Farmer Gracy Reviews

Name: Farmer Gracy
Address: Herenweg 436, Noordwijkerhout, South Holland
Rating: 4.73

4.7 Rating 33,578 Reviews

93 %

of reviewers recommend Farmer Gracy

Company Reviews

Metrics

Info

4.7

Based on 33,578 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farmer Gracy:

World class flower bulbs, tubers and bare-root plants online, including many unusual varieties you won’t get anywhere else!

Visit Website

Phone:

330 808 7304

Email:

customercare@farmergracy.com

Location:

Herenweg 436,
Noordwijkerhout
South Holland
2211 VJ

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Farmer Gracy 5 star review on 24th June 2025

1638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering was simple and easy and the choice is fabulous and prices are great My bare rooted geraniums came as described and were packaged well except the box was a bit squashed but plants were fine. Only one so far has started to grow well from the tiny leaves it had but the other is yet to shoot and it’s been over a week now since potted on -I have just made another order so fingers crossed these plants will be 👍🏻”

Helpful Report

Posted 2 months ago

Hello, We're sorry to hear that the parcel arrived damaged. Please feel free to send an email to customercare@farmergracy.com if you have any concerns regarding the growth of this geranium over the next few weeks. All the best, Farmer Gracy Customer Care

Posted 2 months ago

“Okay, but I'm not sure all 6 dahlias will survive and one of the 3 bare root gaura looked lifeless😐”

Helpful Report

Posted 2 months ago

Hello, We're sorry to hear that there are concerns that these will grow as expected. Dahlia tubers can be quite fragile and during harvest they can suffer light damage. Bent tubers which appear cracked where they join the neck are common and this won't usually have an impact on the performance of the plant. Please feel free to send an email to customercare@farmergracy.com and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 2 months ago

“I have made a few purchases. I can not understand why it takes so very long to deliver the order Also 1 out of 3 plants has not shown any sign of life in one if the orders.. can I ask for another plant ? I would really like to leave a more positive review. Frances”

Helpful Report

Posted 2 months ago

Hello, We endeavour to deliver all orders within the time frame outlined on the website and order confirmations. We apologise if your order arrived outside of the time and for any inconvenience caused. We're sorry to hear that there are concerns regarding the growth of one of your plants and for the disappointment caused. Please feel free to send an email to customercare@farmergracy.com with further information regarding when and how they were planted so we can address this for you. All the best, Farmer Gracy Customer Care

Posted 2 months ago

“Fab website with wonderful selection. Bulbs arrived in good condition but salvia hot lips was already dead. Delivery took 3 weeks.”

Helpful Report

Posted 2 months ago

Hello, We're sorry to hear that there are concerns regarding the condition of the salvia received. Please kindly send an email to customercare@farmergracy.com so we can arrange to replace this for you. All the best, Farmer Gracy Customer Care

Posted 2 months ago

“Unfortunately one of the 2 varieties I’d chosen was not available, & a refund was given without the opportunity to replace. This was a gift & so felt a little stingey from me. Also DPD didn’t leave the parcel at the correct address, so a bit of a run around to chase the parcel down.”

Helpful Report

Posted 2 months ago

Hello, We are sorry that part of your order couldn't be fulfilled. To avoid delays, we issue a refund for the out of stock items and ship the order as soon as we can. Please accept our apologies for any disappointment caused. Please feel free to send an email to customercare@farmergracy.com if you would like to order an alternative. All the best, Farmer Gracy Customer Care

Posted 2 months ago

“Very happy with farmer gracy bulbs but quite disappointed with the bare root Perennials 🤞that they come into anything”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We're sorry to hear that there are concerns regarding the condition of the bare roots received. Please feel free to send an email to customercare@farmergracy.com if you have any concerns regarding their growth. All the best, Farmer Gracy Customer Care

Posted 2 months ago

“I baught some roots of gingers , soaked them overnight and the looked good will be growing them on in pots.”

Helpful Report

Posted 2 months ago

“I’ve order quite a lot of plants and they were all squished in to two boxes. They should’ve been sent in 4 boxes. One of the boxes was quite big and heavy so all the plants on the bottom are damaged and squished. Not happy.”

Helpful Report

Posted 2 months ago

Hello, We're sorry to hear that the order was packed in this manner and that the plants have been affected. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 2 months ago

“Plants arrived very well and protectively packaged. All seem alive but weak, etiolated and bleached. Have potted up and most are doing well - probably only lost one Tricyrtis but early days as yet. Currently in a cold greenhouse through this cold snap. Two out of three Geum Princess Juliana doing well ..”

Helpful Report

Posted 2 months ago

“Very happy with farmer gracy bulbs but quite disappointed with the bare root Perennials 🤞that they come into anything”

Helpful Report

Posted 2 months ago

“I get about a 50% success rate with Farmer Gracy. Whether bare roots or bulbs, sometimes they work sometimes they don’t.”

