Falcon Enamelware Reviews

Name: Falcon Enamelware
Rating: 4.52

4.5 Rating 1,940 Reviews

86 %

of reviewers recommend Falcon Enamelware

4.5

Based on 1,940 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Falcon Enamelware 5 star review on 21st August 2024

Barbara Bhan

Falcon Enamelware 5 star review on 12th August 2024

Pam Eshelman

Falcon Enamelware 5 star review on 2nd April 2024

Tracy Leipsic

Anonymous

Anonymous // 01/01/2019

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“ince we have two rambunctious young boys prone to breaking things, Falcon Enamelware has kind of been a gamechanger. We love having these classy but sturdy cups and bowls.”

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Posted 9 months ago

“Gifted Falcon enamelware for Christmas and everyone was delighted. Thank you for such amazing quality.”

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Posted 9 months ago

“Enamored by the image of the 3-pint pitcher and the choice of lovely colors, I ordered eight of them: one for myself, and seven as Christmas gifts. I researched the website to determine where the product was made, but I found no indication that would suggest they were made outside of the UK. Once my orders arrived, I saw the tag attatched to the pitchers read "Made in China." I am disappointed in this from the "Icon of British Homelife." I would not have ordered the product had I known this. If it also matters to you, I hope you read this first. Note that the tag is the only place that indicates origin. The bottom of the pitcher only gives the brand and established date. I decided to keep the order since it was close to Christmas, and the return shipping would have been an added expense. I have used my pitcher twice. The first time was for water and the last time, I put rosemary stems in it as a vase. The inside bottom of the vessel now has a small chip and the bottom and areas of the inside walls took on a bright yellow stain. I tried scrubbing the stain off with a plastic scrubber, but it was stubborn. I used a bleach solution for the inside, and the stain lightened. The website suggests lemon juice to remove stains.”

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Posted 9 months ago

“We are delighted with the products we purchased. The service was excellent.”

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Posted 9 months ago

“Great looking practical jug, quick delivery and nicely packaged! Would definitely recommend”

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Posted 9 months ago

“Having bought the wrong item ie a small teapot instead of a large one. I returned the item to the address given. I am waiting for the refund before buying another. This refund has still to be paid into my account. Would I still buy a falcon teapot, yes, but not just yet.”

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Posted 9 months ago

Hi Terry, Apologies for the delay but this parcel had been wrongly delivered to another address. Your refund has now been issued. Regards, The Falcon Enamelware team

Posted 9 months ago

“I am pleased with mugs and tumblers received. Unfortuntely, the 3 pint jug arrived with a notable chip near the pouring spout. Efforts to resolve this issue have gone unanswered to date. My review reflects this lack of communication.”

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Posted 9 months ago

Hi Mark, We replied to your email apologizing for the damage and asking for some photos so we could proceed. We haven't heard back from you since. If you could send us photos we will arrange for a replacement or a refund. Regards, The Falcon Enamelware team

Posted 9 months ago

“Timely delivery, packaging was potentially a bit overkill, but at least all the materials were recyclable.”

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Posted 9 months ago

“I was very disappointed by my experience with Falcon. I purchased a small pitcher for a Christmas present, and by accident agreed to charge it, not realizing that the shipping cost the small as the item and thereby doubled the cost. When Falconware posted that the order had been received but not yet processed, I attempted to cancel the order. I made several attempts to call the company internationally from the States. I also sent emails to all the addresses on your site. I never heard back and wonder how relible this company is. I gave the pitcher as a gift, despite its excessive cost, and was also disappointed in the quality. Overall, a bad experience.”

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Posted 9 months ago

Hi Claire, You placed your order on 11th Dec - you emailed to cancel on 16th Dec. We replied to you with a tracking number saying it was enroute and we couldn't stop it but would try. There was an option for you to refuse the parcel for it to be returned to us. I am sorry you did not have a good experience but we aim to ship parcels out as quickly as possible during the holiday season. We replied to both the emails you sent but did not receive calls from you. Regards, The Falcon Enamelware team

Posted 9 months ago

“Bought as a gift but looked lovely & appeared to he finished well.”

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Posted 9 months ago

“It is so beautiful!!”

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Posted 9 months ago

“Loved them! This was a great Xmas gift. Great quality and design, and the delivery was fast and on time. I will recommend as an alternative to plastic and other materials.”

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Posted 9 months ago

“Really good looking and nice to use. But two have chipped from falls to the ground. Disappointing for the price.”

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Posted 9 months ago

Hello, Sorry to hear you are disappointed. Falcon Enamelware is made from a porcelain enamel, which is a powdered glass bonded onto steel. If a product is dropped/hit against something, the porcelain will chip as it is just glass fused onto metal. The metal core will never break but chips cannot be avoided. All of the materials used in our products are non-toxic and are still safe to use even in the event of the enamel chipping and exposure of the steel. Regards, The Falcon Enamelware team

Posted 9 months ago

“I purchased four sets of pitcher plus 4 glasses for our four sons and their partners. It was great fun to mix all of the colors and they will all use the sets in their outdoor spaces. And they thought they were cool which was awesome for me since sometimes it's not easy to please the milenniels.”

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Posted 9 months ago

“They are cheaper in Morrisons!! Should have returned them.”

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Posted 9 months ago

Hi Bryn, Thank you for your order. We don't sell in Morrisons, that could have been a different enamelware brand. The products we sell are exclusive to our company and therefore have the Falcon crest stamped on the bottom. We specialise in the gift packaged sets and the new coloured ranges and our packaging is exclusive to our company. All of our products are listed on our website: www.falconenamelware.com and because our products are exclusively sold by us we have a separate pricing structure to the other unbranded products. I do hope this explains things, but if you have any further queries, please let us know. Kind regards, The Falcon Enamelware team

Posted 9 months ago

“Very pleased with green jug for daughter Christmas present.”

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Posted 9 months ago

“One of my two pitchers arrived without any enamel on the spout. Since it it mustard-colored, this was very noticeable, and, t was a gift. Too far to send it back to London. Disappointed!”

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Posted 9 months ago

Hi Mary, Please accept my apologies for the damaged item you received, occasionally products do get damaged during delivery. Please send us a photo of the damaged item to info@falconenamelware.com and we would arrange a replacement or a refund. We wouldn't expect you to send back damaged items. Regards, The Falcon Enamelware team

Posted 9 months ago

“The 3 pint jug that I gave my grandson for Christmas arrived damaged. Falcon Enamelware provided a refund, which is appreciated, however, a damaged Christmas gift remained. In my view this is not acceptable. Better packageing for long-distance shipping is needed. The company has been in business for a very long time. Perhaps this is a rare occurrence, but I'm rating the product based on my own experience which I very much wish was different.”

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Posted 9 months ago

“I was disappointed in my experience with Falcon. The brand wraps itself in Britishness, but you can complete a transaction without ever learning that the item is made elsewhere. Even on the FAQ page, it merely says delicately that the items are made in "East Asia." You only learn the item is made in China -- a controversial totalitarian world power that monitors its own people, doesn't permit religious liberty, employs slave labor, and degrades the environment -- until you've paid almost half again as much to have the items shipped to you. I won't do business with them ever again.”

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Posted 9 months ago

“Love these! Remind me of my childhood. They are timeless.”

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Posted 9 months ago

Falcon Enamelware is rated 4.5 based on 1,940 reviews