Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,618 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,618 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 20th February 2024

225

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a couple of Lino samples - they arrived next day. Fab service”

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Posted 3 years ago

“Got the samples within a week. They were not the type I was looking for (I should have read the small print better) but many thanks for the smooth service”

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Posted 3 years ago

“Ordered from this company before and was very pleased. I received the following but was disappointed as two packs were damaged upon delivery.”

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Posted 3 years ago

“Only ordered some free samples of wood flooring so far,but they came in the post the next day😀 I think I’ll definitely be ordering from here once I can work out which flooring I want? Reasonable prices and a nice friendly service. Mr Askew Bedfordshire”

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Posted 3 years ago

“Asked for samples and they arrived the next day.”

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Posted 3 years ago

“Ordered free samples and they arrived on time”

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Posted 3 years ago

“Nice quality floor sample, however I would say the samples just need to be a little bigger just to get a feel for what you might be purchasing”

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Posted 3 years ago

“Flooring arrived promptly in good condition & edges protected”

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Posted 3 years ago

“Very good. Samples delivered within timescales and excellent quality for the price.”

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Posted 3 years ago

“Got two beautiful bathroom floor samples can’t decide yet which one to choose beautiful colours top company to deal with sample were posted the day I ordered them will definitely be buying from this company”

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Posted 3 years ago

“Ordered some sample pieces for my elderly parents. The wrong ones were sent but I do believe this was a genuine mix up with someone else's samples. They were quick to rectify the issue and the right samples were received within 2 days!”

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Posted 3 years ago

“Good service. Sent sample next day”

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Posted 3 years ago

“Ordered a sample of engineered wood for our lounge. Unfortunately I also ordered another sample from a different company and that came a lot sooner so I purchased from them instead.”

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Posted 3 years ago

“Great service with providing free samples quickly . Just deciding which one to choose now for the bedroom !”

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Posted 3 years ago

“All good. On time. No issues.”

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Posted 3 years ago

“would have been 5 stars but the delivery costs were expensive so worked out cheaper elsewhere and also the edging strip for floor didn't say how long it was to order the correct amount”

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Posted 3 years ago

“We are really pleased with the service provided and with our flooring!”

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Posted 3 years ago

“Sample and product received very quickly - well packaged and in good condition. However, the website does need updating: 1. The Grey Vinyl flooring shown on the homepage was advertised at £5-98m². In actual fact when you clicked on this particular flooring, the price ranged from £9-73m² to £11-93m² and you had to purchase 100m² to get the £9-73 price. In fact, we could not find any Grey Vinyl flooring for £5-98m².£11-93m² may represent very good value, and we did buy at this price, but the details are misleading. 2. The colours in the website photo were not representative of the actual product. On the website, the colours shown are black, white and three shades of grey (indeed the description indicates 'Grey'); whereas the sample we received (and the final product) was dark brown, cream and three shades of beige. We were happy with this colour scheme but had we ordered directly from the website without first obtaining a sample, we may well have been disappointed. Other than that, we were very pleased with the product.”

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Posted 4 years ago

“The products supplied were first class and only scored 4 stars due to delivery and communication problems. The current situation with covoid 19 probably accounts for the communication difficulties but standing about for 8 hours waiting for a timed AM delivery was an absolute pain. Full marks to the Company as they quickly reimbursed the additional delivery charge.”

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Posted 4 years ago

“Ordered some samples which arrived promptly and were big enough for me to make a decision.”

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Posted 4 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,618 reviews