I bought other batches from Wilko but they have sprouted and doing well. So not happy about the renunculus.”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that your Ranunculus and Anemones have been unsuccessful, please contact customercare@farmergracy.com who will be happy to resolve that. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“Courier delivered to wrong address and 3 weeks later I'm still waiting for a replacment parcel which has substitutes. I won't be back.”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that your replacement order hasn't yet arrived, please contact customercare@farmergracy.com with your order details so we can check this has been prioritised. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“Yes your flower bulbs are a good ans produce lovely flowers very happy with them will be buying more begonieas and other bulbs in they future”

Helpful Report

Posted 2 years ago

“Not happy still nothing happening with my orders not happy at all . I buy a lot off you not happy”

Helpful Report

Posted 2 years ago

Hello, Please make sure you contact customercare@farmergracy.com if your orders are delayed and we'll be happy to assist. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“not happy with there customer service quite rude ,ordered some now never again think twice before you do”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that you have not received good service. We are always happy to resolve any issues, please contact us at customercare@farmergracy.com if you have any questions or there are any problems with your order so we can assist further. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“My order says fulfilled but I am still awaiting delivery of it”

Helpful Report

Posted 2 years ago

Hello, Your order status will change to 'fulfilled' when it is shipped, we will have sent a shipping confirmation email at the time. Please check your email inbox or spam/junk folder for the confirmation email which will include your tracking link. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“Your bulbs arrived in a sorry state as they had sat in the depot over here as the courier for our route was off sick with no replacement according to the driver who eventually handed them over to me in a completely squashed box (see photo) the courier also took.a photo which should be held on record. Sadly the bulbs did not survive the journey intact with some of the growing points squashed and a couple snapped off at the top. I have registered a complaint with the deliver company and hope that they will pay you to resend the order and that they don’t play football with the parcel this time and instead treat the contents like the living thing they are.”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that your parcel and contents were damaged in transit. Please contact us by emailing customercare@farmergracy.com so we can arrange replacements. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“Your products are good but your delivery couriers are absolutely rubbish - they ignore redirection instructions and just dumped our order outside the house when we were away for a week - needless to say they wer3nt there when we returned!!!”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that your parcel was delivered incorrectly. Please contact customercare@farmergracy.com for assistance. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“I have no idea about the bulbs. Ask me again next spring.”

Helpful Report

Posted 2 years ago

“Our parcel was not delivered (although we were at home, so we don't know how we could have missed the delivery - a pity that they didn't call us). Afterwards, the parcel was sent back to you... so no idea what will happen now... hopefully we will get refunded. We are really sorry about all this because we were looking forward getting these bulbs,”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that your parcel wasn't delivered. Please contact customercare@farmergracy.com asap so we can resolve this for you. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“I have just received my peony yellow crown XXL the picture shown on the website is quite impressive . Being held in two hands . What I have just received is nowhere in comparison , not even close for almost £30 , not good, not good at all, I will asking for a refund”

Helpful Report

Posted 2 years ago

Hello, We're sorry to see that your peony is not as it should be. Please contact customercare@farmergracy.com so we can resolve this for you. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“No result yet but sure it will come up to your usual standard”

Helpful Report

Posted 2 years ago

“We ordered Ranunculus bulbs from Farmer Gracy in the spring. They were planted after following all the instructions and recommendations. Not one has sprouted. No evidence of any growth, shoots, leaves or flowers. That was in May. We won't bother to order from them again.”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that your Ranunculus didn't sprout, you should contact us at the time if there are any issues and we'll always be happy to help. But you can still contact us now about this, please email customercare@farmergracy.com with further details so we can resolve this for you. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“It arrived. My address was incomplete. Delivery driver was helpful but the delivery company is one which I try avoid since they are poor”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that your address was incomplete. The address needs to be entered at checkout and can also be autopopulated by your browser. You can contact customercare@farmergracy.com and we'll be happy to check your saved addresses on our system. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“I bought three lots of lily of the valley one for me two for gifts and no flowers at all”

Helpful Report

Posted 2 years ago

Hello, Lily of the Valley are planted in spring, close to their flowering time, so they usually don't flower in the first year. They should produce leaves for the first year and then will flower from the second year onwards. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“Parcel was damaged”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that your parcel was damaged. Please contact customercare@farmergracy.com straight away if any of the contents are missing or damaged. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“Delivered to wrong address”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that your parcel was delivered incorrectly. Please contact customercare@farmergracy.com if you still have not received this parcel, or if you would like us to check your saved addresses. All the best, Farmer Gracy Customer Care

Posted 2 years ago

Farmer Gracy is rated 4.7 based on 34,061 reviews