Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the service provided. Flooring arrived on time. The driver was very pleasant and helpful. The flooring is down and quality is very good.”

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Posted 4 years ago

“Excellent service and very helpful. Nice friendly delivery men as well.Woukd recommend.”

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Posted 4 years ago

“Received my purchase on time in good order very pleased with product.”

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Posted 4 years ago

“Very poor, took my order and then told me day before delivery no stock.”

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Posted 4 years ago

Hi Emily, Thank you for your review. I can see you placed your order on 19/08/21 @ 17:44 - we contacted you the next morning to advise we were unable to get that particular product in time for your requested delivery date. Apologies for the delay with the stock on this occasion.

Posted 4 years ago

“I ordered some samples in the middle of the day, and they arrived the next day. Super speedy. Thank you.”

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Posted 4 years ago

“It’s arrived safely!”

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Posted 4 years ago

“Sample came the next day. Brilliant size and quality. We will definitely be ordering some for our kitchen and conservatory”

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Posted 4 years ago

“Professional, efficient and reliable. The flooring is perfect.Delivery went smoothly and, overall an excellent experience.”

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Posted 4 years ago

“Quality product at a very reasonable price”

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Posted 4 years ago

“Used this company trice now they are very cheap and do quality flooring I use Swiss crono 👍”

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Posted 4 years ago

“Really fast great service sending out my samples”

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Posted 4 years ago

“Fantastic. Kept me updated and even advice on what was best for our flooring. Thanks again.”

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Posted 4 years ago

“Ordered a couple of samples for my kitchen only took couple of days to arrive looks good quality for price”

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Posted 4 years ago

“Speedy delivery.”

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Posted 4 years ago

“The delivery and floor is great and I would order again although I had 1 pack that half of the boards ruined as they were chipped in the corner. I emailed and had no reply yet”

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Posted 4 years ago

“Excellent service from Louise, so helpful and friendly. Delivered on time.”

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Posted 4 years ago

“Speedy delivery no issues”

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Posted 4 years ago

“Fantastic flooring at great value. I’ve gone over to this product for all of our letting and it holds up well for years in residential letting. Staff are very helpful too!”

Factory Direct Flooring Ltd 5 star review on 23rd August 2021

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Posted 4 years ago

“Great Samples received, but price quoted on adverts both on Social Media and on-line go up by over 10%. They state £44.8m2 but when you try to buy it goes up to £48.12m2 as you need to buy over 150m2 to get cheaper price. My house is not that big!! A bit of a con and False Advertising. They get you in and then up the price. Went to another supplier (Stories Flooring) who have same product for under £42 delivered.”

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Posted 4 years ago

“Poor delivery”

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Posted 4 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews