Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,615 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,615 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

Write Your review

Tell us how Factory Direct Flooring Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Factory Direct Flooring Ltd 5 star review on 20th February 2024

225

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good speedy response.”

Helpful Report

Posted 2 years ago

“Sample arrived in good time will be orderng for new year. Thank you.”

Helpful Report

Posted 2 years ago

“Well wrapped and delivery right on time”

Helpful Report

Posted 2 years ago

“Quality flooring. Recommended shop.”

Helpful Report

Posted 2 years ago

“Happy with delivery not put flooring down as yet, disappointed with choice of width as I needed 3m width not 4m so had to buy an extra metre for nothing.”

Helpful Report

Posted 2 years ago

“very good to supply what you need. have no problems at all..”

Helpful Report

Posted 2 years ago

“The floor is beautiful and clicks together with a very good fit. The instructions weren't very clear to understand though. The customer service was very slim, sent an email with nothing in return. No communication to the delay if my delivery until delivery men where outside my home with it. Lucky I was in. For the charge there is for delivery that was annoying.”

Helpful Report

Posted 2 years ago

“Good service and it is looking good just put the flooring in but not yet subject to wear.”

Helpful Report

Posted 2 years ago

“Really brilliant customer service after I’d placed the order to confirm I had bought the right underlay to go with my flooring - really professional advice. Product is excellent and was well packaged. Let down by the delivery company they used who provided no communication and then didn’t deliver when they were supposed to. Otherwise would have been 5stars.”

Helpful Report

Posted 2 years ago

“All good, thank you”

Helpful Report

Posted 2 years ago

“Quick delivery and good product.”

Helpful Report

Posted 2 years ago

“Received samples very quickly.”

Helpful Report

Posted 2 years ago

“We chose two samples and they arrived in a few days. One is suitable and we will be ordering in due course.”

Helpful Report

Posted 2 years ago

“Good products however click and collect process needs to be improved as the address to collect from is not disclosed until after purchase! Luckily it was nearby!!”

Helpful Report

Posted 2 years ago

“excellent samples an delivery.need more samples for my suitability.”

Helpful Report

Posted 2 years ago

“Ordered a Laminate sample came next. Will be ordering for lounge as just what I was looking for”

Helpful Report

Posted 2 years ago

“Contacting the company and getting answers on specific floors was difficult. I also found the photos confusing as the same photo is used for a number of different vinyls. I ordered somewhat blind in the end as I was against a deadline but luckily was happy with the floor. Customer service was not good but the floor and delivery were good.”

Helpful Report

Posted 2 years ago

“looks great”

Helpful Report

Posted 2 years ago

“Small sample was good thanks”

Helpful Report

Posted 2 years ago

“Used this company many times and their products, prices and service are excellent. Only gave 4**** as the carrier did not contact me before delivery.”

Helpful Report

Posted 2 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,615 reviews