Helpful Report

Posted 2 months ago

Hello, We're sorry to hear that you have had mixed success with your mots recent orders. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 2 months ago

“No issue with product, but made two separate orders quite close together and as such they did get delivered together. However, did still get charged two lots of p&p - which is a shame as if I'd put only one order in the total would have been enough to qualify for free p&p.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. If the items were available at the same time, our despatch team could have shipped the orders together. Please kindly send an email to customercare@farmergracy.com with the order details so we can ensure the delivery charge is refunded. All the best, Farmer Gracy Customer Care

Posted 2 months ago

“Delivery was quicker this time round compared to when I've placed order before. I ordered about 8 bare roots, however, one of the roots was however very small, almost not there. I was a little disappointed but I'm hoping that it will develop a shoot soon.”

Helpful Report

Posted 2 months ago

Hello, We're sorry to hear that there are concerns regarding the condition of one of the roots received. Please feel free to send an email to customercare@farmergracy.com if you have any concerns regarding their growth. All the best, Farmer Gracy Customer Care

Posted 2 months ago

“Most of the plants bulbs etc.have been brilliant - however I bought some gladiolus byzantinus and 3 martagon lilies all have died ! I have purchased more gladiolus byzantinus from you and hope to be more successful with new corms”

Helpful Report

Posted 2 months ago

Hello, We're sorry to hear that there are concerns regarding the growth of these and for the disappointment caused. Please feel free to send an email to customercare@farmergracy.com with further information regarding when and how they were planted so we can address this for you. All the best, Farmer Gracy Customer Care

Posted 2 months ago

“Bare root plants are a nightmare for me. Lots if roots and in one case, just a piece of bark. No roots or buds.. won’t be trying my luck with these tiny creatures again . Will wait fir 2 weeks to see if any plants emerge”

Helpful Report

Posted 2 months ago

“I ordered bare root perennials. I was a little concerned about the length of time they were in transit. (Despatched 14.3. 25 and received 21.3.25). They all looked very dried out. Despite an enormous amount of TLC, 2 of the 7 different varieties have definitely not survived. 2 of the remainder are looking “touch and go”. I am glad to see the rest are now showing signs of growth.”

Helpful Report

Posted 2 months ago

Hello, We're sorry to hear that there are concerns regarding the condition of the bare roots received. The transit time should not affect the condition of the plants however, we do recommend that all orders are checked on arrival and that bare roots are potted as soon as possible. Please feel free to send an email to customercare@farmergracy.com if you have any concerns regarding their growth and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 2 months ago

“Some items are excellent some not so good. Bought 9 dahlia tubers and 6 are growing well in indoor tubs atm. 1 is OK and 2 just haven't started and the tuber is now squashy... Sincerity and Catching Fire.”

Helpful Report

Posted 2 months ago

Hello, We're sorry to hear that there are concerns regarding the growth of some of the dahlias. They generally take around 4-6 weeks to begin sprouting. When they start to sprout depends on many factors, like the stage in the season, temperatures and the variety. The larger dinner plate varieties may take longer to sprout, up to 8 weeks from planting. Please kindly send an email to customercare@farmergracy.com with further information regarding the tubers that are soft and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 2 months ago

“I love the plants, but the delivery timescales need to be made clear. I waiting three weeks for stock items to be delivered which is unacceptable”

Helpful Report

Posted 2 months ago

Hello, We endeavour to deliver all orders within the time frame outlined on the website and order confirmations. We apologise if your order arrived outside of the time and for any inconvenience caused. Please note, if you have any specific delivery requirements then please feel free to email customercare@farmergracy.com and we will do our utmost to accommodate. All the best, Farmer Gracy Customer Care

Posted 2 months ago

“Je vous ai écrit pour vous indiquer que j'ai reçu 2 plants au lieu de 3 pour les delphinium”

Helpful Report

Posted 2 months ago

Bonjour, Nous sommes désolés d'apprendre qu'il y a une anomalie concernant cette commande à la réception. Nous nous efforçons de répondre à tous les e-mails sous 48 heures ouvrées. Veuillez nous excuser si vous n'avez pas reçu de réponse. Je vous prie de bien vouloir vérifier votre dossier spam au cas où. Si le problème persiste, veuillez nous recontacter par e-mail ou par téléphone. 0330 808 7304 Cordialement, Service client Farmer Gracy

Posted 2 months ago

“Good products, but your practice of adding VAT separately to quoted prices is only borderline acceptable.”

Helpful Report

Posted 2 months ago

Hi Stephen, Thank you for your review. Please be advised that the VAT is included in the prices on the website and not added separately. If you wish to discuss this in further detail then please feel free to contact us. All the best, Farmer Gracy Customer Care

Posted 2 months ago

Farmer Gracy is rated 4.7 based on 33,578 reviews