Farmer Gracy Reviews

Name: Farmer Gracy
Address: Herenweg 436, Noordwijkerhout, South Holland
Rating: 4.76

4.8 Rating 28,031 Reviews

94 %

of reviewers recommend Farmer Gracy

Company Reviews

Metrics

Info

4.8

Based on 28,031 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy

About Farmer Gracy:

World class flower bulbs, tubers and bare-root plants online, including many unusual varieties you won’t get anywhere else!

Visit Website

Phone:

330 808 7304

Email:

customercare@farmergracy.com

Location:

Herenweg 436,
Noordwijkerhout
South Holland
2211 VJ

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Farmer Gracy 5 star review on 21st April 2024

1442

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered some perennials in packs of three and one pack only had two plants in it. Everything else was fine.”

Helpful Report

Posted 1 month ago

Hello, We're sorry to hear that the order received was incomplete on this occasion. Please can we kindly request that you send an email to customercare@farmergracy.com with further details so we can assist. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“Dem ok yet to be planted”

Helpful Report

Posted 1 month ago

“Tubers have been OK (nothing remarkable) but your bare rooted plants have not been great (sprouted and then been left to dry out and die? You prices are OK but the cost of shipping on top for an odd plant or two would push me back to other website and or garden centres where I can see the quality of what I'm getting.”

Helpful Report

Posted 1 month ago

Hello, We're sorry to hear that you have experienced an issue with our bare roots and you are concerned about their condition. Please can I kindly request that you send an email to customercare@farmergracy.com with the information so we can assist. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“I ordered a number of different bare root plants. They arrived safely and were well packaged. I was surprised at how small the plants were. At first I wasn’t sure there were any plants in the packets. They are now all planted up and I shall hope they all survive. I must admit that plants I have bought in the past have all thrived so fingers crossed these will be the same.”

Helpful Report

Posted 1 month ago

“Dahlia tubers, very good. Daily marketing emails, very bad. I have had to block you.”

Helpful Report

Posted 1 month ago

Hello, We're sorry to hear this. We can arrange for you to be unsubscribed from our mailing list if you wish. Please send an email to customercare@farmergracy.com so we can assist. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“Lady in red fern has arrived as a bare root stock well packed with instructions. To small to dicern if there's any crosiers in the crown and only one dead one showing atm. potted it up and put it in the heated green house, fingers crossed. Astilbees much better plants good large crowns with plenty of roots not expecting any problems with these.”

Helpful Report

Posted 1 month ago

Hello, We're sorry to hear that one of your plants may have arrived in poor condition. Please send an email to customercare@farmergracy.com if you have any concerns so we can assist with that. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“Je suis un peu déçue, les crocus sont plus petits que il y a deux ans.”

Helpful Report

Posted 2 months ago

Bonjour, La taille des fleurs de crocus dépend généralement de la variété. Veuillez envoyer un e-mail à customercare@farmergracy.com et nous serons heureux de vérifier votre commande et de vous conseiller en conséquence. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“I bought 4 packs of mixed dahlia tubers for a garden display but was disappointed that they have not been labelled so will need to be transplanted when the flowers appear.”

Helpful Report

Posted 2 months ago

“I would have given you five stars but I recently emailed you asking if you were going to have any Musa basjoo back in stock and you couldn’t even be bothered to reply to me which is not good for business. Also I wish you would bring the postage prices down a bit.”

Helpful Report

Posted 2 months ago

Hello, We're sorry to hear that you didn't receive a reply to your email. Emails are replied to within 1-2 days, please ensure you have emailed customercare@farmergracy.com and do check in your spam/junk folder for our response. Musa basjoo is now out of stock for this season, but you can sign up to receive a notification on the product page (link below) in which case we will email you when they are back in stock. https://www.farmergracy.co.uk/products/musa-basjoo-bare-roots-uk All the best, Farmer Gracy Customer Care

Posted 1 month ago

“Well packed and always on scheduled time”

Helpful Report

Posted 2 months ago

“I purchased a 3 pack of white lily and only 1 grew . Also a pack of Mother’s Day begonias and I only had 1 of them strike. Not impressed with FG bulbs at all”

Helpful Report

Posted 2 months ago

Hello, We're sorry to hear that you haven't had good results from your bulbs. It is best to let us know during the first growing season if there are any problems and we will be happy help. We don't appear to have any orders on our system in your name, however we'll be happy to check this. Our email address is customercare@farmergracy.com, please feel free to get in touch so we can resolve any issues for you. All the best, Farmer Gracy Customer Care

Posted 2 months ago

“The bulbs were absolutely fine, well we will know better in the Spring! I don’t like the charge for postage, it makes me think I should source them locally.”

Helpful Report

Posted 5 months ago

Hello, Thank you for your feedback. Whilst we can't offer free postage all the time, we do run free postage offers from time to time which may be of interest to you. If you're signed up to our email newsletter we'll keep you informed of all offers. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“Hi there The bulbs I eventually received were quite damp & smelt musty. The 3 stars is for the courier you use - Evri! Not the best as they twice failed to deliver & had probably been sat in the van for a few days! The box was very wet. Thankfully your team sorted the issue & we’re very helpful.”

Helpful Report

Posted 5 months ago

“Some of my amaryllis bulbs are not moving while others are flying”

Helpful Report

Posted 5 months ago

Hello, Amaryllis bulbs typically sprout anytime between November and February. Providing the bulbs are firm, they will sprout when they are ready. You can encourage them to sprout faster if needed by moving them to a warmer position. Hello, We're very sorry to hear this. Please get in touch with us by emailing customercare@farmergracy.com so we can send feedback to the courier about your parcels being delivered incorrectly. If a parcel is delayed or mis-delivered in future, please let us know as soon as possible and we will be happy to handle that for you. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“As the weather has been unsuitable for planting, the bulbs I ordered are still in their box so a review is not possible. I have been happy with the delivery being when it was promised and will give a full review later if required.”

Helpful Report

Posted 5 months ago

“One packet was half size and a colchicum was rotten. Thanks for sending out a replacement quickly.”

Helpful Report

Posted 5 months ago

“The Tulip bulbs are much smaller than I expected and hope they actually bloom next spring 🤔🤞🙏”

Helpful Report

Posted 5 months ago

Hello, Some tulip varieties naturally grow from smaller bulbs than others, but all are supplied at a flowering size and you should enjoy a good display next spring. If you have any concerns about what you have received, you can let us know by emailing customercare@farmergracy.com including a photo of the bulbs if possible and one of the team will be happy to advise more accurately. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“I'll let you know in the spring if they come up !”

Helpful Report

Posted 5 months ago

“I see no point in writing a review until I see if they grow or not.”

Helpful Report

Posted 5 months ago

“The delivery and packaging are always very good with each item labelled and named, however plants that I ordered in the summer only a couple flowered and I did complain at the time to which you responded for I think 2 items but the others all died off to which I was disappointed at but as everyone else had the same problems I decided to take it no further and see what happens next year with them, satisfied with the bulbs I have received”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that some of your plants from last season may have failed. Some plants don't flower in the first year, but if they produced leaves this year they should start flowering in the second year. If they produced no growth at all, please get back in touch by emailing customercare@farmergracy.com with further details so we can assist. All the best, Farmer Gracy Customer Care

Posted 5 months ago

Farmer Gracy is rated 4.8 based on 28,031 reviews