Sample and product received very quickly - well packaged and in good condition. However, the website does need updating: 1. The Grey Vinyl flooring shown on the homepage was advertised at £5-98m². In actual fact when you clicked on this particular flooring, the price ranged from £9-73m² to £11-93m² and you had to purchase 100m² to get the £9-73 price. In fact, we could not find any Grey Vinyl flooring for £5-98m².£11-93m² may represent very good value, and we did buy at this price, but the details are misleading. 2. The colours in the website photo were not representative of the actual product. On the website, the colours shown are black, white and three shades of grey (indeed the description indicates 'Grey'); whereas the sample we received (and the final product) was dark brown, cream and three shades of beige. We were happy with this colour scheme but had we ordered directly from the website without first obtaining a sample, we may well have been disappointed. Other than that, we were very pleased with the product.