Farmer Gracy Reviews

Name: Farmer Gracy
Address: Herenweg 436, Noordwijkerhout, South Holland
Rating: 4.73

4.7 Rating 34,506 Reviews

93 %

of reviewers recommend Farmer Gracy

Company Reviews

Metrics

Info

4.7

Based on 34,506 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farmer Gracy:

World class flower bulbs, tubers and bare-root plants online, including many unusual varieties you won’t get anywhere else!

Visit Website

Phone:

330 808 7304

Email:

customercare@farmergracy.com

Location:

Herenweg 436,
Noordwijkerhout
South Holland
2211 VJ

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Farmer Gracy 5 star review on 24th October 2025

1645

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery etc is good. Well packaged plants. I am waiting for a reply to two emails regarding two different deliveries - one only yesterday which I don’t expect a reply to this quickly. The first query I had was about a very sad looking Hosta, my question being “why does it look like this?” I sent this about five days ago and am yet to receive a reply. Reason for 3 stars. Jennie”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. We're sorry to hear that there is a discrepancy with this order on arrival. We endeavour to respond to all emails as soon as possible, we apologise if you have not received a response. Can I kindly request that you check your junk/spam folder just in case. If the matter has not been resolved then please reach out to us again either by the online chat or by phone. 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 5 months ago

“The dahlia bulb I received was small and one tuber is broken and separated. Another one is broken.”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that there are concerns regarding the condition of this dahlia. Please kindly send an email to customercare@farmergracy.com with further information so we can arrange to replace or refund this for you. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“I have ordered quite a few times but these have to be the worst I've received. They are so small with massive long root's that won’t fit in a pot. I expected bigger buds considering they are meant to flower in the summer, we’ll see what happens”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that there are concerns regarding the order received and for any disappointment caused. Please feel free to send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“Disappointed with the size. One pack of alstroemeria only had two very small tubers in it. Too soon yet to comment on quality of eventual flowers but hopeful they will match the advertised picture. Ordering and delivery worked well.”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that there are concerns regarding the condition of the items received. Please feel free to send an email to customercare@farmergracy.com if you have any concerns regarding their growth. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“Items arrived in a reasonable time, some of the items where in good condition but others were poor and unlikely to grow.”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that there are concerns regarding some of the plants received. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“Plants are good but the post and packaging seems high for bear root as there is little or no weight”

Helpful Report

Posted 5 months ago

Hello, All orders are despatched from our warehouse in the Netherlands and we do our utmost to keep any delivery fees to a minimum. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“Morning. Although I have generally been pleased with the products and the packaging of plants I have purchased, my last order with included a pink agapanthus has been very disappointing - it has died. Very upset daughter who is a 'agapanthusphile' if there is such a word!!”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that there are concerns regarding the growth of this agapanthus. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“Getting begonia ofyous for years but this past couple of times I have noticed begonias are very small”

Helpful Report

Posted 5 months ago

Hello, We are sorry to hear that your are disappointed with your most recent orders. Tuber sizes are approximate and each year, and each harvest will yield tubers of different sizes due to weather conditions. If you have any concerns regarding the growth later in the season then please feel free to reach out to us. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“I ordered 2 bare root Astrantia Sparkling Stars Pink, which arrived well packaged and in excellent condition. Unfortunately, there was a huge disparity in size and health, the large strong bare root is responding well to being potted on, the small weak one not so much. I have emailed to warn you I will be contacting you if the poor specimen fails. Could do better.”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that there are concerns regarding the size and condition of some of the roots received. Please contact us if you have any concerns regarding its growth. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“I’ve always enjoyed buying from FG but lately I’ve experience a reduced quality of some bulbs, some although planted has not come up, which is disappointing.”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that you have been disappointed with the most recent orders received. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“Bulbs and bare roots seem in good conduction some minor damages (I think). It would be nice to have some visuals/ pictures for first time buyers/ gardeners on how to put the bare roots into the soil. Not sure if I have them all the right way up. Fingers crossed something grows.”

Helpful Report

Posted 5 months ago

Hello, We supply some planting information with our orders however, you can find advice in our planting and care section on our website. https://www.farmergracy.co.uk/blogs/planting-care Pleasefeel free send an email to customercare@farmergracy.com and one of the team will be happy to offer advice. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“Concernant les bulbes je trouve le format un peu petit pour les autres plantes cela semble très bien j'attends de voir la floraison aussi je profite sur votre site je souhaiterai une reconnaissance du client”

Helpful Report

Posted 5 months ago

“I am still waiting for a response to my enquiry regarding empty bag and planting”

Helpful Report

Posted 6 months ago

Hello, We're sorry to hear that there is a discrepancy with this order on arrival. We endeavour to respond to all emails as soon as possible, we apologise if you have not received a response. Can I kindly request that you check your junk/spam folder just in case. If the matter has not been resolved then please reach out to us again either via our online chat or by phone. 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 5 months ago

“i ordered some bare root Astrantia and Sanguisorba plants and they all arrived labelled and alive Just planted up so hopefully they will do well The package however that they arrived in had been badly damaged and taped together which i am guessing happened in transit with Evrie . I wasn't very impressed with this but the plants didnt seem to suffer”

Helpful Report

Posted 6 months ago

Hello, We're sorry to hear that the parcel was damaged in transit and for any disappointment caused. It is positive to hear that the plants were not affected however, please feel free to contact us if you have any concerns regarding their growth. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“The plants were well packaged and 75 o/o were showing shoots. 2 hostas and 1 agapanthus looked completely dead. The information that came with them didn’t indicate if this was normal, so I have planted them in the hope they spring back to life !!!”

Helpful Report

Posted 6 months ago

Hello, We're sorry to hear that there are concerns regarding some of these roots on arrival. Please kindly send an email to customercare@farmergracy.com with further information and one of the team can arrange to replace or refund these for you. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“Je suis très déçue des bulbes reçus, ils sont tout desséchés, je ne suis pas sûre que cela prenne...vraiment dommage, le site donnait envie”

Helpful Report

Posted 6 months ago

“Not what i expected ordered 3 bare root plants only 1 was what i expected”

Helpful Report

Posted 6 months ago

Hello, We're sorry to hear that there is a discrepancy with your order. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“Despite having delivered two boxes of plants to our new address in Abingdon the one delivered yesterday was delivered to our old address. Please ensure you only deliver to our new address 162 Wootton Road, Abingdon OX14 1JZ. I now have to collect it a journey of 12 miles.”

Helpful Report

Posted 6 months ago

Hello, The address printed on the parcel is the address that is added at the checkout. Please note that we have a variety of express checkout options including paypal, google and shop pay, they will automatically complete your information regardless of your saved address on the Farmer Gracy website. We are sorry to hear that an order has been sent to an old address and for any inconvenience caused. Please feel free to send an email to customercare@farmergracy.com with further information and one of the team can investigate this matter for you. All the best, Farmer Gracy Customer Care

Posted 5 months ago

Helpful Report

Posted 6 months ago

Posted 5 months ago

“I bought some geums and they are all bare root. A few looked very strong. Others looked okay but a couple maybe 3 roots were very small with no sign of life and were the same variety, which I can't recall now! I potted them the day they arrived and will inspect them again tomorrow, hopefully, the ones that didn't look great will have some signs of growth.”

Helpful Report

Posted 6 months ago

Hello, We're sorry to hear that there are concerns regarding the condition of the geums received. Please feel free to send an email to customercare@farmergracy.com if you have any concerns regarding their growth. All the best, Farmer Gracy Customer Care

Posted 5 months ago

Farmer Gracy is rated 4.7 based on 34,506 reviews